Help with RMA on a PNY 6800 GT...

[Imyourzero]

OK, here's the deal. Last week I arranged a trade with someone on the FS/FT forums. We agreed that I would trade him my PNY 6800 GT + PayPal for his X800 XT. Since we both had good Heat, we cross-shipped the cards. We both shipped USPS Priority Mail with insurance and Delivery Confirmation. I got the X800 XT and it was fine, but apparently the 6800 GT was DOA because he said he was never able to get a video signal with it (monitor wouldn't come out of standby). He tried an alternate card and was able to get a signal, so we are assuming the 6800 GT arrived DOA.

He PM'ed me with this information and I told him I'd work with him to get it resolved. That night, he went to PNY's website and filed an RMA request (he was willing to do the RMA rather than ship the card back to me). Today they denied him, stating that due to the method in which he obtained the card (online forum), they were unable to issue him an RMA number.

OK, I'm thinking this is bullcrap. How the heck are we supposed to get this card replaced? It's obviously still under warranty, but neither of us has the original proof of purchase. Is there ANY way to get PNY to honor the replacement warranty at this point?

 

[BentValve]

Its pretty common for a company to require a proof of purchase for an RMA.

You are not the original owner?


It looks like you are screwed if not.

 

[Edward Lee]

I think PNY is being difficult. I wouldn't tell them how the card was aquired. I don't think the method of aquisition has anything to do with the warranty. You still might need proof of purchase. I would look into finding anything that might help him out there.

If you paid for the card by credit card you might be able to use that?

 

[Imyourzero]

I am not the original owner. I traded my Radeon 9700 Pro + cash for the 6800 GT a few months ago on the FS/FT forum. Therefore, I will not be able to procure any type of proof of purchase. Still, the card was never overclocked or abused and was shipped in its original retail box with everything included. It is obviously under a year old.

I think the whole proof of purchase thing is a big load of BS, though. What if I received the card as a gift? Obviously you're not going to have a receipt or other proof of purchase when you receive something as a gift. So does that mean that everyone who got a PNY card for Christmas or as a birthday present is going to be screwed if the card dies? If so, that's an extremely crappy thing for PNY to be sticklers about.

 

[KameLeon]

I had the same problem... had my PNY Ti4200 that I had purchased from E-bay die on me... they refused to RMA because I didn't have a proof of purchase.. sucks

 

[Jassi]

I don't see whats the problem with PNY's position. You dont have proof of purchase, how do they know that you obtained it legit? Try getting a hold of the original owner.

 

[Imyourzero]

Originally posted by: KameLeon
I had the same problem... had my PNY Ti4200 that I had purchased from E-bay die on me... they refused to RMA because I didn't have a proof of purchase.. sucks

You've got to be kidding. This is a $400 card and they are just going to tell me I'm on my own with it after it dies? If so, I will NEVER buy another PNY product, nor will I recommend them to anyone!!!

 

[Imyourzero]

Originally posted by: Jassi
I don't see whats the problem with PNY's position. You dont have proof of purchase, how do they know that you obtained it legit? Try getting a hold of the original owner.

The problem is this: anyone that receives a PNY product as a gift is not going to have proof of purchase and will be left with a (in my case) $400 paperweight if the product should fail. That isn't right.

 

[imported_jzimo]

That isnt right. My motherboard went dead on me with only a week left on its warranty. I called up leadtek, took forever for them to anwser my call, and got an RMA issued. They never asked for a proof of purchase.

 

[Childs]

Do you have the original packaging, or the person you traded it from?

 

[Imyourzero]

Originally posted by: Childs
Do you have the original packaging, or the person you traded it from?

I sent him the card in its original retail box with everything that came with the card. He is now in possession of the GT and everything with it (but I have PM'ed him and asked for the UPC#, part #, and serial # just in case I need them to get this taken care of).

Why do you ask?

 

[JustWhitman]

Hey Zero, I PM'd you the UPC # and serial #. You don't need to worry about a proof-of-purchase as it is on the retail box (the numbers are also listed on a sticker on the back brace for the heatsink) PNY is denying the RMA because of "the conditions by which you obtained the card".

 

[DrCool]

I'm calling BS

I've RMA'd numerous items over the years.. they might be a pain, but just call back and talk to someone else if you don't like the answer your getting. If you haven't actually CALLED them yet, pickup the damn phone!!

Some companies make it easy, and actually do no question asked rma (ie seagate), some are a pain in the arse and you have to call and go through the ringer.

but the whole proof of purchase stuff is bs!

 

[DanDrop]

Isnt the UPC the proof of purchase? PNY should replace the card IMO if it wasn't abused, altered or overclocked. Did you ask the original owner if it was registered?

 

[BentValve]

Zero, did you note the serial numbers on the card before you shipped it out to the guy you traded with.....if so then make sure they match up when you get the card back. You never know what people will do in this day and age.
Heck I even take pics of almost everything I sell in the FS/FT area just to be on the safe side.

 

[Regs]

He actually stated he got the card from an online forum? Bah! You can tell a little white lie.

 

[JustWhitman]

He traded the card with me. I thought about just straight up lying to PNY and telling them I bought it at a retail store, but seeing that they were asking for the UPC I thought they might be able to use it somehow to tell where the card was actually purchased or when (not sure if you can do that with a UPC). I guess this is what I get for being honest with them . As far as switching serial numbers or some sort on him and sending the card back, I'm not sure how that would benefit me, but if sending the card back winds up being the only option I can assure him it will be the same card he sent me .

 

[LTC8K6]

Imyourzero, you can't honestly say what might have been done to the card. You simply don't know.

VERTO Warranty.

If you got it as a gift, then there'd be a receipt you could get.

PNY would probably accept an RMA if you told them you got it as a gift, since that would make you the only owner.

 

[JustWhitman]

It says in their warranty policy "This warranty is not assignable or transferable". So I guess our next option is to file a claim with the Postal Service?

 

[DAPUNISHER]

Originally posted by: JustWhitman
It says in their warranty policy "This warranty is not assignable or transferable". So I guess our next option is to file a claim with the Postal Service?

If you insured it heck yeah! If you didn't, you have learned the expensive lesson to always insure big ticket items you ship to others

 

[Actaeon]

PNY is crap. Thats why I hate this company. Goodluck getting it resolved.

Btw, Hi JustWhitman, I bought your Xbox from you almost 3 years ago. Still running good

 

[BentValve]

No, your next option is take the loss and move on.

 

[TerryMathews]

Some states have consumer protection laws that disallow the voiding of a warranty based on transfer - Ohio does.

 

[Imyourzero]

Originally posted by: DAPUNISHER

Originally posted by: JustWhitman
It says in their warranty policy "This warranty is not assignable or transferable". So I guess our next option is to file a claim with the Postal Service?

If you insured it heck yeah! If you didn't, you have learned the expensive lesson to always insure big ticket items you ship to others

DAPUNISHER:

We have thought about filing a claim with the P.O., but if the package wasn't damaged when he received the card then they might say it's not their fault. Plus, I think I threw away the insurance and delivery confirmation receipts after JW told me he received the card!! :eek; Can you file a claim without that stuff? Will they pay out if the package wasn't damaged in transit?? I mean the reason the card is dead could very well be the P.O.'s fault, but if the package wasn't dented or damaged then I thought they might deny the claim.

 

[Imyourzero]

Originally posted by: BentValve
No, your next option is take the loss and move on.

Not an option at this point. I refuse to be stuck with a $400 paperweight! JW doesn't really want his X800 XT back--he wants a 6800 GT--so if I can't get this card RMA'd, I'm going to have to basically pay for him to get a new 6800 GT. That just doesn't seem right since the card was working for me and I insured it until it got to its destination.