Help with my new laptop urgent please

[saffa.rosh]

I have bought ASUS gl553vd three days back
Initially there was no charge in the battery so we plugged in the charger and it started in 10miniutes.
When starting up while setting up my email in outlook while typing the screen turned black with only the mouse cursor moving.
I thought it could be some update happening and left ir for 30mins
And then when i kept moving the mouse i could see a text cursor also somewhere.
So i understood that the display had actually turned black while the startup display was there.
So i kept pressing tab and enter and at one click it went to next step.
I was very shocked that a new laptop could make a black display suddenly.
Im an architecture student and my rendering in skp vray the rendering took a long time than usual and stopped rendering at 30%.
Theres seriosuly an issue with the laptop.
The sales people didn't accept the problem and rejected for the exchange
Please explain me what it could me and what i shoudl be doing?
Is the laptop really a fault?


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[Muadib]

You should be fighting with the store!! Clearly the laptop is busted, and the store is trying to screw you. Tell us where you got it so we can stay far away.

 

[saffa.rosh]

You should be fighting with the store!! Clearly the laptop is busted, and the store is trying to screw you. Tell us where you got it so we can stay far away.

They ve given me a two day time to check and see if theres any problem
The rendering is still the same this time got stuck n 25% and stopped responding

They ve asked me to show and click pictures of the program so they could officially proove the asus company for a replacement.

Im totally confused to do what.



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[Capt Caveman]

What store did you buy the laptop?

Did you show them how it doesn't start up?

Do you have a receipt and what is their return policy?