Help with diagnosis...

[crabbyman]

My friend has an HP computer and it recently stopped working for him. It is a relatively new computer *within the last year* and it doesn't get the Windows XP loading screen. Well...let me rephrase that...it gets to the windows loading screen and it does what looks like loading...you know the little bar that goes from left to right... and then after that his computer automatically powers down. I know he doesn't have any internet related program/trash problems because he isnt even connected to the net. All that is on his computer is what it came with and printer drivers for his daughter. I disassembled the HP and gave a look and tried a couple of things in the BIOS to see if that would work...but it didnt. Any help would be nice and greatly appreciated


HP pavilion PC
XP home ed.
1.2 Ghz Celeron
128mb ram
cd-rw
40gb seagate hdd

anything else just ask..

 

[MichaelD]

Offhand, it sounds like the NT Kernel got corrupted and won't load. Does he have a "Repair Disk" from HP? If so, boot from that and choose "Repair Installation."

 

[crabbyman]

I brought all his HP craplets..or booklets..with me...looking throught the stuff he has a disk for XP home...which might be the "restart" disc....and a disc for Works. ...I didnt think about trying to reload it...but then again I didnt know if anything he had on there would be erased or was important.

 

[thorin]

Did you try booting in safe mode?
Did you try booting from his XP cd and running a repair/restore?
Did you try booting fromt he recovery floppy set?

Thorin

 

[chizow]

Originally posted by: crabbyman
I brought all his HP craplets..or booklets..with me...looking throught the stuff he has a disk for XP home...which might be the "restart" disc....and a disc for Works. ...I didnt think about trying to reload it...but then again I didnt know if anything he had on there would be erased or was important.

A XP repair installation won't erase any of his files or programs, just make sure you don't choose a format and reinstallation. Repair just compares the reference kernels, dll's, drivers etc. to a fresh WinXP installation and replaces them as necessary to the current installation. Its like liposuction or a face-lift for your OS.

Chiz

 

[crabbyman]

OK... thats cool..I will have to try that...I will get back with you on this...

I tried to boot in safe mode..but to no avail...


Thx everyone!

Be back in a few days with reports....