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Help with Dark Athena activation

T

thilanliyan

Lifer
Okay so I enter the serial and try to activate but says "an existing connection was forcibly closed by the server". I then try to get an activation key but the webpage won't load.

WTH do I do?

I really wish there was a nocd was out for this...then I don't have to bother with this BS.
 
Originally posted by: barfo
Contact technical support.


Originally posted by: thilan29
I really with a nocd was out for this...then I don't have to bother with this BS.
Click to expand...

If you bought the game.
Click to expand...

Ohh, Atari game, I stopped buying those since Test Drive Unlimited was a piece of crap with no support.
 
Originally posted by: barfo
If you bought the game.
Click to expand...

Yeah I did buy the game and I still wish there was a nocd so I don't have to bother with this BS.

EDIT: Do any of you guys have a phone number for tech support? I can't find it on their website.

EDIT: Looks like tech support is only email...and it says it could take 7-10 days to respond? WTF??!!! :disgust:

If they really take 7-10 days to respond...this is my last Atari game.
 
Originally posted by: thilan29
EDIT: Looks like tech support is only email...and it says it could take 7-10 days to respond? WTF??!!! :disgust:

If they really take 7-10 days to respond...this is my last Atari game.
Click to expand...

Wow.. talk about horrible customer support.

I wonder what happened to..
"you can contact the Atari hotline"
Click to expand...
http://www.ataricommunity.com/...howthread.php?t=672558

If there isn't actually a hotline then what the hell was he talking about?

EDIT: I searched through the Atari site for a few minutes and found no US phone #. However, there are numbers for support if you live outside of the US.. http://www.atari.com/us/suppor...reign_contact_info.php
 
Originally posted by: mindcycle
"you can contact the Atari hotline"
Click to expand...
http://www.ataricommunity.com/...howthread.php?t=672558

If there isn't actually a hotline then what the hell was he talking about?

EDIT: I searched through the Atari site for a few minutes and found no US phone #. There are numbers however for support if you live outside of the US.. http://www.atari.com/us/suppor...reign_contact_info.php
Click to expand...

I have no idea what he was talking about...I tried looking but couldn't find any number.

Here's the issue:
http://www.ataricommunity.com/...wthread.php?p=11150246

Can you believe this BS? Where's all those people that were defending this DRM now? If any of you are reading this feel free to chime in.

Originally posted by: mindcycle
EDIT: I searched through the Atari site for a few minutes and found no US phone #. However, there are numbers for support if you live outside of the US.. http://www.atari.com/us/suppor...reign_contact_info.php
Click to expand...

That's great...no American or Canadian numbers. You'd figure they'd have decent CS for what is probably one of their largest markets.

Originally posted by: zagood
Contact Tages tech support.
http://www.tagesprotection.com...ivation.htm#acvcontact
Click to expand...

Do they respond fairly quickly? Even they don't have a number.

Thanks to everyone that's trying to help...I appreciate it. I wish I could return the game but amazon.ca won't take it for a refund if it's opened.
 
According to this thread on the Atari Forums there is a hotline number in the manual. The OP of that thread states that calling that number wasn't helpful, however, and recommends contacting Atari's online support.

Reading through the thread is fairly interesting, though. Apparently you don't want to complain about Tages Support on the Atari Forums.
 
Okay, Tages got in contact with me and said they unbanned my ip. I was able to activate the game now. I'm not happy I had to go through that to be able to play but I'm glad it works now. I'm definitely gonna watch for the type of DRM contained in the games I buy from now on.
 
Originally posted by: thilan29
Okay, Tages got in contact with me and said they unbanned my ip. I was able to activate the game now. I'm not happy I had to go through that to be able to play but I'm glad it works now. I'm definitely gonna watch for the type of DRM contained in the games I buy from now on.
Click to expand...

Glad to hear you got things fixed.
Sorry that you now share the DRM dilemma with the rest of us.
 
Originally posted by: thilan29
Okay, Tages got in contact with me and said they unbanned my ip. I was able to activate the game now. I'm not happy I had to go through that to be able to play but I'm glad it works now. I'm definitely gonna watch for the type of DRM contained in the games I buy from now on.
Click to expand...

Glad to hear you got the issue taken care of quickly. The sad part about all this is that you wasted all that time and effort just to play a $50 (or $30 now at some places) video game. IMO it's not worth the potential hassle, and is why I steered clear of this title.
 
Yeah hopefully fewer companies take this kind of route with their DRM. My biggest beef with this specific system is the 3 install limit...hopefully that's extended to something more reasonable.
 
Originally posted by: thilan29
Yeah hopefully fewer companies take this kind of route with their DRM. My biggest beef with this specific system is the 3 install limit...hopefully that's extended to something more reasonable.
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You already told them you are perfectly happy with their DRM by buying the game, as a consumer you speak with your wallet.
 
Originally posted by: ZzZGuy
Originally posted by: thilan29
Yeah hopefully fewer companies take this kind of route with their DRM. My biggest beef with this specific system is the 3 install limit...hopefully that's extended to something more reasonable.
Click to expand...

You already told them you are perfectly happy with their DRM by buying the game, as a consumer you speak with your wallet.
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Well, not necessarily. I actually thought along those same lines until reading the NWN2 - Mysteries of Westgate review on RPG Watch the other day.

Here's what the author said..

the truth is that while we hold some influence over how things proceed, the influence is ambiguous: not buying could mean that we are protesting DRM, tired of D&D games, bored with round-based combat, or abandoning PC gaming. Buying the module and sending a letter to Atari protesting the DRM, however, would show that you are a paying customer who is tired of being treated like a potential criminal.
Click to expand...

While that's specific to MoW, he makes a good point. These companies aren't going to necessarily recognize that they may have lost lots of sales due to the DRM employed. To them it may be that the game just wasn't well liked, or any number of other "guesses". So if you really want the game and decide buy it, and you are also against the DRM, then you should let the publisher know.

I will be staying away from the game completely, so I am essentially voting with my wallet, like you mention. But for others who decide to purchase it, they should definitely let Atari know they aren't happy with their inclusion of draconian DRM but still decided to support the developer. If enough people did that Atari might actually listen.. or not.
 
Is it a good or bad idea to voice concerns at the Atari forum? I figure they'd just delete posts regarding the DRM.

EDIT: I forgot to ask, does uninstalling and reinstalling without changing the OS or hardware or anything count as a new installation?
 
Originally posted by: thilan29
Okay, Tages got in contact with me and said they unbanned my ip. I was able to activate the game now. I'm not happy I had to go through that to be able to play but I'm glad it works now. I'm definitely gonna watch for the type of DRM contained in the games I buy from now on.
Click to expand...

How did your IP get banned in the first place?
 
Originally posted by: thilan29
EDIT: I forgot to ask, does uninstalling and reinstalling without changing the OS or hardware or anything count as a new installation?
Click to expand...

No it doesn't. You'll only eat another activation if you change "major" hardware or install the game on another computer. Their definition of major hardware is a bit all over the place with no real definite answer, so that's why I put it in quotes.
 
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