I've had adelphia cable for a few years now, and have had nothing with problems. I'm posting here to hopefully find some help, and suggestions with dealing with this company.
I've had nothing but issues since we first got the service. At first, my modem would lose sync on an almost regular basis, sometimes daily, sometimes once every five minutes. It would make any internet activity almost impossible if you werent willing to wait forever and a day for the modem to resync. I got sick of it, called Adelphia's Tech support, they sent a tech out, got me a new modem, and left. The problem did not go away. I called the next day, they sent a tech out a few days later, he did a signal check, and everything appeared to be fine. He also replaced the modem with another rental.
The problem STILL occured. I waited a while, called Adel support once again, and they sent another tech out. He replaced all the lines from the telephone pole, to the modem. It seemed to help for a few days, (possibly just the power of suggestion,) and then the problem deteriorated into just as bad as it had always been.
This has repeated itself quite a few times in the last year, I'll submit a ticket, a tech will come out, spend 5 minutes pretending to run tests, and take off. They never find anything wrong, but when I call the support desks, they're quick to say they see an issue.
Today, a tech came in response to another service call I made last night. The modem remains synced now, but there's terrible, (40% at times) packet loss, and the tech at the support center confirmed this. The service order specifically said, "Packet loss on modem" The tech, when he came today, tested the lines, said they were fine, went on my PC, looked into some Adelphia CMTS diag equipment's webpage (as far as I can tell, based on my history in IE) and left. He did NOT to a ping -t yahoo.com/google.com or attempt to make ANY kind of check for packet loss. He did however, have time to go to NFL.com, do some extensive reading there, and also go to the New England Patriot's website.
Needless to say, I'm extremely frusterated. All of the adelphia employees I've talked to on the phone do one of two things. A: Give me the runaround, saying it's my modem, (which i happen to own at the moment) say it's my router, spyware, network card, what have you, or B: send a tech out, who has either no clue, or no intention of actually taking the time to fix the problem.
Adelphia is the only choice we have, due to me living in a rural area, for any kind of broadband.
Basically, I would like you know if anyone here has any advice on what I could do to help Adelphia help me. I'm sick and tired of getting the runaround, and I've talked to "Tier 2" techs also, they say they see a problem, but the field techs dont find it and leave.
PLEASE, if you have ANY thoughts or advice, post in response here, I'm at my wit's end dealing with this company and their horrible support. I just want a semi-stable and usable broadband connection. With the amount Adelphia charges these days, I don't think that's too much to ask.
Yes, I posted this on broadbandreports.com
I've had nothing but issues since we first got the service. At first, my modem would lose sync on an almost regular basis, sometimes daily, sometimes once every five minutes. It would make any internet activity almost impossible if you werent willing to wait forever and a day for the modem to resync. I got sick of it, called Adelphia's Tech support, they sent a tech out, got me a new modem, and left. The problem did not go away. I called the next day, they sent a tech out a few days later, he did a signal check, and everything appeared to be fine. He also replaced the modem with another rental.
The problem STILL occured. I waited a while, called Adel support once again, and they sent another tech out. He replaced all the lines from the telephone pole, to the modem. It seemed to help for a few days, (possibly just the power of suggestion,) and then the problem deteriorated into just as bad as it had always been.
This has repeated itself quite a few times in the last year, I'll submit a ticket, a tech will come out, spend 5 minutes pretending to run tests, and take off. They never find anything wrong, but when I call the support desks, they're quick to say they see an issue.
Today, a tech came in response to another service call I made last night. The modem remains synced now, but there's terrible, (40% at times) packet loss, and the tech at the support center confirmed this. The service order specifically said, "Packet loss on modem" The tech, when he came today, tested the lines, said they were fine, went on my PC, looked into some Adelphia CMTS diag equipment's webpage (as far as I can tell, based on my history in IE) and left. He did NOT to a ping -t yahoo.com/google.com or attempt to make ANY kind of check for packet loss. He did however, have time to go to NFL.com, do some extensive reading there, and also go to the New England Patriot's website.
Needless to say, I'm extremely frusterated. All of the adelphia employees I've talked to on the phone do one of two things. A: Give me the runaround, saying it's my modem, (which i happen to own at the moment) say it's my router, spyware, network card, what have you, or B: send a tech out, who has either no clue, or no intention of actually taking the time to fix the problem.
Adelphia is the only choice we have, due to me living in a rural area, for any kind of broadband.
Basically, I would like you know if anyone here has any advice on what I could do to help Adelphia help me. I'm sick and tired of getting the runaround, and I've talked to "Tier 2" techs also, they say they see a problem, but the field techs dont find it and leave.
PLEASE, if you have ANY thoughts or advice, post in response here, I'm at my wit's end dealing with this company and their horrible support. I just want a semi-stable and usable broadband connection. With the amount Adelphia charges these days, I don't think that's too much to ask.
Yes, I posted this on broadbandreports.com
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