My ISP is Optimum Online in Connecticut and I joined with them around a year ago. At the time, I bought a 3com CMX cable modem and it worked fine for a few months after that. Then my connection started dropping out. The power, status and PC link status lights stay green as usual but my activity lights blink orange and my session will drop out. AIM drops, streaming MP3's stop, and I can't connect to any sites. 30-45 seconds later, the connection comes back up and works fine. Right now I have my modem connected to a Coyote Linux box sharing the cable over an 8 port hub to two computers. I thought this propagated the problem but even when the modem is connected to one computer using Win2k or Windows 98, and the connection is stressed, the connection drops as described above. I can make it go out very easily by stressing the connection (AIM open, streaming Digitally Imported trance, browsing, and downloading from newsgroups at the same time).
I called Optimum Online and they sent one of their "technicians" out to check out the problem. He said my signal was low so switched its position on the cable splitter and the signal instantly went up to spec. We went back on my computer and I easily replicated the problem and the connection dropped as usual. He then persisted to tell me that it is a problem with my system. The thing is, the problem happens on two different computers, two different operating systems (Windows 2000 and Windows 98) and on two different network cards (Netgear FA310TX and Linksys LNE100TX). The cable company uses the easy way out by saying that since it isn't the signal, it's my system, and they'd need to send someone else out at $xx.xx per hour to "fix" my computer. There's no way I'd pay to have someone come out and "fix" my system for me when there's nothing wrong with it. I have been leaning toward it being a modem problem since two of my friends have the same modem and their connections also drop easily by using a lot of bandwidth and stressing the connection. On the other hand, another friend of mine has a Terayon modem and has no problems whatsoever with dropouts, also being connected to a Linksys router.
I do not know how to remedy this problem, since 3com has not addressed the problem and my cable company plays it off as my computer systems being the problem and runs me in a circle. Can anyone tell me how to fix this or how I can get my cable company to give me a new modem? I've tried calling and talking to them and their stupid techs just tell me there is nothing wrong with my modem after they've pinged my IP several times (friggin morons, like pinging the connection will explain how my connection drops). Any help is appreciated here, thanks in advance!
I called Optimum Online and they sent one of their "technicians" out to check out the problem. He said my signal was low so switched its position on the cable splitter and the signal instantly went up to spec. We went back on my computer and I easily replicated the problem and the connection dropped as usual. He then persisted to tell me that it is a problem with my system. The thing is, the problem happens on two different computers, two different operating systems (Windows 2000 and Windows 98) and on two different network cards (Netgear FA310TX and Linksys LNE100TX). The cable company uses the easy way out by saying that since it isn't the signal, it's my system, and they'd need to send someone else out at $xx.xx per hour to "fix" my computer. There's no way I'd pay to have someone come out and "fix" my system for me when there's nothing wrong with it. I have been leaning toward it being a modem problem since two of my friends have the same modem and their connections also drop easily by using a lot of bandwidth and stressing the connection. On the other hand, another friend of mine has a Terayon modem and has no problems whatsoever with dropouts, also being connected to a Linksys router.
I do not know how to remedy this problem, since 3com has not addressed the problem and my cable company plays it off as my computer systems being the problem and runs me in a circle. Can anyone tell me how to fix this or how I can get my cable company to give me a new modem? I've tried calling and talking to them and their stupid techs just tell me there is nothing wrong with my modem after they've pinged my IP several times (friggin morons, like pinging the connection will explain how my connection drops). Any help is appreciated here, thanks in advance!
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