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Help! Windows Load Problem for new Graphics Card

M

masamune2387

Senior member
Hey all,

My system boots up fine until after the windows loading screen. It just goes black after that.

This is a new system, and I tried to install a graphics driver for my new sapphire radeon x800 xl, but it said it couldn't install because it didn't detect a generic VGA driver. Windows XP started up fine for me two times, but now it just shows a black screen.

Help Please??
 
Can you get into Safe Mode? If so, completely uninstall the video card and any ATI video drivers, then reboot and load Windows normally. If you are then able to get into Windows normally with the generic VGA display settings, make sure you have a good copy of the drivers for the video card (download a new copy from ATI) and install them again. Reboot again after installing the drivers and see if the problem continues.
 
Try completely unplugging ALL components from your system except for the power supply, CPU (and heat sink), RAM, and video card. Reseat the RAM and video card while you are at it. Make sure you have the 4 pin power connector attached to the video card. Boot into the BIOS and confirm that everything is configured properly.

If the system is stable and appears to be properly configured, turn it off, connect the hard drive that you have Windows installed on - leave all other drives and peripherals disconnected still - and see if you can boot into Windows then. If so, then you may have a problem with one of your other drives, or the power supply is not able to provide enough juice for all of your components.

Reconnect your other components one at a time until the system fails. At that point, you'll have a good idea of the cause of the problem. 🙂
 
I assume you have upgraded to a new video card? If so, did you uninstall the drivers and utilities for the old card using the "Add/Remove Programs" wizard in Control Panel. If not, that may be the problem.

I'd try popping the old card back in and see if it'll boot, at least into safe mode. Then uninstall the old drivers and software, also for good measure delete any video card listed in the Device manager. Shut down, pop the new card in, reboot, it should detect the card as a standard VGA and then you can install your drivers.

If you still can't get into safe mode then you can try the "Use last known good configuration..." option in the boot menu which should restore the registry to how it was the last time you booted successfully.

Ultimately, failing that, you will have to do a manual registry repair and then do a system restore to an earlier restore point. This is a rather tedious procedure unless you use the BartPE boot disk or connect the drive as a spare on another computer, but I don't know how technically inclined you are.

Here are the instructions: http://support.microsoft.com/kb/307545

Hope this helps...

 
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