HELP - what should I do?

[White Widow]

Yesterday I ordered a Duron 700 online from Comp-U-Plus. When I read my email at 10:00AM this morning there was a message from a customer service rep named Ellen indicting that there was a problem with the billing address or some other related billing issue, and I needed to call accouting to get myt order going "as soon as all necessary information is provided and cleared." Since I neeed the chip ASAP, and I had really hoped it had shipped the day before with overnight FedEX, I replied that she should simply cancel the order and I would go elsewhere.

With that done, I went and bought the same chip from Multiwave because they have a will-call and I can pick it up. When I got home from doing so, there was another email from CompuPlus (a generic email not signed by anybody - but from "customer_service&quot indictating that my order had gone through and it would be shipped promptly.

I emailed them again (Ellen and the generic account), including a quote of the original email, and again asked that they cancel my order, as I had previsouly requested. Unfortunately, their customer service (but not sales) closes at 1:00PM EST, or 10:00AM my time...go figure.

What should I do if they send it? Refuse the delivery and dispute the charge? I live at a residential college, so all my mail is signed for by the aggregate school "post office" and then I have to sign for the box? If I refuse can CompUPlus still say it was delivered?

HELP!

Thanks,
Aaron

 

[Azraele]

Has the item actually been shipped? If not, then there's still a chance that it could be cancelled. If it has been shipped, call your campus post office and tell them the deal. They may be able to help. Also call customer service to the company you cancelled the order with and see what they can do from that end.