Help! What is wrong with my laptop LCD?

[kevink2046]

Hi,

First of all, I looked up "image retention" "image persistence" etc, but this is NOT the same case. Here is what's going on with my LCD:

I have a new laptop (Gateway 7811FX) and the laptop has areas on the left side that will leave an imprint of any lighter image against a dark background. For example, if I use a solid black desktop wallpaper and then move around a white webpage window around the problem area, I can see faint light "imprints" of the window. This imprint will remain until I move other objects (i.e. my cursor) over the area, in which case the new object will leave a new set of its own imprints. These imprints become more apparent if I turn up the brightness. These imprints will not fade away quickly. They will remain for atleast a minute, maybe even longer.

Also, the area SPREADS larger as I leave my laptop powered on longer. When I leave my laptop off for a while and power it back on, the area starts off small again but will then grow as I use my laptop.

Anyone know what is going on here? Or experience same problem?

 

[Harvey]

Good luck if you need warranty help. I've had nothing but bad luck with Gateway tech support, but that may be your only hope.

If it's new enough, return it, and get a brand with better tech support. Lenovo laptops have a good reputation for the strength of their product designs, and I have had great experiences with HP/Compaq tech support. I'd take either of those over a Gateway machine.