- Jan 31, 2005
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Alright, as the story goes, I bought a PNY graphics card form BestBuy in November 2002. I bought the card cause it was a decent card for the time, GeForce 4 ti4200 4x agp 64mb, AND cause it had a lifetime warranty. I thought, well a lifetime warranty would help me keep this card for a long time, especially in a server/backup system. Well, apparently their "lifetime" warranty isn't good for a lifetime. According to their website's fine print, their "lifetime" warranty only covers products that are still in production. Well of course a ti4200 isn't going to be in production, it's way too old. But no where did it say on their box that "lifetime" meant "lifetime of card in production." So now I have a decent graphics card (still runs all of my games at 10x7 or 12x9 just fine) with a dead fan (causing over heating/artifacts/etc) and they wont even honor their own warranty.
On the box, it never said how their lifetime warranty played out, which is very poor business practices. I call their CSR to get a replacement, and he rudely told me that the card was no longer valid for a warranty. I told him that it had a lifetime warranty on it, and he said it was only for the lifetime of the card in production, not for the lifetime of the card in my possession. I asked him what I should do now with a still decent graphics card and he told me "throw it in the trash and buy a new one." What nerve. So I asked to speak to his supervisor, and before he switched me over, he said "well, you're not going to get anywhere with him." I said, thats fine, but I still want to talk to him. I get transfered to his voicemail box, NOT HIM, which royally pissed me off, and have not heard back from him since (called on Wednesday). What to do now?
I know you can say go buy a new card, it's out dated, but thats not the point. The point is that PNY has a lifetime guarantee on their cards and will not honor them. The card will still play every game fine, so it's still worth it to me to keep it. What can I do now? I'm going to call back tomorrow and speak to a supervisor, but who in corporate offices can I talk to? Emails? Faxes? FTC?
Sorry for the rant, but I hate to let you guys know of hte situation. Thanks guys
On the box, it never said how their lifetime warranty played out, which is very poor business practices. I call their CSR to get a replacement, and he rudely told me that the card was no longer valid for a warranty. I told him that it had a lifetime warranty on it, and he said it was only for the lifetime of the card in production, not for the lifetime of the card in my possession. I asked him what I should do now with a still decent graphics card and he told me "throw it in the trash and buy a new one." What nerve. So I asked to speak to his supervisor, and before he switched me over, he said "well, you're not going to get anywhere with him." I said, thats fine, but I still want to talk to him. I get transfered to his voicemail box, NOT HIM, which royally pissed me off, and have not heard back from him since (called on Wednesday). What to do now?
I know you can say go buy a new card, it's out dated, but thats not the point. The point is that PNY has a lifetime guarantee on their cards and will not honor them. The card will still play every game fine, so it's still worth it to me to keep it. What can I do now? I'm going to call back tomorrow and speak to a supervisor, but who in corporate offices can I talk to? Emails? Faxes? FTC?
Sorry for the rant, but I hate to let you guys know of hte situation. Thanks guys