We had an outage 2 days ago; before the outage, connection was normal (3Mbps / 300Kbps).
Ever since the next day of outage, my Internet came back, but has been extremely slow.
Speed tests from several sites indicate my speed as 500Kbps / 300Kbps up-down. So it looks like my upstream is ok, but not downstream.
I've hooked up my laptop directly to the cable modem to eliminate the possibility of faulty router.
The Comcast level-1 tech insists that everything looks fine on his end, and the ping replies are within reasonable range (20-30ms), therefore, it's gotta be something wrong on my end.
I've tried multiple computers and cables. I manage over 1000 Cisco switches and routers at work, and I strongly believe it's something on Comcast's end (if not in their office, something in between)
I'm sure someone's had similar experience; what did you do to have your internet fixed, besides just wait? (I can't wait cause I rely on Internet to do outage work from time to time)
Any suggestion is highly appreciated.
Ever since the next day of outage, my Internet came back, but has been extremely slow.
Speed tests from several sites indicate my speed as 500Kbps / 300Kbps up-down. So it looks like my upstream is ok, but not downstream.
I've hooked up my laptop directly to the cable modem to eliminate the possibility of faulty router.
The Comcast level-1 tech insists that everything looks fine on his end, and the ping replies are within reasonable range (20-30ms), therefore, it's gotta be something wrong on my end.
I've tried multiple computers and cables. I manage over 1000 Cisco switches and routers at work, and I strongly believe it's something on Comcast's end (if not in their office, something in between)
I'm sure someone's had similar experience; what did you do to have your internet fixed, besides just wait? (I can't wait cause I rely on Internet to do outage work from time to time)
Any suggestion is highly appreciated.
