Help! No DVD support on my ATI Radeon 8500?

[xinxb71]

I just updated my video card from Diamond Viper II to ATI Radeon 8500. My previous Viper II does not play DVD smoothly.

I update my DirectX to 8.1 from Microsoft.

After that, when I used the ATI CD to install the driver and ATI multimedia center, I met dark screen. I use the safe mode to update the newest driver from ATI website, the system looks fine.

When I install the ATI multimedia center, the program reports that there is no DVD drive. Of course, after that, ATI DVD player does not work at all. I uninstall the multimedia center and install my PowerDVD, there is sound but no image. I check the error message code from PowerDVD website, it is the overlay does not work.

My DVD is on the secondary IDE as master drive. I used dxdiag.exe to check all the settings. Also, I checked the display settings about overlay. Basically, I can do nothing about DirectX and Overlay, all buttons are gray and I was unable to set them.

No DVD DMA setting available in system/Device manager.

The system configuration is:

AMD classic 650M, ASUS K7V MB, 512M Crucial SDRAM PC133, HP 9900ci CD-RW/DVD combo (I also tried Aopen 12x DVD, no improvement), Soundblaster Live! XGamer (not 5.1), KDS AV195TF monitor.

Windows 2000 Professional SP2.

Motherboard Bios 1005a. All settings have been checked according to ATI technique support.

Help! What shall I do now? Return the board to the Gateway?

 

[xinxb71]

No replay?

 

[JoPalm]

I don't have a DVD player on my system here but you might want to try and uninstall the ATI drivers fully with this guide, here. And then install the 6015 drivers and see if they work. I used this guide to fully uninstall my 6015 drivers when i upgraded to my 6025 ones. Hope this helps.

 

[AA0]

Well, the first thing you should do is uninstall all the DVD software, and ATI drivers. If there is anything left of your old vid card drivers in your system, you have to get rid of them. This is a major problem, and when installing a fresh card if you don't do it, you are asking for trouble. Make sure standard vga is installed, then install the CD drivers fully, then update off the web.

If that doesn't work, it really could be your DVD drive.

 

[tazdevl]

Well IMO, when you change out a new video card you should do a complete reformat and reinstall. Some folks may think its overkill, but it is such a pervasive, integral part of your system, something is always left behind to cause problems.

That would be my first suggestion.

Second suggestion is to head over to Rage3d and do a search on the 8500 forum for a program called regcleaner. Its an effective way to pull all the reg entires, easy to use and very straightforward. There could be a few things left behind from your old video card. (This is if you don't want to do the reinstall route I suggested). Next suggestion is to download the latest ATI drivers from Rage3d... version 6043... supposedly DVD playback is great with this set. Give it another whirl.

Honestly, I'm not a big fan of DVD players in computers so I don't know much about it. Rather watch things on a big screen with DTS.

 

[xinxb71]

Thanks tazdevl, AA0 and JoPalm,

Although my repair and uninstall seems unsuccessful, but reinstalling the system on a clean hard drive is helpful and now I can enjoy DVD without any pause or shaking. I will graduately backup my old hard drive and reinstall the system. Clearly, there are too many softwares installed: VC, Office, Origin, Web Developer, pcanywhere, Norton (? this may be a bad guy) antivirus, and of course, games (CIV III, AOE II, etc), etc.

Thanks again.

 

[ZimZum]

I was having DVD playback issues until I installed the new 6043 Radeon drivers. You could also attempt to update the driver for your DVD drive.