Help Needed: Troubleshoot HDD Issue

Starbuck1975

Lifer
Jan 6, 2005
14,698
1,909
126
A few years ago, I did my first build with an SSD. At the time I couldn't afford a large capacity SSD, so I went with a 60GB SSD for my OS and two Samsung 1TB HDDs (one for documents, photos, games and non-essential programs, and the second as my back-up drive).

As time has gone by, with various WIN7 updates and me moving more and more programs to the SSD, I hit capacity. Last month I decided to swap out the 60GB SSD for a 240GB one.

I did a fresh WIN7 install, backed up all of my files to the secondary Samsung HDD and did a wipe of my primary Samsung HDD. I also installed every program with the exception of Steam and Quicken on the SSD.

Everything was working fine for about a month. Then the other night I went to launch Bioshock Infinite, and Steam would hang and I would have to force an End Task through Task Manager or perform a manual reboot. This also started to happen with Quicken.

I uninstalled Quicken and moved it to my SSD. The problem seemed to go away as now Bioshock Infinite boots just fine.

Tonight, I decided to play a different game, and Steam attempted to perform a routine update to the game. I got a disk write error through Steam. Given the previous sequence of events, I immediately began to suspect something else is going on with the HDD.

I went to run the Error-Checking utility from within the Tools menu of the disk, but receive a warning that I need to dismount the drive to perform the check. I chose to schedule the check instead upon reboot.

When I reboot the system, it launches CHKDSK. Every time I run CHKDSK it gets stuck on stage 4/5, and hangs at the same exact status every time (38200 of 45000 files processed). It never seems to finish the operation, just hangs at step 4/5. I've also tried launching that same game within Steam a few times. Every time it goes to auto-update and hangs with an eventual disk write error.

I've also run malwarebytes, CCleaner and Microsoft Security Essentials and none of those scans have picked up anything malicious or otherwise on the drive.

What could be causing this to happen? Is the drive dead or is there a way to identify and isolate what I assume is a bad sector.

A few other things I just thought of. The hard drive is not making any audible noises to indicate there is a problem with it. Also, after I installed the new SDD I did notice that one of the two drive bay fans was not working and required replacement. In all honesty, that fan was probably not working for some time, and I only noticed it because I had to take apart a few things to replace the SSD. The case has two drive bay fans to the front, and one on top of the case the size of a small pizza, so I can't imagine there being a heat issue. I also ran disk defragmenter on the HDD in question and WIN7 is telling me it has 0% fragmentation.
 
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Elixer

Lifer
May 7, 2002
10,371
762
126
Get crystaldiskinfo, portable version (free), and run that.
It will give you SMART status of all your drives.
You can post a screenshot of what it says, so we can help you more.
From what you have said, sounds like you might have bad blocks/relocated sectors on the HD.

Also, it isn't wise to run a defrag on any drive, if you are unsure of the drive's health.
Let's hope you maintained some backups.
 

Starbuck1975

Lifer
Jan 6, 2005
14,698
1,909
126
Hi Elixer,

Thank you for the information. Fortunately, I backup all of my data to both a secondary internal HDD and also an external HDD, so I should be ok on data recovery.

I went to download.com and went to install crystaldiskinfo portable. It is not installing. When I run the installer for crystaldiskinfo portable, I get five sequential Terms and Conditions Accept screens for software other than crystaldiskinfo, which I decline. I only Accept the terms and conditions for crystaldiskinfo portable, but nothing installs. All it does is create a temporary internet files folder but there is no installer. I read the reviews on download.com, and a few users complain of Trojans and other extraneous software included in the download. Thoughts?
 

Ketchup

Elite Member
Sep 1, 2002
14,559
248
106
First thing I would try, which is quick and easy, is to replace the SATA cable for the Hard drive, and connect it to a different SATA port. No change?

Disconnect the Hard Drive and try to do your normal things. Move apps/games to the SSD. Does it still freeze? If not, you need to replace the hard drive. See if it's still under warranty.
 

Starbuck1975

Lifer
Jan 6, 2005
14,698
1,909
126
Ok, I got CrystalDiskInfo working, and sure enough, it is giving a Yellow health status of caution for the drive I am having trouble with.

I have blue circles for every status ID, except one, which is yellow:

Temperature = 17 C
C5 Current Pending Sector Count
Current = 99
Worst = 99
Threshold = 0
Raw Values = 00000000007A

In summary:
I recently reformatted the drive for a clean OS install
The drive only contains my Pictures, Documents, MP3 collection and Steam installation
I started noticing an issue with Steam giving a write error when trying to install a scheduled update to a game
Some games launch no problem, others crash and hang
CHKDSK consistently freezes at the same step 4/5 whenever I run it
The drive is not making any noises

I've backed up everything on the drive. Is it a bad sector, and if so, what do you all recommend as the best approach to fixing it? Or do I just replace the drive at this point?
 

Elixer

Lifer
May 7, 2002
10,371
762
126
Ok, I got CrystalDiskInfo working, and sure enough, it is giving a Yellow health status of caution for the drive I am having trouble with.

I have blue circles for every status ID, except one, which is yellow:

Temperature = 17 C
C5 Current Pending Sector Count
Current = 99
Worst = 99
Threshold = 0
Raw Values = 00000000007A

I've backed up everything on the drive. Is it a bad sector, and if so, what do you all recommend as the best approach to fixing it? Or do I just replace the drive at this point?

Yeah, this HD is pretty much toast. Time to get a new one.
If you want, you can still use the one with the pending sectors for temp/scratch stuff, but, I wouldn't bother with it. Take a hammer to it, or sell it for parts on fleabay or whatever.
 

Starbuck1975

Lifer
Jan 6, 2005
14,698
1,909
126
Appreciate you guys walking me through how to troubleshoot my hard drive, this is the first one to ever fail on me.

My secondary HDD is a mirror of the one that died, so swapping it out and replacing it won't be an issue.

Elixer, out of curiosity, what in the report is the give away that the drive is toast, and what could have caused it?
 

Elixer

Lifer
May 7, 2002
10,371
762
126
Appreciate you guys walking me through how to troubleshoot my hard drive, this is the first one to ever fail on me.

My secondary HDD is a mirror of the one that died, so swapping it out and replacing it won't be an issue.

Elixer, out of curiosity, what in the report is the give away that the drive is toast, and what could have caused it?

That is showing you have 7A (or 122 decimal) sectors that are marked as bad/needing replacement.
What usually goes on is, the HD swaps those sectors for the reserved ones it has.
While that may work for a time, eventually, it will run out of those reserved sectors. In my experience, when bad sectors start to happen, they always increase. You also tend to lose more and more information that is stored on those sectors as well, so, it is a losing game.
As for what causes it... just normal hard drive issues, and I don't think anyone could tell you the exact cause without opening it up, and checking things out.
There isn't anything a consumer can do, besides don't treat the HDs rough, and don't use them in a dusty room, and even then, some HDs can and do fail at any time without warning.
 
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