Some moron at eMeritus (formerly Teleglobe Business Solutions) called my aunt introducing her to their company. As an incentive, they offered my aunt 30 free minutes of INTERNATIONAL calls EACH MONTH. So thinking it was a good deal, my aunt signed up and told my mom about it, who also signed up. This is where things get blurry. This all happened about 6 months ago. I'm not sure whether my mom signed up on her own (after my aunt told her about the deal), or if the same saleswoman called my mom and introduced her to the same incentive.
After that, my mom used her 30 minutes and got a bill for $52.05. My aunt got a bill for $100+. Since we were supposed to get 30 free minutes, I called the company up to complain and told the customer rep about the deal. He admitted that there are other cases like this and that the saleswoman had no authority to give such an incentive and said he'll have someone call me back to settle the incident. No one called back..ever. The phone call I made was about 3+ months ago. In the meantime, they continued to send 3 more bills. The first two we just ignored, and now we just got another. And since we are planning to buy a car, I'm afraid this incident would put a blemish on our credit history. So before I call the company again, any tips how to handle this? I'm sure I'll get the runaround again like last time.
By the way, they are just sending bills. There hasn't been any threats of turning this case over to a collection agency. It's just a simple bill stating we owe $52.05. Frankly, I'm surprised they aren't charging us for overdue bills or threatening to involve a collection agency. But then again, they probably know they're wrong for forcing their customers to pay for one of their dumbass employees' mistakes.
As of now, we no longer are using their service and are using one of those 10-10-321 services for long distance calls.
eMeritus: http://www.emerituscorp.com
After that, my mom used her 30 minutes and got a bill for $52.05. My aunt got a bill for $100+. Since we were supposed to get 30 free minutes, I called the company up to complain and told the customer rep about the deal. He admitted that there are other cases like this and that the saleswoman had no authority to give such an incentive and said he'll have someone call me back to settle the incident. No one called back..ever. The phone call I made was about 3+ months ago. In the meantime, they continued to send 3 more bills. The first two we just ignored, and now we just got another. And since we are planning to buy a car, I'm afraid this incident would put a blemish on our credit history. So before I call the company again, any tips how to handle this? I'm sure I'll get the runaround again like last time.
By the way, they are just sending bills. There hasn't been any threats of turning this case over to a collection agency. It's just a simple bill stating we owe $52.05. Frankly, I'm surprised they aren't charging us for overdue bills or threatening to involve a collection agency. But then again, they probably know they're wrong for forcing their customers to pay for one of their dumbass employees' mistakes.
As of now, we no longer are using their service and are using one of those 10-10-321 services for long distance calls.
eMeritus: http://www.emerituscorp.com
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