Help.. My ISDN connection is erratic... and Sprint says...

[Barron]

Sprint tells me that it's a line noise problem that my local carrier must come out and fix. I don't know a lot about this stuff, but after asking around someone said that the problem could be that I'm too far from a switch. He says that they wouldn't want to install any more of these unless it's absolutely needed (due to costs, I persume).

My concern is that it seems that it can be either diagnosis, since they are both related:
What do I do??

- Have local phone company come out and clean my lines for God knows how much money?
OR
- Try to make Sprint install another hub to boost signal to appropiate levels?

Can anyone with ISDN experience give me a clue as to how I should proceed or what my problem really is?

Here's my symptoms:
- Sometimes I don't get a steady ISDN signal light on my modem.
- Sometimes right after connecting, I can click to get another page and then both B-line lights go out.
- Sometimes I have to fight to get a simple dail tone to make a voice call.
- Sometimes I can't connect, no matter what I do.

I don't mind paying to have my lines cleaned if I can be sure that this will fix the problem. I'd hate to spend money on something only to prove Sprint wrong so they can get off their cans and do what should have been done in the first place.

Brian

 

[barebottoms]

Ahh.. I can help with this one.
First log all your ISDN cause codes.
Then if there isn't much to go by with that,
get a Q.931 Trace.
What is your ISDN device?

 

[dirtboy]

I had similiar problems with one of our ISDN lines. We had the telco come out and test it, couldn't complain to our ISP since it was a point-to-point, anyways...they would test it and of course not find any problems. So, I told them to move it to a new pair just to say something was changed and that fixed it. At that location, we had them change pairs twice in one year. There's really not much else they can do. Definately have the telco come look at the line.

 

[Barron]

barebottoms/dirtboy,

Thanks for responding. To answer your question, my ISDN is a 3com ISDN LAN modem (Office connect). I'll check logs as soon as I figure out how to turn them on. They are not kept in the modem, right? Anyway, I do some more general sniffing around to see what I can find.

I would just like to mention that I never had any problems with voice or modem connects before getting ISDN. I would always connect at 48 kbps...nothing more, nothing less. This is the only reason I questioned Sprint's diagnosis.

Barron