I got this letter and a phone call from them:
I checked my router stats. Total Up and down for the past 12 days is 45045MB but rogers says it is UNLIMITED BANDWIDTH!!!
SORRY TYPO!!! I ACCIDENDTALLY ADDED A 4 .TYPO ALERT!!!!!!!!!!!!!
Dear Customer,
An important message from Rogers Hi-Speed Internet
We would like to advise you that there has been excessive usage on your Rogers Hi-Speed Internet account which is in violation of our end user agreement with you and in particular, your agreement not to use the service in a way that creates an unusually large burden on our network.
Rogers has a responsibility to ensure that all of its customers experience a high quality of service and performance when using Rogers Hi-Speed Internet. Your usage consumes a disproportionate share of our network's resources which has a negative impact on network performance. In fact, you fall within the category of less than 1% of our residential customers whose usage exceeds that of the average customer by well over 2000%.
Please be advised that it is important that your account's usage returns to reasonable levels. Unfortunately, unless your usage pattern significantly changes starting in the next two days, we will have no choice but to suspend your Internet account for a period of seven days.
The following activities may be increasing your usage:
Engaging in peer-to-peer file sharing;
Running servers; or
Installing shareware that compromises your computer's security.
In addition to addressing the above activities, here are some guidelines that may assist you with managing your usage of our Internet service:
Make all users of your account aware of the content of this e-mail and consider the extent of their usage;
Install virus protection software and regularly scan your PC(s) to ensure that you have downloaded the most recent versions of such software; and
Familiarize yourself with all provisions of our agreement with you (particularly prohibited uses of Rogers Hi-Speed Internet). A copy of the End User Agreement can be found at http://www.rogershelp.com/help/cont...ad/rh_policies/
If you would like more information on servers, peer to peer applications, and other important information on managing your Rogers Hi-Speed Internet connection, please review the information below.
Thank you for your attention.
Rogers Hi-Speed Internet
I checked my router stats. Total Up and down for the past 12 days is 45045MB but rogers says it is UNLIMITED BANDWIDTH!!!
SORRY TYPO!!! I ACCIDENDTALLY ADDED A 4 .TYPO ALERT!!!!!!!!!!!!!
Dear Customer,
An important message from Rogers Hi-Speed Internet
We would like to advise you that there has been excessive usage on your Rogers Hi-Speed Internet account which is in violation of our end user agreement with you and in particular, your agreement not to use the service in a way that creates an unusually large burden on our network.
Rogers has a responsibility to ensure that all of its customers experience a high quality of service and performance when using Rogers Hi-Speed Internet. Your usage consumes a disproportionate share of our network's resources which has a negative impact on network performance. In fact, you fall within the category of less than 1% of our residential customers whose usage exceeds that of the average customer by well over 2000%.
Please be advised that it is important that your account's usage returns to reasonable levels. Unfortunately, unless your usage pattern significantly changes starting in the next two days, we will have no choice but to suspend your Internet account for a period of seven days.
The following activities may be increasing your usage:
Engaging in peer-to-peer file sharing;
Running servers; or
Installing shareware that compromises your computer's security.
In addition to addressing the above activities, here are some guidelines that may assist you with managing your usage of our Internet service:
Make all users of your account aware of the content of this e-mail and consider the extent of their usage;
Install virus protection software and regularly scan your PC(s) to ensure that you have downloaded the most recent versions of such software; and
Familiarize yourself with all provisions of our agreement with you (particularly prohibited uses of Rogers Hi-Speed Internet). A copy of the End User Agreement can be found at http://www.rogershelp.com/help/cont...ad/rh_policies/
If you would like more information on servers, peer to peer applications, and other important information on managing your Rogers Hi-Speed Internet connection, please review the information below.
Thank you for your attention.
Rogers Hi-Speed Internet
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