help me find a windows xp 64 replacement disk

[envelope man]

I hope someone ran into this problem and has an answer. I got a 64 bit disk from Microsoft during their Tech. Update program, and my disk now has a crack in it. Microsoft doesn't carry it as a replacement part because it's only an OEM part, and the department at Microsoft that supplied it to me doesn't seem to exist anymore. I don't know who I can contact at Microsoft that could help me.
Does anyone have any ideas? I have a valid product key, so even a copy of the files would work.

Thanks!

 

[my sons father]

Hello,

All End Users should first seek support through their System Builder.
However, if unable to obtain support from their System Builder, we offer do offer the End User E-2-E Media Replacement support at a minimal charge.

The End User can access the End User Media Replacement Form via the below links depending upon their location.

US/Canada: http://www.microsoft.ca/smallbiz/replacemedia/default.mspx

Latam (Spanish): http://www.microsoft.com/latam/windows/soporte/

Brazil (Portuguese): http://www.microsoft.com/brasil/windows/suporte/

In order to validate your replacement request, you will need to provide a valid COA (Certificate of Authenticity) number on the End User Media Replacement Form.
This is a 14 digit numerical number in the following format: 00000-000-000-000. The COA number usually can be found on your manual that came with the product.

For more information on locating your COA number see http://www.microsoft.com/resources/howt...quizType=oem&compareButton=Compare+Now

If you are unable to provide the COA (Certificate of Authenticity) number, we will need you to fax the proof-of-purchase information (photocopy of your original invoice, along with a dated sales receipt) along with your completed End User Media Replacement Form, so we may validate your proof-of purchase. Once your proof-of purchase is validated, we may process your replacement request.

Reminder: Microsoft cannot ship to PO BOXES, so please list a street address for your ship-to location.


If there is anything else we can do for you, please let us know. Thank you for contacting Microsoft.

Miguel A
Microsoft System Builder Component Replacement Team
Phone: (866) 230-0560 (North America) 8 am - 5 pm (PST)
(866) 625-1435 (Latin America) 8 am - 3 pm (PST)
(800) 891-3863 (Brazil) 8 am - 2 pm (PST)

Fax: (661) 702-2944
E-mail:sbcreplacea@msdirectservices.com