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Help me figure out my internet problem.

  • Thread starter Thread starter KK
  • Start date Start date
KK

KK

Lifer
Ever since we have gotten the upgrade to 8/768 with comcast, our internet has been flaky. Here is a trace route test going to yahoo. As it shows, I am taking packet losses to the first hop outta my router. If I try to just ping the first hop it also shows I losing packets. Pinging to just my router shows it running flawlessly.

Here is my connection page from the linksys router.
Startup Procedure

Status Comment
Acquire Downstream Channel 687000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI
--------------------------------------------------------------------------------
Downstream Channel
Lock Status Locked
Modulation QAM256
Channel ID 2
Symbol Rate 5360.537 Ksym/sec
Downstream Power -10.3 dBmV
SNR 34.1 dB
--------------------------------------------------------------------------------
Upstream Channel
Lock Status Locked
Modulation QAM16
Channel ID 1
Symbol Rate 2560 Ksym/sec
Upstream Power 38.0 dBmV

I don't think that my low downstream power would be the problem as it's been this way for years, and it has always worked fine.

Running speed tests during the times when its really bad shows like less than 100K down and less than 50K up. When it's working fine, I get the 8/768 speeds.

How should I approach comcast if you think that's where the problem lies?
 
Originally posted by: rmrf
Originally posted by: suse920
Originally posted by: rmrf
or try the networking forum
Click to expand...

and get no replies
Click to expand...

it's there for a reason. use it.
Click to expand...

I thought this was going to go in the other forum. guess it somehow went in this one. oh well.

About trying taking the router out, can't do that. I have the modem/router gateway, wcg200 is the model number I think.
 
Originally posted by: KK
About trying taking the router out, can't do that. I have the modem/router gateway, wcg200 is the model number I think.
Click to expand...
Can't do what? Hook the modem directly to your PC and try again.

 
Originally posted by: oldsmoboat
Originally posted by: KK
About trying taking the router out, can't do that. I have the modem/router gateway, wcg200 is the model number I think.
Click to expand...
Can't do what? Hook the modem directly to your PC and try again.
Click to expand...

the router is also the modem. it's an all in one device.
 
seems like some others on www.dslreports.com forums are having issues with the wcg200 speedwise

I didn't see any firmware updates for it either.

try a motorola sb5120....then return it if it doesn't fix it.
 
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