Originally posted by: CFster
What's amazing about Audi is their refusal to stand by their product.
The deal with the bad ignition coils goes like this - when one fails, they'll replace it. They won't tow you off the road, they'll tell you it's safe to drive it into the dealership to be fixed. Which goes against everything I learned in my last 16 years as an ASE tech. When an engine is misfiring, that means unburnt fuel is ending up in the catalytic converters. That fuel then has the potential to ignite and actually melt the converter down on the inside. This results in a plugged up exhaust. I hope Audi covers the cost of $1200 worth of converters.
Also, they realize they have a problem with the coils. What they SHOULD have done, is recall every damn car and replace them. But no, even if one fails they'll only replace that one coil. Not ALL OF THEM, while they have the car in the shop. I know people who have had this happen repeatedly - one lady has been back to the shop four times for the same problem.
Audi is hiding behind a law that says they're not obligated to inform the customer unless it's a safety related problem. And they're not going to replace all four or six coils even though they know the other ones are bad and will probably fail in the future, because they're saving themselves a few bucks.
Their arrogant service departments only compound this problem. Buy a damned Chevy and it will be fixed the next day, correctly. With Audi (and most other high end Euro service depts), getting an appointment is like pulling teeth and then they have the car for two weeks.
This borders on criminally stupid in my opinion.
In my line of work (fleet wholesaler), I see it constantly. The more expensive a car is - it's directly proportianal to how long it's going to be stuck in a service dept and how inconvenienced you will be. No lie, I've had BMWs and Mercedes stuck in a garage for MONTHS.