- Jul 24, 2002
- 529
- 1
- 76
I was asked to help with a set of computer problems. Needless to say..I couldn't help! 
Anyways..
The problems are these... She has a Dell computer with XP Home and a Dell All in One printer. When you try to print it says it cannot print and to install one. Tried installing from the driver disk and no go. Tried to uninstall and reinstall. No go again. After installing I went to the Printer/Scanner settings in the Control Panel and it was not there. It showed up when you click on My Computer as a scanner. Once when I was loading drivers it said it failed to find a "RPC server", which I have no idea what it is. I checked connections and it was connected. What could this problem be?
The other problem is that the computer won't connect to the internet. I did a modem check and it said it was fine. The Device Manager says its fine. When I did run the modem check I did not hear a dial tone or a number dialed. When I start AOL and click on connect it loads the graphic of the connecting screen and freezes before any of the three graphics (the dialing, talking to server, and connected) shows up. The screen comes up but none of the three spaces fill with the graphics. It's like its hanging on something. She did not have a phone to test the line either. She replaced the modem and neither has worked. She tried contacting Dell support and it just screwed up the computer worse and left her with less money in her pocket.
Also the computer is running slow in general. I have pretty much the same computer and it was reeeallly slow compared to mine. I ran MS Antispyware and nothing came up.
Supposedly there was an electrical surge from a lightning storm. Is it possible that it fried a phone cable and a USB cable? ..or the ports? Or is it a software problem?
Anyways..
The problems are these... She has a Dell computer with XP Home and a Dell All in One printer. When you try to print it says it cannot print and to install one. Tried installing from the driver disk and no go. Tried to uninstall and reinstall. No go again. After installing I went to the Printer/Scanner settings in the Control Panel and it was not there. It showed up when you click on My Computer as a scanner. Once when I was loading drivers it said it failed to find a "RPC server", which I have no idea what it is. I checked connections and it was connected. What could this problem be?
The other problem is that the computer won't connect to the internet. I did a modem check and it said it was fine. The Device Manager says its fine. When I did run the modem check I did not hear a dial tone or a number dialed. When I start AOL and click on connect it loads the graphic of the connecting screen and freezes before any of the three graphics (the dialing, talking to server, and connected) shows up. The screen comes up but none of the three spaces fill with the graphics. It's like its hanging on something. She did not have a phone to test the line either. She replaced the modem and neither has worked. She tried contacting Dell support and it just screwed up the computer worse and left her with less money in her pocket.
Also the computer is running slow in general. I have pretty much the same computer and it was reeeallly slow compared to mine. I ran MS Antispyware and nothing came up.
Supposedly there was an electrical surge from a lightning storm. Is it possible that it fried a phone cable and a USB cable? ..or the ports? Or is it a software problem?
Facebook
Twitter