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Help! I'm stumped, so are the techies...

Skypix7

Senior member
Hi, I am desperate and would appreciate any insight or advice as to how to solve this problem. I've hired professionals and they're stumped too.

Basic tale of woe: every hour on the hour, the computer shuts down with the blue screen of death. Message varies, maybe page fault, or something else, I don't remember because it quickly, automatically reboots. I had two techies look it over, their best guess was a hard drive was failing and sending an error message every hour, that's why the crash. It stopped doing it for awhile, amidst a host of other problems. I tried slowing down the CPU from it's rated 1.33 ghz to 1.0, slowed down memory to 8 ns instead of 7, to SPD, etc. Nothing consistently worked.

More attempted cures: After reformatting and reinstalling Windows 2000 Pro several times (this has gone on for months!) I bought a new C: hard drive, a Maxtor Diamond + 60 gig. Formatted it in NTFS, installed Windows 2000, service packs 2 and 3 (I'm getting real good at this), everything ran smooth...for awhile. Except on the brand new install, when I tried to copy over my entire old hard drive to the new drive, the system would crash. Never had done that before. If I copied over in smaller increments, like directories instead of a whole drive, anything that wouldn't take more than a minute or two to complete, it wouldn't crash.

Anyway, here's the main problem: the system is back to doing the same old thing: crashing every hour no matter what I'm doing, even if it's just sitting there.
The data drive H: I've had all along is a 40 gig, Maxtor Diamond + model, 7200 rpm, 8.7 ns seek. Both HDs run off the onboard Promise Controller (board is an Asus A7v-133) , each set up and cabled as main drives, and the C: drive boots through the controller. Via 4 in 1 update installed (v.37 I think) and v.33 of Promise drivers. Or vice versa. Not the most recent drivers but I'm so tired of reinstalling my whole system and programs (about 7 times now). Also flashed the bios of the mainboard about a year ago to bring it up to date. Haven't done it in awhile, maybe a new version would help, but I think my problem is more fundamental. The CPU: Athlon 1.33 Ghz, not overclocked.

Memory is good Crucial Cas2, 3 sticks of 256MB, manually set in bios to Cas2, 7ns, rather than SPD, because somebody on this board said that Crucial said these sticks don't like SPD.

what else? I would get a lot of drive corruptions with my old Diamond+ 40 gig C: drive, it would run chkdsk alot when I'd boot up.
I routinely have these symptoms: I'd hear the motherboard do the normal beep when it posted, then a few seconds later a double-beep, which is I think a motherboard warning of a hardware problem. The double beep would continue every 10 or 15 seconds until bootup. Although often it wouldn't boot up at all, just flash a black DOS-type screen with the line "hit any key to reboot". I would then have to switch off the power (Antec 300 watt case), then power up again, and after five or six times, (but sometimes 20, sometimes 2 times, it was never consistent) it would finally power up without the double beep, then the system would work fine...except it would crash every hour. With the new hard drive, I haven't had that problem, at least.

What a colossal wierd deal, huh? But wait, there's more: Now, even if it powers up without the double beep from the moboard, it's crashing again on the hour. So I never know if it's coming or not...because yesterday, for instance, it ran all day without a crash! This morning, powered it up, nothing different than usual except maybe the weather changed, and no beeps...but 60 minutes later, blue screen time and auto reboot. Arrrrrrrrrrrggggggggggghhhhhhhhhh!

Also, my data drive, drive H:, doesn't always show up in Explorer.exe, even if the system has successfully started up. I'm wondering if I replaced the wrong hard drive, maybe the H: is the culprit, not the original C:. Or maybe there's something wrong with my power supply. Or maybe I've got a virus, except I've scanned for that and haven't found one. Or maybe microscopic aliens have invaded my motherboard and are trying to take over the world.

But wait, there's more! Other symptoms:
Windows Event viewer routinely posts the following messages each time it crashes and reboots itself (I still get the good old blue screen of death, but it doesn't leave the message on long enough for me to copy much down, as I'm usually working on something and surprised by the crash-though I sure as hell shouldn't be by now-and don't get it copied down. Might be a page fault, but it's not always the same message. I'll try to copy it next time and report back to this thread.

Anyway, here's what Event Viewer usually says:

- Printer Fax failed to initialize because a suitable Windows NT Fax Driver driver could not be found.
- Microsoft (R) Windows 2000 (R) 5.0 2195 Service Pack 3 Uniprocessor Free.
- The Event log service was started.
- The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xc0000005, 0xf202332d, 0x00000000, 0x00000028). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini100502-01.dmp.

I'm ready to throw the whole thing out the window and start over, but don't want to spend the money to get a new moboard, memory and cpu. For the first year I built up this system, it ran like a champ. So it's got to be a hardware issue.

Sincerely hope someone's got a clue as to what I should do, I'm stumped and so frustrated, but can't just drop another 500 clams to get a more stable (Pentium this time I think) board, ram and cpu.

Thank you for taking the time to read this.

Jim Lawrence
 
- Printer Fax failed to initialize because a suitable Windows NT Fax Driver driver could not be found.
- Microsoft (R) Windows 2000 (R) 5.0 2195 Service Pack 3 Uniprocessor Free.
- The Event log service was started.
- The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xc0000005, 0xf202332d, 0x00000000, 0x00000028). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini100502-01.dmp.

I may be wrong, as I am not that good with this kind of stuff, but the first line of that tells you what is wrong. My guess that your printer/fax machine that is hooked up to your computer has some faulty or conflicting drivers. I'm probably wrong, but ya never know.
 
Thanks KingTrav, that may be part of it...although in the beginning I never had that message, that's a new one since I put in the new drive.

It just crashed right on time, one hour after boot up. The message was a line or two of hex addresses, then "Kmode exception not handled". That's the one I've seen the most times.

thanks for your thoughts.
 
Virus? Would explain why it does the crashing every hour and the problem cameafter you took the files from your old drive.
 
thanks Mardeth, but I've swept for viruses and the problem didn't reappear for weeks after the last reinstall, which makes me think it's not virus.
 
I would try switching all of the components one by one until you reach a stable configuration. Also try running a CPU stressing program. The only other thing I can think of is that maybe your power supply (as in the wall supply) has some issues .... maybe move it to a different circuit or a different place all together and run it there for a few days. Swap out your power supply as well.
 
have you tried a different motherboard?

I routinely have these symptoms: I'd hear the motherboard do the normal beep when it posted, then a few seconds later a double-beep, which is I think a motherboard warning of a hardware problem. The double beep would continue every 10 or 15 seconds until bootup. Although often it wouldn't boot up at all, just flash a black DOS-type screen with the line "hit any key to reboot". I would then have to switch off the power (Antec 300 watt case), then power up again, and after five or six times, (but sometimes 20, sometimes 2 times, it was never consistent) it would finally power up without the double beep, then the system would work fine...except it would crash every hour. With the new hard drive, I haven't had that problem, at least.
 
new motherboard is certainly on my list of solutions, but I'd like to know I need to first as bucks are a challenge.
thanks!
 
hi,
also try just leaving in 1 on the 256 mb sticks of ram, then a few days later try keeping the other one in. i've seen ram cause these type of symptoms before too.
good luck
 
thanks, good suggestions all, I'll try them one by one...
re MadRat, good question, don't know why a Fax thing is scheduling, I have never had a Fax setup on this system.
Can you tell me where I could go to switch it off? I tried using Windows help, went to Fax manager etc., but Fax Manager wouldn't even open.
thanks everybody!

*** update...I disconnected my data drive three hours ago and so far it hasn't crashed. I've emailed Maxtor, maybe I've just got a bad drive after all. I'll reconnect the old C: drive next as a nonbootable and see if I can duplicate the error. If not, I think I'll have found the culprit after all.

and won't that be 😀
 
In a situation like this, you basically want to apply the classic troubleshooting technique of progressively eliminating possibilities. I suggest you do the following:

1. Remove any scheduled task that you have and see if this happens. (ala MadRat's suggestion)
1. Boot into safe mode and see if this still happens.
2. Boot with a dos disk and see if this happens.
3. Remove all unneccessary hardware (even the video card) and see if this happens.
 
Here's the culprit:

Originally posted by: Skypix7
- The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xc0000005, 0xf202332d, 0x00000000, 0x00000028). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini100502-01.dmp.

As far as what specific driver is causing the problem, can't really tell from the information posted. You can either look inside the .dmp file or look for the driver filename in the upper right corner of the bluescreen before it reboots.

Also go to My Computer->Properties->Advanced tab->Startup and Recovery and uncheck the "Automatically reboot" checkbox in the system failure section so you have time to read the bluescreen.
 
Just a thought:

What timing is your screensaver set on? Is it an OpenGL screensaver that may be trying to switch into an unsupported video mode?

Also, turn off any powersaving crap in the BIOS.
 
thank you everybody for your time and great suggestions. new info:

I kept the data drive H: disconnected, the computer has not duplicated the error. Also removed the Print Fax schedule so that error's gone.
then reconnected the drive...double beep started again...drive H: didn't appear in Windows...shut down, plugged in a different power connector in my Antec case, repowered up and it didn't beep anymore...maybe that's just a coincidence, maybe not, but I'm marking the other connector just in case. Drive H: now appears. Seems pretty clear something is wrong with that drive or the power connector, I'll run a Maxtor drive test next, but first I have to plug in my drive to the regular IDE controller, as the PowerMag program that boots up from a floppy doesn't find the drives on the onboard Promise controller. Isn't this fun?

thanks again for all the help.
Jim
 
Originally posted by: Skypix7
Thanks KingTrav, that may be part of it...although in the beginning I never had that message, that's a new one since I put in the new drive.

It just crashed right on time, one hour after boot up. The message was a line or two of hex addresses, then "Kmode exception not handled". That's the one I've seen the most times.

thanks for your thoughts.
KMODE_EXCEPTION_NOT_HANDLED is almost always a driver problem.
 
Originally posted by: Skypix7
Thanks KingTrav, that may be part of it...although in the beginning I never had that message, that's a new one since I put in the new drive.

It just crashed right on time, one hour after boot up. The message was a line or two of hex addresses, then "Kmode exception not handled". That's the one I've seen the most times.

thanks for your thoughts.
Blah, double post.
 
I have to ask, friend, do you have a soundblaster live? If so, the SB Live! bug may be causing harddisk data corruption. (Which would cause the drivers to go nuts) And that would cause your rig to be wildly unstable, since the data on the harddrive is necescary for the computer.

Basicly, your board might be choking on the SB-live! Which wasn't designed around proper PCI specification. And it's not just Creative's soundcards, either. Some KT133A boards couldn't even make it through a windows install, because it would corrupt install data.

(Actually, it was Via's fault for not following the most recent PCI specification, Bus parking, which intel put in there. Via didn't implement it and it caused chaos.)

Try a BIOS flash, a reformat, and see if that can solve your problems, permenantly.
 
Thanks again everybody.
answers:
nope, never had SB Live on the system.
IDE jumper is set to master, as it's installed on its own separate cable to the onboard Promise Controller.
I found Task Scheduler in Control Panel, but there was nothing on it as I removed by basically messing around any reference to Print Fax, so that's now cool.
update: Drive H: crashed again right on time, further evidence that it's the gremlin. I disconnected it, connected my old drive C: with the same data cable and power connector. Flawless bootup, no hardware beeps, no crashes. The tech guy I hired aways back, who had felt strongly that drive C: was the problem, was wrong: it were drive H: all the time.
I'll run Powermax next to confirm, then get an RMA and a new drive. This would also indicate Drive H: was the culprit when I tried to copy large amounts of data to another drive...

Thank you all, you've been great in pointing me in the right direction! This board rocks, I'll return the favor whenever I can.
😀
 
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