Help got neg ebay feedback I don't think I deserve

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J

Jjoshua2

Senior member
Mar 24, 2006
635
1
76
So I want to get some opinions on what I should do and what my choices are. My 24 inch lcd broke so I sold it on ebay. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=160389986430&ssPageName=STRK:MESOX:IT
I stated it did not turn on twice and said it was for repair.
My neg feedback says "No tracking #. Advertises falsely, send broken item unfixable. Do not trust him"

She also sent me a message saying "hello i got the monitor and bought allnew cords for it. it would not even power up! you ad said that it only needed new cords... since it is not as advertised, and it would cost more than ipaid for it to have it fixed, i want your return address so i can send it back"

I said that I clearly described it said I doubted she replaced the power supply it sounded like cables and sent her a link with instructions. http://computerguru365.blogspot.com/2008/01/fix-that-lcd-flat-panel-monitor.html

She replied I read it. You said you were confident, that it was only the power supply. Going on your word, i replaced the power supply and it does not work. therefore my attorney said, your item is not as described, you didn't say it could be anything else other than the power supply. that is false advertising, and therefore regardless if you accept returns, once you falsely advertise something you have to refund the buyers money. i just opened a case.

She also said she is a computer technician so she knows what she is talking about, and that she can't resell it because it is broken.
 
J

Jjoshua2

Senior member
Mar 24, 2006
635
1
76
She opened a case against me on ebay.
I thought I should add my options as I see it. I could do nothing in which case ebay will probably take my money back? I could give her a full refund which would I would not like and I'm not sure she would remove the neg feedback and I don't want to because I don't think its mostly my fault. I could give her a partial refund which I am leaning towards, but I'm thinking that won't appease her.
I only had 20 reviews so now my feedback is like 85% and I wouldn't buy from someone who had that.
 
H

hans030390

Diamond Member
Feb 3, 2005
7,326
2
76
Ask her for proof that she changed the power supply (ex: pictures). If she can provide proof, you may offer her a return/refund.

I believe she can change negative feedback, but she seems to be jumping on things...
 
pontifex

pontifex

Lifer
Dec 5, 2000
43,804
46
91
Jjoshua2 said:
So I want to get some opinions on what I should do and what my choices are. My 24 inch lcd broke so I sold it on ebay. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=160389986430&ssPageName=STRK:MESOX:IT
I stated it did not turn on twice and said it was for repair.
My neg feedback says "No tracking #. Advertises falsely, send broken item unfixable. Do not trust him"

She also sent me a message saying "hello i got the monitor and bought allnew cords for it. it would not even power up! you ad said that it only needed new cords... since it is not as advertised, and it would cost more than ipaid for it to have it fixed, i want your return address so i can send it back"

I said that I clearly described it said I doubted she replaced the power supply it sounded like cables and sent her a link with instructions. http://computerguru365.blogspot.com/2008/01/fix-that-lcd-flat-panel-monitor.html

She replied I read it. You said you were confident, that it was only the power supply. Going on your word, i replaced the power supply and it does not work. therefore my attorney said, your item is not as described, you didn't say it could be anything else other than the power supply. that is false advertising, and therefore regardless if you accept returns, once you falsely advertise something you have to refund the buyers money. i just opened a case.

She also said she is a computer technician so she knows what she is talking about, and that she can't resell it because it is broken.
Click to expand...


sounds like she contradicts herself between paragraphs there. 1st she says only cords then says power supply in the 2nd paragraph.

does that even apply to person to person sales?
 
F

Farang

Lifer
Jul 7, 2003
10,913
3
0
If you don't indicate the item is broken in your title, you deserve the negative. Your listing puts it in what is as good as fine print.. after the sales pitch and the specs, a sentence or two at the bottom of the page.

Is it ultimately the buyers responsibility? Of course. But the person who gave you a negative has a good reason to feel taken advantage of, even if they are foolish in how they go about expressing it.
 
Imported

Imported

Lifer
Sep 2, 2000
14,679
23
81
Kinda deceptive.. in a way. Should have stated it was "as is" at the least.
 
J

Jjoshua2

Senior member
Mar 24, 2006
635
1
76
That sounds good, I could say something like since it sounds like you only replaced cables including the power cable and not the power supply like those instructions I just sent you I would like to see proof that you did in fact change the broken power supply before offering you a return/refund.

I should have put something in the title. I did say in title PR which I thought was common term for parts/repair.
 
M

MotF Bane

No Lifer
Dec 22, 2006
60,801
10
0
You said "quite confident", that isn't an absolute. My guess is she's bluffing on the attorney.
 
L

lykaon78

Golden Member
Sep 5, 2001
1,174
9
81
No offense, but if I was selling a broken item on eBay I would have disclaimered the hell out of that post.

You barely mentioned it was broken (in relation to the rest of the post). I'm not saying your buyer isn't full of shit but you set yourself up for this claim.
 
J

Jjoshua2

Senior member
Mar 24, 2006
635
1
76
I just withdrew all my paypal balance. I wonder if I should remove the links to my bank, but I'm not sure if the transfer will complete. How much of a refund do you think is good for a good faith gesture?
 
J

Jjoshua2

Senior member
Mar 24, 2006
635
1
76
lykaon78 said:
No offense, but if I was selling a broken item on eBay I would have disclaimered the hell out of that post.

You barely mentioned it was broken (in relation to the rest of the post). I'm not saying your buyer isn't full of shit but you set yourself up for this claim.
Click to expand...

Yah I agree now and will in the future. I didn't realize how little it was on the page, because when I was writing my description I but it was broken in 4/5 sentences or 80% of my description.
 
J

Jjoshua2

Senior member
Mar 24, 2006
635
1
76
JS80 said:
Here is ur fail: i am quite confident that only the power supply is bad
Click to expand...
Yah big time I should have just said I strongly suspect it to be the power supply. I still think it is the power supply though, because everyone who I have read about on the internet who had this model not turn on and investigated it found out it was a bad psu.

Do you guys think I should bother calling and trying to explain to the person?
 
frostedflakes

frostedflakes

Diamond Member
Mar 1, 2005
7,925
1
81
Yeah, the woman is a fucking moron. The cord isn't the power supply. Replacing the cord won't fix the internal PSU that is likely broken.

Tell her to piss off.
 
Jeff7

Jeff7

Lifer
Jan 4, 2001
41,596
19
81
eBay users tend to be a little bit stupid and illiterate.

It should have looked more like this:
Title: DEFECTIVE Soyo DYLM24D6 24 inch LCD Monitor Original Packaging PR

Description: Used just over a year and monitor no longer turns on. It might be a problem with the power supply, but I'm not sure. It is in good cosmetic condition. Before it failed to turn on the were no stuck/damaged pixels and sound bar on bottom worked perfectly. Comes in original packaging with all manuals, cables etc as you can see in the picture. For repair only!!!@@@!!1!


Even then, you might still have received a complaint.



 
frostedflakes

frostedflakes

Diamond Member
Mar 1, 2005
7,925
1
81
But see the problem isn't that she didn't realize the item was broken. The problem is that she thinks a cable == the power supply. She thought she could buy the LCD, replace the power cord, and that would fix it. She's an idiot who didn't do her research and now she's in over her head, she didn't know she'd need to open the unit up and probably replace some capacitors to fix it. Hell, she probably doesn't even know what a capacitor is.

I agree that the auction could have been written better, but the issue here is that this lady knows nothing about electronics and has no business attempting to buy and fix up broken LCDs.
 
Last edited:
1sikbITCH

1sikbITCH

Diamond Member
Jan 3, 2001
4,194
574
126
lykaon78 said:
No offense, but if I was selling a broken item on eBay I would have disclaimered the hell out of that post.

You barely mentioned it was broken (in relation to the rest of the post). I'm not saying your buyer isn't full of shit but you set yourself up for this claim.
Click to expand...

Agreed.

BROKEN MONITOR FOR SALE. BROKEN. DID I MENTION BROKEN.
 
F

Farang

Lifer
Jul 7, 2003
10,913
3
0
Jjoshua2 said:
Yah big time I should have just said I strongly suspect it to be the power supply. I still think it is the power supply though, because everyone who I have read about on the internet who had this model not turn on and investigated it found out it was a bad psu.

Do you guys think I should bother calling and trying to explain to the person?
Click to expand...

You're still not really understanding. In selling you need to be absolute. 'This is what I have, this is what I will take in exchange for it.' As much as you're trying to be honest and give all the details, you just need to be vague and go one way or the other. If you buy a new power supply and get it working, you're selling a used monitor. If you don't, you're selling a damaged monitor. The buyer does not need to know what exactly is damaged or how you tried to fix it. Nor do they need to know that is was ever damaged if it is now working.

Remember what I'm saying if you ever try to sell a car.
 
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