Help! "File record segment ### unreadable" on Intel 510 SSD

[Sunfox]

Installed an Intel 250gb 510 SSD a couple of months ago on a new system with the Intel DX58SO2. Everything was great until I rebooted yesterday, and the whole thing seemed slower than usual - like it was hanging reading files. Then later my automated WHS backup failed, which usually indicates some sort of disk error, so tonight I scheduled a scandisk.

It's giving me "File record segment ##### is unreadable" errors.

These come in groups of 8, and there's about 4 groups of these 8. There were also a pile of corrupt file attribute records, and right now it's processing "32 bad file records" which is taking forever (now up to 26 of 32).

Is the drive toast already? I checked the Intel SSD Toolbox's SMART readings before starting the disk scan and it didn't report anything wrong - though I'll check again if I ever get the system back up.

Edit: great, after chkdsk completed the system won't even boot again... gets part way and then reboots to the Windows 7 "Startup Repair" option which it claims could take over an hour.

 

[Elixer]

I would do a secure wipe, then restore from backup. If it still has issues, then, I'd guess you need to RMA the SSD.

 

[Sunfox]

Out of curiosity... how do I so a secure wipe? I believe that's a part of the SSD toolbox, but the SSD is my system drive so I can't get to it.

Right now Windows Startup Repair has been "attempting to repair disk errors" for nearly 4 hours. No progress bar (just a moving line to indicate that SOMETHING is happening) and no list of things it's done, so I don't know if I should bother letting it run any further.

 

[Sunfox]

Ugh. Hooked the drive up to another i7-based Windows 7 system. When I booted it wanted to chkdsk it, but I cancelled. Drive reported in the system as "raw" file system type, and when I tried to access it the system said the drive or folder is corrupted or unreadable.

Installed the Intel SSD Toolbox, ran a quick scan and read passed, but data integrity seemed to hang.

So I cancelled and ran a full scan, but both tests failed within a few minutes with a note to contact Intel. Tried again, same result - failed.

I'm guessing the drive really is dead.

Edit: decided to let it do another chddsk... bad file records has gone from 8 to 32 to 40 now, and number of corrupt attribute records is now in the hundreds.

 

[Thor86]

Ouch, so much for Intel's low return rates.

Before you request support, RMA, I would do what previous poster stated, and try and re-install with a full format (which should secure erase), and see if you can duplicate the problems you are seeing.

 

[Sunfox]

Well... seeing as Windows kept saying the partition was corrupt, I wondered whether that might affect the diagnostics tests. So I deleted the partions (since it seemed that all my data was gone already - I have a backup but there were a few modified documents I would have liked to retrieve) and did a secure erase with the toolbox. That actually worked.

But when I go to re-create the partition it just hangs with the HDD light on solid (system doesn't hang but it never finishes doing anything). If I reboot and try again, same thing happens - basically it can see the drive but the simple act of trying to create a partition isn't happening. If I try to use the SSD Toolbox to get any drive information (SMART for instance) while the light is on solid, it doesn't happen for about 60 seconds.

So I think it really is toast.

 

[Thor86]

Did you try diaging the physical layers? Different SATA cable, port, power?

 

[Sunfox]

Yeah, on two computers as well.

Oh, and SMART does report 74 reallocated sectors (although this has not changed throughout the process).

 

[Emulex]

this does happen now and then. even with intel. get them to advance swap it overnight

 

[Sunfox]

Does Intel do that?

 

[Old Hippie]

Does Intel do that?

Yep, for 25.00.

 

[Sunfox]

Boo to Intel.

"According to case notes and based on our warranty files, unfortunately these units are not entitled for Cross Ship replacement. That is the reason why the technicians processed the RMA as Standard Warranty Replacement. We have a list of parts that can be returned as Standard Warranty Replacement only, the part number you need support on is listed on this file. There is not an specific reason or further details from Intel why these units do not apply for Cross Ship replacement."

Basically I'm screwed for at least a week unless I spend another 600 bones and buy a second drive.

 

[Old Hippie]

unfortunately these units are not entitled for Cross Ship replacement.

Weird.

They offered to cross-ship mine for 25.00 apiece and I paid for all 3 RMAs like that.

 

[imaheadcase]

Ouch, so much for Intel's low return rates.

Before you request support, RMA, I would do what previous poster stated, and try and re-install with a full format (which should secure erase), and see if you can duplicate the problems you are seeing.

Yes because one forum poster makes them bad now..

 

[Sunfox]

Grr. Had to pay $570 to get my advanced replacement... by buying another drive. So far so good, it at least let WHS restore create partitions without hanging.

 

[Old Hippie]

Grr. Had to pay $570 to get my advanced replacement... by buying another drive.

I'm just wanting to make sure, Intel's SSD Customer Service didn't offer to cross-ship a drive to you for 25.00?

 

[Sunfox]

Correct.

In my first call I specifically requested it (they mentioned it would cost $25) but the rep had to "verify" frist that they could do it, and he would call later. After an hour I received a "Standard Warranty RMA" email which definitely did not mention cross-shipment, so I contacted support again where they said that the the drive was not "entitled". I tried several times to find out why, but they just said that they couldn't do it.

This is a standard retail box 510 240gb, and I really can't see why they would do it for cheaper drives but not their premium line.

Had to buy another so I could get my work system back up and running.

 

[Elixer]

This is a standard retail box 510 240gb, and I really can't see why they would do it for cheaper drives but not their premium line.

Had to buy another so I could get my work system back up and running.

I guess you found out the reason they didn't do it the hard way!
They made more $$$ off you, then they would have with only $25. D:

 

[Sunfox]

Yeah, but now I'm pissed. Not only did it fail within an unreasonable amount of time, but their level of service was not up to par - and service/warranty was one of the purchase reasons. You can be sure I'm going to be thinking long and hard before I ever recommend anyone else buy one.

 

[Old Hippie]

Correct.

In my first call I specifically requested it (they mentioned it would cost $25) but the rep had to "verify" frist that they could do it, and he would call later. After an hour I received a "Standard Warranty RMA" email which definitely did not mention cross-shipment, so I contacted support again where they said that the the drive was not "entitled". I tried several times to find out why, but they just said that they couldn't do it.

Just plain weird.