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"Help" Error 691: Access was denied because the user name and/or password was invalid on the domain?

M

MrCairo

Member
Hello ALL,

I just did a clean install of winXP Pro on one of my home computers. I was running win98 and am connected to the other computer by a Linksys 5 port switching hub. My point to this is that before installing XP my system was connected and accessing the internet fine. My ISP is "Earthlink" using PPPOE . I reformated the 98 hd and installed XP. Everything seemed like it installed perfect, all my hardware was recognized and it boots up a lot faster than before. I installed the current software for my ISP and tried to connect but I get this error message. Now as far as I know, I did not create or specify a "domain" durring setup. I created a admin user profile(me) and password and assigned the computer to a workgroup(called workgroup) also named the computer. So I'm not sure why I'm getting this message. I have a direct connection to my ISP, I've typed in the correct username and password but it keeps kicking me out of the login process.
Is there a user rights issue I'm not aware of? Do I need to "create" a domain somehow? If there is another thread that goes into detail about this please advise. I searched under "domain" and login errors but didn't see anything that helped me.
Any ideas or advise would be wonderful!!! And appreciated greatly!!!

Thanks,

MrCairo
 

Call earthlink and have them verify what your username and password is. Because thats exactly your problem.

That message means nothing else.. your username or password is wrong.
 
Will do! I was planning on calling today after work. It will be nice if that's the answer. I called just a few days ago in anticipation of the upgrade and asked what/if anything I needed to do or change. At that time I verified my username and password, but maybe somehow it changed. (I checked caps lock 🙂 )
So I'll try and work it from that end. I was just trying to see if there was an administrative protocol that I wasn't aware of that needed to be setup.

Thanks,

MC

ps - Is the "domain" considered to be Earthlink, or is it refering to my home network(2 comp's)
 
Well....when your right, your right! SOMEHOW when I called the other night to verify my password (it's earthlink's not mine) I transcribed it wrong and wrote a 7 instead of an F !!! So now I feel like an idiot...but hey at least I didn't have Caps Lock on!😉
So thank you for pointing out the obvious, sometimes it the simple things!

Cheers to All, (i'm damn glad it's Friday)

MrCairo
 
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