Help desk problem tracker and history keeper

[Pex]

Need something that will help track and organise computer problems and technical support.


Any programs exist like this?

 

[Jzero]

Many! What are your requirements and budget?

 

[minendo]

Remedy

 

[Pex]

it needs to be free

 

[andrewjm]

We use remedy here... not free though

 

[bleeb]

Originally posted by: andrewjm
We use remedy here... not free though

but it can be

 

[Beattie]

There are so many trouble ticketing programs. Just search google and you will find a bunch of free/oss ones.

 

[xBeanx]

give this a try thats what we use and its not too shabby.

 

[andrewjm]

I made my own in asp... i like it... it sends my cell phone a text message with a wap url that lets me view the ticket and reply from my cell...

 

[Aves]

Originally posted by: minendo
Remedy

Remedy > *


Not free though, not by a longshot.

 

[SpazzyChicken]

Originally posted by: andrewjm
I made my own in asp... i like it... it sends my cell phone a text message with a wap url that lets me view the ticket and reply from my cell...

I made one too, only in PHP instead of ASP. Good times.........

 

[DigitalDiscord]

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