Help Desk Agents

dxkj

Lifer
Feb 17, 2001
11,772
2
81
Been doing this for 1 year 2 months now.... damn this is getting boring :p



Anyone else here worked on a help desk for an extended period of time? Im a have a degree in CSCI, and A+ cert (oh yay, woopity doo). I was bumped up to a level 2 position after 5 months or so, and given a salary increase (because I had put in my 2 weeks that I was going elsewhere).


Anyway, now Im a Sr. Support Specialist but Im doing the same thing basically.... I also moved 85 miles away recently for my wife to go to Graduate school, so now its 170 miles drive each day. They recently allowed me to start working from home on fridays, I worked last friday and it went off without a hitch.

So now Im tempted to press for more time from home, as everyday I work from home will save me 3-4hrs in commuting and $20-30 in commuting costs. More as gas prices go up.


Has anyone else worked a helpdesk that agents were allowed working from home primarily?


Just waiting for the boss to come back in today and going to ask him.... they said in the past they will work with me because they want to keep me here (I take more calls, higher first call resolution, etc, etc. )


There is also something in the works to possibly move me to the night shift where I only work 3 days one week 4 days the next, and it is a lot lower call volume/work which would give me time for coding with a co-worker to get some projects worked on.


Anyway rambling post... Im bored, only 25 interactions so far today (3.5hours)



Cliffs: Dont read it, would be a waste of time.
 

Mayfriday0529

Diamond Member
Sep 15, 2003
7,187
0
71
I work as a Tech support agent now... coming up to three years. It is getting boring and its the same old crap every day, but it pays the bills while going to school.
Lots of benifits also but the pay is low. I would like to find something close to home though. Driving almost 1 hour each way sucks.
 

dxkj

Lifer
Feb 17, 2001
11,772
2
81
Originally posted by: Jnetty99
I work as a Tech support agent now... coming up to three years. It is getting boring and its the same old crap every day, but it pays the bills while going to school.
Lots of benifits also but the pay is low. I would like to find something close to home though. Driving almost 1 hour each way sucks.

about 51 k for me so its not too low, but driving 1hr 15mins - 2hrs each way is definitely sucky, Im really hoping I can start working from home at least 2-3 days a week.
 

Mayfriday0529

Diamond Member
Sep 15, 2003
7,187
0
71
Originally posted by: dxkj
Originally posted by: Jnetty99
I work as a Tech support agent now... coming up to three years. It is getting boring and its the same old crap every day, but it pays the bills while going to school.
Lots of benifits also but the pay is low. I would like to find something close to home though. Driving almost 1 hour each way sucks.

about 51 k for me so its not too low, but driving 1hr 15mins - 2hrs each way is definitely sucky, Im really hoping I can start working from home at least 2-3 days a week.


ooohhhhhhhh :( i'm getting ripped off.
 

Ramma2

Platinum Member
Jul 29, 2002
2,710
1
0
That commute is huge. People need support everywhere, with a Sr title you should be able to get something much closer with a similar salary.
 

dxkj

Lifer
Feb 17, 2001
11,772
2
81
Originally posted by: Ramma2
That commute is huge. People need support everywhere, with a Sr title you should be able to get something much closer with a similar salary.

you would think :-/
 

rh71

No Lifer
Aug 28, 2001
52,853
1,048
126
I get pissed helping my own mom over the phone... doing step-by-step support over the phone and without seeing the problem spells disaster for my patience.
 

Ramma2

Platinum Member
Jul 29, 2002
2,710
1
0
Originally posted by: dxkj
Originally posted by: Ramma2
That commute is huge. People need support everywhere, with a Sr title you should be able to get something much closer with a similar salary.

you would think :-/

Yeah I would think. Have you looked at all?
 

dxkj

Lifer
Feb 17, 2001
11,772
2
81
Originally posted by: Ramma2
Originally posted by: dxkj
Originally posted by: Ramma2
That commute is huge. People need support everywhere, with a Sr title you should be able to get something much closer with a similar salary.

you would think :-/

Yeah I would think. Have you looked at all?


Yes, and spoken with people in the industry. From what Ive seen I would be looking at a significant pay cut. My current employer gives me really good benefits, free healthcare, etc... so it adds up to an equivalent job paying 55k+ and the best ive seen are mid 30's


 

dxkj

Lifer
Feb 17, 2001
11,772
2
81
Originally posted by: rh71
I get pissed helping my own mom over the phone... doing step-by-step support over the phone and without seeing the problem spells disaster for my patience.

Yeah, Im a saint I guess..... I need a permanent dress shirt that says "Id rather be coding"
 

ShowdOWN

Golden Member
Sep 25, 2002
1,361
0
0
ive been doing support for about 5 years now. it is not my only duty so it evens out and i dont get as bored. im a system builder and i also do R&D, which means i get to take stuff apart.
 

dxkj

Lifer
Feb 17, 2001
11,772
2
81
Originally posted by: dxkj
Originally posted by: Ramma2
Originally posted by: dxkj
Originally posted by: Ramma2
That commute is huge. People need support everywhere, with a Sr title you should be able to get something much closer with a similar salary.

you would think :-/

Yeah I would think. Have you looked at all?


Yes, and spoken with people in the industry. From what Ive seen I would be looking at a significant pay cut. My current employer gives me really good benefits, free healthcare, etc... so it adds up to an equivalent job paying 55k+ and the best ive seen are mid 30's

Oo I got a contractor position offer for $40k a year :-/ with almost no benefits...
 

vrbaba

Diamond Member
Jul 17, 2003
3,266
0
71
just press for work form home. they dont lose anything, and helps u quite a bit
 

CVSiN

Diamond Member
Jul 19, 2004
9,301
0
0
Originally posted by: dxkj
Been doing this for 1 year 2 months now.... damn this is getting boring :p



Anyone else here worked on a help desk for an extended period of time? Im a have a degree in CSCI, and A+ cert (oh yay, woopity doo). I was bumped up to a level 2 position after 5 months or so, and given a salary increase (because I had put in my 2 weeks that I was going elsewhere).


Anyway, now Im a Sr. Support Specialist but Im doing the same thing basically.... I also moved 85 miles away recently for my wife to go to Graduate school, so now its 170 miles drive each day. They recently allowed me to start working from home on fridays, I worked last friday and it went off without a hitch.

So now Im tempted to press for more time from home, as everyday I work from home will save me 3-4hrs in commuting and $20-30 in commuting costs. More as gas prices go up.


Has anyone else worked a helpdesk that agents were allowed working from home primarily?


Just waiting for the boss to come back in today and going to ask him.... they said in the past they will work with me because they want to keep me here (I take more calls, higher first call resolution, etc, etc. )


There is also something in the works to possibly move me to the night shift where I only work 3 days one week 4 days the next, and it is a lot lower call volume/work which would give me time for coding with a co-worker to get some projects worked on.


Anyway rambling post... Im bored, only 25 interactions so far today (3.5hours)



Cliffs: Dont read it, would be a waste of time.

I work for a helpdesk but i do account admin bascially all AD work
we have a guy that does 100% telecommute that does the email for us.
he doesnt require a phone line so citrix works fine for him to do the email.

wish they would let us admins do it but we need to be able to recieve customer calls at times.

our tier2s and above dont do crap they walk around all day bitching and flirting with girls... haha