Help! Crashed a rental car!

nublikescake

Senior member
Jul 23, 2008
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Got a rental car for the weekend for a long road trip. After driving for almost 3/4 of the journey without incident, hit a patch of ice on the highway while driving in the left-most lane, car skidded and after doing a 180 on the highway, while skidding in the direction the car was going initially, fell in the snowbank on the opposite side of the highway, taking out a highway sign post.

Thankfully, I am completely fine and no other car was involved in any way. The car (small sedan) suffered noticeable damage but it is small in area, i.e. only the portion above the front-left tire is knocked up without the damage reaching topside, i.e. the hood or even the front-left headlights being damaged in any way. There is also minor damage to the right side of the car (small scrape, slight dent). All of this damage was due to taking out the highway sign post.

The state trooper showed up in about 5 minutes, he then called the towing truck which showed up in about 10 minutes. Car got pulled out of the snowbank in about 15 minutes, I paid the tow truck guy his money and he took off on his merry way. The car was still drivable when it got pulled out so I drove it the 1/4 distance remaining to my destination.

The officer didn't give me any tickets but filed a report saying I was at fault for driving too fast for conditions, which is true. He gave me a card with a number on it which he told me to give to the car rental company so that they can call this number and get the details of the accident report.

Initially, when I took the car out for rent, I didn't have any insurance for myself at that time (I still don't) so I paid the extra money to the rental car company for insurance (about $15 per day) on top of the regular car rental charges.

My question now is what does that insurance cover? I assume it covers damage to the car? What about the sign post? Who will pay for that? I plan to drive the car back home in a few days. How should I break the news to the car rental company and how do I deal with this with them?

I feel like an idiot for having done this. I am usually pretty cautious while driving and don't take too many chances but on this occasion, I got a little reckless and now regret it.

Any help from you guys would be very much appreciated!
 

Leros

Lifer
Jul 11, 2004
21,867
7
81
I'm pretty sure you aren't supposed to be taking a rental car on a long distance drive anyway. I had a friend who did that and they ended up charging him hundreds of extra dollars.
 

nublikescake

Senior member
Jul 23, 2008
890
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Well, if you pay for the extra kilometers over the allotted limit, they have no problems with that. Why would it matter if you rack up those kilometers driving far on a long road trip or driving heavily locally?
 

Eli

Super Moderator | Elite Member
Oct 9, 1999
50,419
8
81
Uh, you either bought their insurance or your insurance transfers over to rentals... Right?

Shouldn't be any big deal.
 

Tiamat

Lifer
Nov 25, 2003
14,068
5
71
Originally posted by: Leros
I'm pretty sure you aren't supposed to be taking a rental car on a long distance drive anyway. I had a friend who did that and they ended up charging him hundreds of extra dollars.

I usually rent from budget, and the mileage is unlimited...

 

StinkyPinky

Diamond Member
Jul 6, 2002
6,993
1,284
126
Originally posted by: nublikescake
Got a rental car for the weekend for a long road trip. After driving for almost 3/4 of the journey without incident, hit a patch of ice on the highway while driving in the left-most lane, car skidded and after doing a 180 on the highway, while skidding in the direction the car was going initially, fell in the snowbank on the opposite side of the highway, taking out a highway sign post.

Thankfully, I am completely fine and no other car was involved in any way. The car (small sedan) suffered noticeable damage but it is small in area, i.e. only the portion above the front-left tire is knocked up without the damage reaching topside, i.e. the hood or even the front-left headlights being damaged in any way. There is also minor damage to the right side of the car (small scrape, slight dent). All of this damage was due to taking out the highway sign post.

The state trooper showed up in about 5 minutes, he then called the towing truck which showed up in about 10 minutes. Car got pulled out of the snowbank in about 15 minutes, I paid the tow truck guy his money and he took off on his merry way. The car was still drivable when it got pulled out so I drove it the 1/4 distance remaining to my destination.

The officer didn't give me any tickets but filed a report saying I was at fault for driving too fast for conditions, which is true. He gave me a card with a number on it which he told me to give to the car rental company so that they can call this number and get the details of the accident report.

Initially, when I took the car out for rent, I didn't have any insurance for myself at that time (I still don't) so I paid the extra money to the rental car company for insurance (about $15 per day) on top fo the regular car rental charges.

My question now is what does that insurance cover? I assume it covers damage to the car? What about the sign post? Who will pay for that? I plan to drive the car back home in a few days. How should I break the news to the car rental company and how do I deal with this with them?

I feel like an idiot for having done this. I am usually pretty cautious while driving and don't take too many chances but on this occasion, I got a little reckless and now regret it.

Any help from you guys would be very much appreciated!


No experience with rentals, but I would assume they insure their cars and things like this are covered. Even if you are at fault.
 

Pocatello

Diamond Member
Oct 11, 1999
9,754
2
76
Originally posted by: Leros
I'm pretty sure you aren't supposed to be taking a rental car on a long distance drive anyway. I had a friend who did that and they ended up charging him hundreds of extra dollars.

That is something I haven't heard of. My family usually rent a van to drive to California or Las Vegas, or any where out of state for a vacation.
 

StinkyPinky

Diamond Member
Jul 6, 2002
6,993
1,284
126
Originally posted by: nublikescake
Originally posted by: Eli
Uh, you either bought their insurance or your insurance transfers over to rentals... Right?

Shouldn't be any big deal.

I hope so! :eek:

Try not to panic too much. I'm sure these rental companies get this all the time ;) What you see as a major problem is probably just a small annoyance to them.
 

hiromizu

Diamond Member
Jul 6, 2007
3,405
1
0
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.
 

Tiamat

Lifer
Nov 25, 2003
14,068
5
71
If you used a platinum world mastercard, you might be covered OP for accidental damage and collision insurance. Although, you waive your rights to this coverage if you purchased the rental company's insurance...
 

Savij

Diamond Member
Nov 12, 2001
4,233
0
71
I would keep all the receipts showing that you paid for insurance. Turn the car in and remind them that you paid for insurance and give them the police report info.

To the guy talking about long distance driving: It depends on the company policy and what your rental agreement states. Some rentals you can drive across country and others are restricted by geography and milage.
 

nublikescake

Senior member
Jul 23, 2008
890
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0
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.
 

hiromizu

Diamond Member
Jul 6, 2007
3,405
1
0
Originally posted by: nublikescake
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.

I would make kontakt with Amex and see what they can do. They are usually very good with situations like this. Do not wait, do it now.
 

BUTCH1

Lifer
Jul 15, 2000
20,433
1,770
126
Originally posted by: hiromizu
Originally posted by: nublikescake
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.

I would make kontakt with Amex and see what they can do. They are usually very good with situations like this. Do not wait, do it now.

Why even bother with this?, OP paid for the optional ins. when he rented it, let them pay the bill..
 

hiromizu

Diamond Member
Jul 6, 2007
3,405
1
0
Originally posted by: BUTCH1
Originally posted by: hiromizu
Originally posted by: nublikescake
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.

I would make kontakt with Amex and see what they can do. They are usually very good with situations like this. Do not wait, do it now.

Why even bother with this?, OP paid for the optional ins. when he rented it, let them pay the bill..

Because it's never that simple and it's good to have options before you get back to that front desk to report it.
 

Whisper

Diamond Member
Feb 25, 2000
5,394
2
81
Originally posted by: hiromizu
Originally posted by: BUTCH1
Originally posted by: hiromizu
Originally posted by: nublikescake
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.

I would make kontakt with Amex and see what they can do. They are usually very good with situations like this. Do not wait, do it now.

Why even bother with this?, OP paid for the optional ins. when he rented it, let them pay the bill..

Because it's never that simple and it's good to have options before you get back to that front desk to report it.

I'm not sure how AMEX is, but I'm fairly certain that with Discover, if you purchase the rental company's optional insurance, it effectively disqualifies you from going through the CC company's insurance.

That being said, given that you did indeed opt for the rental insurance, I'd imagine you'll be fine.
 

BUTCH1

Lifer
Jul 15, 2000
20,433
1,770
126
Originally posted by: hiromizu
Originally posted by: BUTCH1
Originally posted by: hiromizu
Originally posted by: nublikescake
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.

I would make kontakt with Amex and see what they can do. They are usually very good with situations like this. Do not wait, do it now.

Why even bother with this?, OP paid for the optional ins. when he rented it, let them pay the bill..

Because it's never that simple and it's good to have options before you get back to that front desk to report it.

There are no "options", both company's will NOT pay on the claim, one will take priority over the other, if I get hurt in a auto accident my PIP insurance pays out despite the fact that I have full HMO coverage..
 

nublikescake

Senior member
Jul 23, 2008
890
0
0
Originally posted by: hiromizu
Originally posted by: nublikescake
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.

I would make kontakt with Amex and see what they can do. They are usually very good with situations like this. Do not wait, do it now.

I will definitely do this tomorrow. Let's say that if the car rental insurance that I got pays for damages to the car, do you guys have any idea who will pay for the sign post, which I guess is state property? Or does no one have to pay for it and the state will cover the costs?
 

hiromizu

Diamond Member
Jul 6, 2007
3,405
1
0
Originally posted by: BUTCH1
Originally posted by: hiromizu
Originally posted by: BUTCH1
Originally posted by: hiromizu
Originally posted by: nublikescake
Originally posted by: hiromizu
Did you use an Amex? They also provide coverage and/or extra protection for cases like this.

Yes I did but I am not the primary card holder. Does that still cover me? I guess it's all defined in the credit card agreement but I haven't read it.

I would make kontakt with Amex and see what they can do. They are usually very good with situations like this. Do not wait, do it now.

Why even bother with this?, OP paid for the optional ins. when he rented it, let them pay the bill..

Because it's never that simple and it's good to have options before you get back to that front desk to report it.

There are no "options", both company's will NOT pay on the claim, one will take priority over the other, if I get hurt in a auto accident my PIP insurance pays out despite the fact that I have full HMO coverage..

I guess you're not getting my point. You'd want to weigh the two options - go through CC or go through rental company.

Not sure about the sign but I would imagine that it depends on your insurance policies on 3rd party damage coverage.
 

BUTCH1

Lifer
Jul 15, 2000
20,433
1,770
126
This is the point, the CC is going to ask if you opted for the rental co's insurance before they pay the claim, if you lie it's called FRAUD..
 

Zenmervolt

Elite member
Oct 22, 2000
24,514
44
91
Originally posted by: Pocatello
Originally posted by: Leros
I'm pretty sure you aren't supposed to be taking a rental car on a long distance drive anyway. I had a friend who did that and they ended up charging him hundreds of extra dollars.

That is something I haven't heard of. My family usually rent a van to drive to California or Las Vegas, or any where out of state for a vacation.

Most rental companies have a surcharge if you plan to drop the vehicle off at a different location than you picked it up at.

Some of the vehicle classes have mileage restrictions as well.

ZV