HELP...can't shut down computer...

[jonnyjack]

my aunt's computer won't let me shut down...after the shut down dialog box, i select shut down and press OK and it just reverts back to the normal operation screen...like nothing happens...can you help me?

 

[Imaginer]

Did you do it again? I had that problem and I went ahead and did it anyway.

But if all else fails, hold the power button for 4 seconds.

 

[jonnyjack]

i can't shut down at all, pressing OK is like pressing cancel, the only way to turn it off is to cut off all power...

if i really can't figure out the problem is it OK to just cut off the power w/o hurting the computer?

 

[Imaginer]

Funny then... has it worked before then?

And yes, it is ok to cut off the power like that. But personally, I wouldn't do it too often on my machines. Each time during boot, a lengthy scandisk runs.

 

[DJSnairdA]

Hmm that's weird.. never had that problem before. Maybe you should format your HDD and then reinstall windows (if you desperately want it fixed) otherwise i don't know. The problem i'm having with mine on Win98 is it goes to the Windows is now shutting down screen.. and doesn't goto the It is now safe to turn off you computer screen. I turn off the computer and it runs through scandisk when i reboot it.. Anyone know how to fix that?

 

[Vinny N]

You when you try to shutdown or restart, it sends you back to the desktop like you just hit cancel?


That's a trojan virus. Read up on it here:


http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000012318073306

 

[TonyT]

DJSnairdA,

Check out this link, it might have something to do with your problem. Try out all the steps listed until you isolate the problem. Hopefully something will work.

Note that if you are using Windows 98 SE, this is a known problem, and you can find more information about that here.

 

[jonnyjack]

thanks for all the replies...this is my aunt's computer so i'll have to try them out at her house next time i go there...i'll check to see if its a virus first and if that doesn't work i'll try the MS shutdown update thingee...thanks again...

 

[DJSnairdA]

Thanks TonyT that's helped out lots!

 

[TonyT]

No problem, DJ. If you need anything else, just let me know.

 

[jonnyjack]

alright...finally went to my aunt's house, her computer is infected with that trojan virus like you said Vinny_N...guess i'm going to have reformat now

EDIT: no need to reformat, i got it removed manually following the directions on that link you gave me thanks again