Help! Can't login to my router's web setup (more info inside)

[LucJoe]

Ok, first of all, i'm using a Netgear RT311, and so far it has worked fine, except for the fact that i heard it won't work with online gaming and some teleconferencing.

Anyway, I've tried everything to connect to my router and change the settings and so far the only way i can get in is telnet and ftp (ftp is only for uploading new firmwares). I open IE, and type http://192.168.0.1/ into the box, and it pops up with a login box that REQUIRES you to put in a username. With this router, there is no username, which is what is causing the problem. In Telnet, it just goes straight to asking for password, and in ftp (in a cmd window) i just hit enter to get past the request for a username and it works fine.

So in IE, when i try to put something in the username box and type the password into the password box it comes up with nothing, if i leave the username box blank, then IE won't even let me hit enter.. anyone know if there is a special null character that i have to put in the username box just to fill it up, but to make it look blank when the information is sent to the router?? That's the only way i can think of to get it to work.

 

[SuperMachoMan]

Are you sure there is no username/password required? The login box is usually there for a reason. You might want to check the documentation or call tech support to see if there is some default setting.

Or maybe try "admin" or "administrator"?

 

[LucJoe]

I'm sure there is no username, i've read all documentation concerning that and i am able to login to other services of the router with only the password, as I mentioned above. The router has 3 services: the web service (which i'm concerned about), telnet, and ftp (which both work). Maybe for some reason IE isn't compatible with this router and I should try a different web browser that might not force me to enter a username.

 

[hungrygoose]

what version of IE are you using?....with my linksys router, i just tab down to the password box and type in admin and hit enter(before i changed the password of course).....you may need to upgrade your version of IE....windowsupdate may fix this problem.......

 

[FoolishMcNasty]

try log/pass of: admin/1234

 

[rw120555]

Go to Netgear's web page, click on customer support at the top of the page, and then ask it to search for the rt311 (left side of the page). I just skimmed through it, and it says the default user name and password are "admin" and "1234". That is what they are on my rp334 as well. Also, I believe it says anything you can do via the web interface you can also do with Telnet , and if so you don't need to bother with the web interface.

In case things have somehow gotten zapped, You might just want to reset everything to factory defaults.

You can also get the latest firmware from Netgear's pages.

 

[rw120555]

I just checked my rp334's docs, and it says a user name is NOT required for Telnet and Ftp -- all you need is the password. Sure enough, I go to a dos prompt and type TELNET 192.168.0.1, and all it asks me for is a password.

So, my guess is you just need to type in admin for the user name (all lower case) -- unless you or someone else somehow found a way to change that (in my docs, I don't see any way to change the default user name or to add another one, but maybe there is).

If you simply can't get it to go, then I would suggest resetting to factory defaults as I said in my last message. Or, figure out how to do what you want using Telnet.

 

[Damascus]

Just for completeness of information, the default name for my SMC 7004ABR router
is "admin" as well.