Help! Apex dvd player not working

[desi01]

I just got a Apex AD-1165 dvd player and went to hook it up. It powered on just fine but when I pressed the open button nothing happened. I tried again with no luck. Could the drive be jammed. Any suggestions will be very helpfull. Thanks.

 

[Bozo Galora]

first you could try sticking a straightened paperclip into the small manual tray eject hole
that failing you could take the top cover off and try movong the tray by hand
is it recognized in dev manager as working properly?
could be shipping damage