healthcare.gov is an absolute nightmare

[Pardus]

Tried to sign up with healthcare.gov almost 2 mos ago when it first came online to get a quote, been getting unknown system error messages and having to go back and forth with the healthcare marketplace support team for resolution.

Every time I call with a generated id code, they cannot find me in the system, other times, they tried to manually input my data and receive a system error on there end, suggesting I call back in a week when it's fixed.

Today, a supervisor admitted the system was screwed up from the beginning and suggested to change my current account info (email, address, phone, etc.) to all junk and create a new one.

After doing so, was finally able to get a quote which is nearly 3x what I am paying out of pocket now and for really bad coverage limits.

Whomever designed healthcare.gov needs to be shot, seriously, if newegg or amazon had there website designed this badly, they be bankrupt.

If anyone if expecting to get a coverage with healthcare.gov, forget it, don't waste your time. Iceberg, dead ahead.

 

[Soundmanred]

Worked for me and everyone I know.

 

[Red Squirrel]

Hahaha yeah, CGI FTL. I have to deal with systems coded by CGI on a day to day basis at work.

I'm still laughing at the fact that they went with CGI. You would think they would have at very least used a US based company, great of them to use a Canadian company.. but CGI? lol

 

[OutHouse]

Worked for me and everyone I know.

you sure?

 

[nickbits]

I was finally was able to submit an app the other day after trying randomly since launch. I had to delete my existing app first though.

 

[Soundmanred]

you sure?

Finally yes. When it first came out it was totally unusable to any degree. If you have a little patience it works.
I'm not saying it's a good website by any means, but it does work.

I was finally was able to submit an app the other day after trying randomly since launch. I had to delete my existing app first though.

This may be the key. I started completely over.

 

[s0me0nesmind1]

Worked for me and everyone I know.

Don't know too many people eh? :sneaky:

 

[Printer Bandit]

I wish I could get in on the fun, but I already have insurance through work.

 

[sixone]

Their security is borked, thank God I don't have to give them any personal info. If you've already done it, make sure your credit is locked down.

Contact local insurance companies, see if they can do better by bypassing the exchanges.

 

[NoTine42]

Hahaha yeah, CGI FTL. I have to deal with systems coded by CGI on a day to day basis at work.

I'm still laughing at the fact that they went with CGI. You would think they would have at very least used a US based company, great of them to use a Canadian company.. but CGI? lol

I laughed when I heard it was CGI because a previous employer tried to implement a system they supported.

 

[BikeJunkie]

CGI is an absolute joke among IT professionals. They're notoriously incompetent. And seriously, wtf is with sourcing a Canadian company for this? After all the shit Romney got... Oh wait, it's Obama so it's okay.

 

[DesiPower]

ibtm/ibtl

 

[Attic]

One nations nightmare is a few men's fortune.

OP, sounds like you are on the wrong side of this one.

The ACA is proof that there isn't any problem that the government can't make worse.

 

[Train]

I laughed when I heard it was CGI because a previous employer tried to implement a system they supported.

I read CGI's track record doing projects for Canadian govts and was like WTF?

Govt procurement is jacked. This just shows they could give two shits about hiring a good company for the job and instead hire whichever company scratched the most senators backs in the last election cycle.

 

[SSSnail]

Just to make your health a bit shakier upon hearing this, they spent about half a BILLION dollars on that stupid website. Half a freaking BILLION dollars.

I'd like to find the traitor that sourced this outside of the US and hang him/her/family high noon at all the town squares in the country. All of them.

 

[techofalltrades]

i have a job that cares about its employees and provides me with decent health care.

 

[LTC8K6]

Well, they aren't sure if the people who have enrolled actually have insurance,

The back end is either not there or not working well. Insurance companies are not necessarily getting accurate info.

Also, the subsidy system isn't working, so insurance companies will have to work with estimates.

These problems were pretty widely reported. The back end problem is apparently major.

http://www.businessinsider.com/healthcaregov-may-still-not-work-2013-12

http://abcnews.go.com/blogs/politics/2013/12/new-obamacare-headache-is-your-enrollment-real/

http://hotair.com/archives/2013/12/03/wapo-one-third-of-all-healthcare-gov-834s-failed/

http://hotair.com/archives/2013/12/03/insurers-where-are-the-reconciliation-and-payment-systems/

http://www.reuters.com/article/2013/12/04/us-usa-healthcare-payments-idUSBRE9B301U20131204

 

[LTC8K6]

i have a job that cares about its employees and provides me with decent health care.

It will have to provide you with PPACA compliant healthcare soon, or possibly drop you, if you are in the US.

 

[techofalltrades]

It will have to provide you with PPACA compliant healthcare soon, or possibly drop you, if you are in the US.

my healthcare is already PPACA compliant.

 

[John Connor]

Is it any wonder? The government can't do shit right!

 

[Markbnj]

I read CGI's track record doing projects for Canadian govts and was like WTF?

Govt procurement is jacked. This just shows they could give two shits about hiring a good company for the job and instead hire whichever company scratched the most senators backs in the last election cycle.

If I recall correctly a former classmate of Michele Obama is a high level executive at the company. I have no idea whether this helped them get the gig, but we all know that's how government works, so no sense dancing around it. If it wasn't that relationship, then it was some other.

Just to make your health a bit shakier upon hearing this, they spent about half a BILLION dollars on that stupid website. Half a freaking BILLION dollars.

I've seen a lot of numbers thrown around. We can probably all agree that they paid too much, as a general point. I think that half-billion figure included a lot of other work aside from the website, and I can imagine the integration with all the varied government systems, each its own massive government project with all the attendant opportunities for personal enrichment, sucked up a lot of it.

 

[techofalltrades]

If I recall correctly a former classmate of Michele Obama is a high level executive at the company. I have no idea whether this helped them get the gig, but we all know that's how government works, so no sense dancing around it. If it wasn't that relationship, then it was some other.

They're a pre-approved GWAC.. no bid procurement company


http://www.washingtonpost.com/blogs...-behind-the-botched-launch-of-healthcare-gov/

CGI Federal's winning bid stretches back to 2007, when it was one of 16 companies to get certified on a $4 billion "indefinite delivery, indefinite quantity" contract for upgrading Medicare and Medicaid's systems.

Government-Wide Acquisition Contracts — GWACs, as they're affectionately known — allow agencies to issue task orders to pre-vetted companies without going through the full procurement process, but also tend to lock out companies that didn't get on the bandwagon originally. According to USASpending.gov, CGI Federal got a total of $678 million for various services under the contract — including the $93.7 million Healthcare.gov job, which CGI Federal won over three other companies in late 2011.

It's also true that CGI Federal began lobbying as it started winning government work. According to OpenSecrets.org, it has spent $800,000 since 2006 lobbying on several different tax and appropriations bills. That's nothing, though, compared to the many millions of dollars deployed by heavy hitters like Lockheed Martin and Raytheon.

 

[LTC8K6]

my healthcare is already PPACA compliant.

Mine was too, but once the company realized the savings of not having to administer the health insurance plan for the company, we were sent off on our own.

They are reimbursing our premiums and part of our deductibles, but they are no longer in the health insurance game, and it saved them a lot of money.

Can't be too upset at the company taking the deal, really.

Since I make too much money for a subsidy, I didn't need healthcare.gov at all. I went straight to BCBS and bought a plan, bypassing the gov't entirely. I was able to enroll immediately, and gave no info the the gov't.

The rest of the employees have not been able to enroll yet, as they qualify for subsidies and the gov't website has not been reliable enough.

They are going to try on 12/11. A rep is coming in to try to enroll them all.

 

[techofalltrades]

Mine was too, but once the company realized the savings of not having to administer the health insurance plan for the company, we were sent off on our own.

We actually just switched our coverage in October... lower price for the employees, but better coverage that our previous provider. One of the benefits of not working for a huge corporation, but a small business (we have about 150 employees local).. the owners actually care about the employees.

That.. and they bring in a keg of beer for the office every week.

 

[Bateluer]

Anyone surprised that the law forced through Congress, against the will of the people, by politicians who (still!) haven't read the bill, now delivers a broken website and massive increases in health premiums? We haven't gotten to where the doctor shortages will kick in yet.