having trouble cancelling an online account

[Dorkenstein]

And the tricky part is that the company I'm paying isn't replying to emails. I used their service for a total of an hour and decided not to use it, so now for the past three days (after a month of being subscribed) I've been trying to establish contact with them to cancel it. There's no way to do it yourself on their plain, limited webpage. You have to get them to do it. So that's my second clue I should never have signed up with them.

I did some research and I'm finding that other people have had the same problem with these guys and paypal says you have to work it out with the company itself. Useless.

It's only going to charge me another seven bucks for something I don't use, but does anyone know of a more sure-fire way to cancel with a dodgy company? I'm hoping not to have to end up calling them on the phone, I'm a terrible telephone chicken. Thanks for any ideas.

 

[Cdubneeddeal]

There's not an 800 number to cancel? What's the site?

 

[mizzou]

sounds like porn

 

[Dorkenstein]

No, it's a bittorrent proxy. And I never even use bittorrent. A relative of mine was raving about how awesome it was so I signed up. Big mistake, not only because I never use it, but even if I did, using the proxy seems to make whatever trackers you use slam the door on you.

It's a canadian company. It's not a 1800 number. Someone mentioned elsewhere that they aren't even canadian, but I don't know whether it's true or not.

 

[DaveSimmons]

You paid to torrent porn?

 

[Dorkenstein]

Sigh, no I didn't. What's the matter here?

EDIT: The name of the company is BTGuard. Though I doubt that will help.

 

[sandorski]

So, why do you need to Cancel? Just don't use it.

 

[Dorkenstein]

Because in two days, they're going to bill me again.

 

[sandorski]

Because in two days, they're going to bill me again.

ahh, damn. Tell Paypal you'll Cancel your Paypal Account if they won't address the issue. Be more careful in the future.

 

[Dorkenstein]

Hmm, yeah. I really need to think about things longer before I do something. Anyway, I think I might be all right. According to my records I only signed up for ONE month @ 6.95 a month. There's an option to do a full year but I am 99.99% sure I just did the month. Paypal isn't showing it as a subscription so I think I'm all right. I just saw my account page with this dodgy company as saying 'Payment due Dec 14' and I started to panic. We'll see, I guess. Thanks, sandorski.