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Having problems fully removing Norton

R

royaldank

Diamond Member
Norton AV (as part of N Internet Security) was pre-istalled on a DELL home computer. It got really screwed up b/c the user just ignored all requests to update the virus defs.

Anyway, I'm wanting to put Norton Systemworks 2005 on there. It will not instal. I've tried uninstalling Norton allready on there and it just generates errors. I tried a couple removal tools off their site and they don't work either.

Anyone familar with Dimension 2400 model DELLS? Wasn't sure how proprietary Dell software was. Is it easy to do a clean install of Windows on these machines?
 
If I purchase a pc from a manufacturer, the first thing I do is always format it and put on my own OS and software so that I don't have to worry about that kind of stuff. So yes if you have a bootable version of win xp on cd you should be able to do a clean install pretty easily. You might want to try one more thing though before you format, try running regedit and see if there are any registry keys still left in the machine, that might be one area that's holding you up.

Goodluck!

 
I am also having trouble getting Norton Software completely off a machine. But there are tons of entries in the registry if I search for "Norton". Would you guys just delete all of these? Also it will never let me delete the antivirus directory, it tells me that Nav.....dll is being used even if I am in safe mode. Any ideas? Are there any programs that may help?

madison
 
Originally posted by: JoeCDaMan
If I purchase a pc from a manufacturer, the first thing I do is always format it and put on my own OS and software so that I don't have to worry about that kind of stuff. So yes if you have a bootable version of win xp on cd you should be able to do a clean install pretty easily. You might want to try one more thing though before you format, try running regedit and see if there are any registry keys still left in the machine, that might be one area that's holding you up.

Goodluck!
Click to expand...



Yep, at work whenever we get in a Dell or any PC that was not built on campus or special order without OS, we always format it, we dont even boot it up before we format, just turn it on for the first time and put the Win 2000 CD in and blow XP/all the crap that the Manufacturer installed on it away.
 
Yes, I've never been able to get rid of all the Norton entries short of a format.

As for formatting as soon as you purchase a manufactured machine....may void your warrantee or service agreement.
 
Norton has removal tools, RNAV, RNIS,and SYMCLN. Look on the CD or do a search on Symantec's
home page. I have had this problem myself with older versions, after 2003 this was supposed to be fixed.
If you still have your CD's from Dell you may be able to re-install the old version; then un-install it again.
I have gotten so upset about this that I have thought about using AVG free anti-virus. Just to stubborn to quit.
Good Luck
 
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