Having problem with my Olympus camera....anyone have any suggestions?

[KeyserSoze]

Ok, my friend bought an Olympus digital camera (D-550), and when she was on a trip...the camera broke. (Approximately two and a half months after purchase.) The lens wouldn't zoom out when the plate is moved, which turns the camera on.

So, it broke, and we sent it in to get fixed. They promised to have it for us on a certain date, but they kept on postponing it by sending us these stupid delay letters. So, after a MONTH of having our camera, they sent it back. We took it out of the box, took about five pictures, turned the camera off.....and same problem when we tried to turn it back on thirty minutes later. It was broken AGAIN!!! On the same day that they sent it back to us.

So, we called them, and they had a supervisor call us back. She was VERY rude, and told us to send it back to them. Our problem is that they are most likely gonna fix the same camera, and send it back to us. But we don't want that camera anymore. They said they couldn't offer us a new camera of the same model. (This one is practically new by the way.) And it just sucks that we're gonna get the same piece of junk back.

Does anyone have any suggestions at all? Some sort of tactic we could try? We do not want any freebies, we are more than willing to send this camera back with all original equipment, for the SAME exact camera. But it doesn't look like that's gonna happen.

I dunno, anything???



TIA



KeyserSoze

 

[ScoobMaster]

If this was purchased *NEW* and broke two months later, it should have been a warranty repair, no? If this was the case and the shop was an "Olympus certified" warranty repair shop, I would call Olympus directly and speak to customer service and explain the situation. Be polite and calm - explain how it took much longer than a "reasonable" amount of time to receive the camera back and that the exact same malfunction occured within hours of the repair. I think you can make the case for a factory built "lemon" and they will probably be willing to do something.


If this was not purchased new..............well.................can't help ya.

*EDIT*

Link to Olympus Consumer contact page

BTW - I have a D450Z that (Factory Refurb) that I bought from the now defunct webauction.com website over two years ago. - It has been a great camera and I plan on getting at least another year out of it before upgrading (possibly to a C-720 or C-730)

 

[RossMAN]

Did she buy the digicam using a premium cc such as VISA, MasterCard or Amex?

If so, which one?

 

[KeyserSoze]

Originally posted by: ScoobMaster
If this was purchased *NEW* and broke two months later, it should have been a warranty repair, no? If this was the case and the shop was an "Olympus certified" warranty repair shop, I would call Olympus directly and speak to customer service and explain the situation. Be polite and calm - explain how it took much longer than a "reasonable" amount of time to receive the camera back and that the exact same malfunction occured within hours of the repair. I think you can make the case for a factory built "lemon" and they will probably be willing to do something.


If this was not purchased new..............well.................can't help ya.

Thanks for your response. It was purchased NEW from OfficeMax, and it was sent DIRECTLY to Olympus in New York. Yeah, we tried talking to them and explaining the situation, and that lady wasn't very helpful at all. BUT I was just informed that they DID offer to give us a TWO year Extended Warranty at no charge. (Still sux tho cuz I personally wouldn't feel comfortable keeping this camera when it's obviously defective.)


Sux




KeyserSoze

 

[Anubis]

sell it on ebay. some idiot will buy it

 

[ScoobMaster]

They are probably being honest when the say they cannot give you a new one, since the 550 is out of production. maybe you could express your concern that this is no longer a trustworthy camera to you (ask the representative if THEY would like to take a chance on losing or not being able to take pics on a dream vacation) and see if they will negotiate giving you purchase price credit towards a comperable production model. Worth a try?

 

[KeyserSoze]

Originally posted by: RossMAN
Did she buy the digicam using a premium cc such as VISA, MasterCard or Amex?

If so, which one?

American Express, and I know where you're going with this. But I don't think any CC would do anything now, cuz by now it's been over three months. (Don't most CC warranties only last that long?) Guide me oh mighty RossMAN



KeyserSoze

 

[RossMAN]

Originally posted by: KeyserSoze

Originally posted by: RossMAN
Did she buy the digicam using a premium cc such as VISA, MasterCard or Amex?

If so, which one?

American Express, and I know where you're going with this. But I don't think any CC would do anything now, cuz by now it's been over three months. (Don't most CC warranties only last that long?) Guide me oh mighty RossMAN



KeyserSoze

When you say your friend DID (was) offered a FREE 2 year extended warranty, who offered this, when and is it too late to accept that FREE 2 year extended warranty?

Amex Extended Warranty

I would also ask your friend Which Amex cc they have because some Amex's will give you a refund if your merchandise is lost/stolen/broke without having to go through the manufacturer's warranty process.

 

[KeyserSoze]

Originally posted by: RossMAN

Originally posted by: KeyserSoze

Originally posted by: RossMAN
Did she buy the digicam using a premium cc such as VISA, MasterCard or Amex?

If so, which one?

American Express, and I know where you're going with this. But I don't think any CC would do anything now, cuz by now it's been over three months. (Don't most CC warranties only last that long?) Guide me oh mighty RossMAN



KeyserSoze

When you say your friend DID (was) offered a FREE 2 year extended warranty, who offered this, when and is it too late to accept that FREE 2 year extended warranty?

Amex Extended Warranty

I would also ask your friend Which Amex cc they have because some Amex's will give you a refund if your merchandise is lost/stolen/broke without having to go through the manufacturer's warranty process.

She DID accept it, they said they would mail her the necessary paperwork for the Extended Warranty. (There's no way in the world we WOULDN'T accept that, ya kno?)


Thanx for the links, I'm gonna go do a little Amex Research.



KeyserSoze

 

[psy44]

Are you sure it's broken? I bought a D-510, and at first I thought mine was broken, but you have to pull the cover back ALL the way, if you don't, the lens won't come out, you should hear one click then the lens will come out.

 

[KeyserSoze]

Originally posted by: psy44
Are you sure it's broken? I bought a D-510, and at first I thought mine was broken, but you have to pull the cover back ALL the way, if you don't, the lens won't come out, you should hear one click then the lens will come out.

Yeah, positive. We pull it ALL the way back, past the click, and you can hear the motor trying to push the lens out, AND you can even see it move a little, but no go.





KeyserSoze

 

[Entity]

I had the same problem with a d-510. Seems to be common with the 5xx series. Ended up buying a c-4000 for a steal and haven't looked back. My d-510 is now in pieces in my computer drawer.

Rob