- Oct 22, 1999
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This is more of a rant than anything, so I apologize up front.
So when I built my HTPC back in 2009, I ordered a Hauppauge 2250, since it was a dual tuner card and seemed to have good reviews. Well the first card worked fine for about a week, then it just randomly stopped being able to tune physical channel 11. I tried everything I could, but at that point I was still struggling with Mediaportal, remotes, etc. So I exchanged it with Newegg for a new.
The next card shows up, and it won't tune physical channel 11 at all. After doing some research online, it looked like it was a pretty common problem, just one that would only be noticed if your city had a channel on physical channel 11. I tried to get support from Hauppauge, and heard nothing, so after a few days I sent it back to Newegg and got 2 Diamond ATi TV-Wonder 650s.
The 2 diamond cards work great until I upgraded to Windows 8 about a year ago. When I upgraded to windows, I didn't realize that AMD refused to create Win8 drivers for my integrated graphics (Radeon 400 Series). So while my graphics worked, I didn't have hardware acceleration for HD, which caused some issues. Because I now needed a discrete GPU, I had to give up a PCIe slot for the GPU and could only use one of the ATi 650s.
Since I still wanted two tuners, I decided to give the Hauppauge 2250 another try, I figured in 3.5 years they would have fixed the issues. For 6 months it worked great, then all of sudden the second tuner started having trouble with a handful of stations. I e-mailed Hauppauge, and they were very responsive this time, and cross-shipped a "new" card to me.
Now the "new" card can't even be found by windows. I've tried it in every PCIe slot in my house, no computer recognizes it. The old card, that I was returning, still works fine (as far as being recognized). Hauppauge has agreed to send me a shipping label to send the new one back.
Cliffs:
I had 2 Hauppauge cards in 2009 that didn't work, support didn't respond
1 Hauppauge card in 2013 that started having tuning issues after 6 months - Support very responsive this time
1 Hauppauge card in 2014 that couldn't be seen by windows - Support very responsive this time
Considering these are $130 cards, I'd expect more that 4 bad cards over 4 years. But they have very little competition, so I guess they can get away with it.
So when I built my HTPC back in 2009, I ordered a Hauppauge 2250, since it was a dual tuner card and seemed to have good reviews. Well the first card worked fine for about a week, then it just randomly stopped being able to tune physical channel 11. I tried everything I could, but at that point I was still struggling with Mediaportal, remotes, etc. So I exchanged it with Newegg for a new.
The next card shows up, and it won't tune physical channel 11 at all. After doing some research online, it looked like it was a pretty common problem, just one that would only be noticed if your city had a channel on physical channel 11. I tried to get support from Hauppauge, and heard nothing, so after a few days I sent it back to Newegg and got 2 Diamond ATi TV-Wonder 650s.
The 2 diamond cards work great until I upgraded to Windows 8 about a year ago. When I upgraded to windows, I didn't realize that AMD refused to create Win8 drivers for my integrated graphics (Radeon 400 Series). So while my graphics worked, I didn't have hardware acceleration for HD, which caused some issues. Because I now needed a discrete GPU, I had to give up a PCIe slot for the GPU and could only use one of the ATi 650s.
Since I still wanted two tuners, I decided to give the Hauppauge 2250 another try, I figured in 3.5 years they would have fixed the issues. For 6 months it worked great, then all of sudden the second tuner started having trouble with a handful of stations. I e-mailed Hauppauge, and they were very responsive this time, and cross-shipped a "new" card to me.
Now the "new" card can't even be found by windows. I've tried it in every PCIe slot in my house, no computer recognizes it. The old card, that I was returning, still works fine (as far as being recognized). Hauppauge has agreed to send me a shipping label to send the new one back.
Cliffs:
I had 2 Hauppauge cards in 2009 that didn't work, support didn't respond
1 Hauppauge card in 2013 that started having tuning issues after 6 months - Support very responsive this time
1 Hauppauge card in 2014 that couldn't be seen by windows - Support very responsive this time
Considering these are $130 cards, I'd expect more that 4 bad cards over 4 years. But they have very little competition, so I guess they can get away with it.