Mariejo: Hello TridenT, Thank you for contacting Comcast Live Chat Support. My name is Mariejo. Please give me one moment to review your information.
Mariejo: How are you doing?
TridenT: Doin' alright.
Mariejo: I understand that you are an existing customer and intereted in our Blast package. AM I correct?
TridenT: Yes.
Mariejo: Thank you for confirming. It's my pleasure to process your order and answer any questions you may have.
TridenT: Since I already have service, do I really need a "self-install kit" when there's really nothing to install?
Mariejo: That is not necessary. We just need to upgrade your internet service remotely.
Mariejo: For security purposes, may I please have your account number or the last four of your SSN?
TridenT: Last four digits: XXXX.
Mariejo: Thanks.
TridenT: Ok. And if you can remove the extra $4/$10 a month charge that was added on there then that would be nice. It seems I won't need it anymore.
Mariejo: Upon reviewing your account, it shows that your internet service is already upgraded to Blast.
Mariejo: That is the added service for Blast package. It only costs $4.00 a month.
TridenT: Well, it's $62/month for what is being shown. I'm being charged $68.
TridenT: That's with a "discount."
Mariejo: Your package costs $64.95 a month. And the upgraded Blast service has an additional $4.00 a month.
TridenT: I see.
TridenT: Anyway, the option I was being provided online showed I could pay $62 and be done.
Mariejo: If you want, I can go ahead and give you a free Blast service for 3 months.
TridenT: Well, the service I am trying to get includes blast and is $62.
Mariejo: I am sorry, TridenT, because the package you have chosen is not available in your market.
Mariejo: The one available here costs $74.95 a month.
TridenT: Just give me the 3 free months if you can't give me the $62 package because of some rule.
Mariejo: You have opened a window for Comcast Support and I don't want to miss an opportunity to support you. Are we still connected?
Mariejo: Yes, TridenT. I have already added it in your account.
TridenT: I understand there are probably some "maximize all the profits" rules.
Mariejo: Your new monthly rate is $64.95 a month.
TridenT: Alright.
