Has this happened to anyone?

[TheSiege]

so i guess you get the next model up right? but with all the options on laptops its hard to say which is the next best?

mine broke, but the next model up, from what i can tell, has 1 less USB port, and i dont want to settle for that, do i have a case?

 

[CombatChuk]

Usually they just replace the part that is broken. Not replace the laptop

 

[iamwiz82]

We have a few D600s left and when they die, we get D610s in return. It's got to be something expensive to fix, though. LCD or motherboard we get a new machine, pretty much anything else we get the part swapped.

 

[TheSiege]

im pretty sure the extended warranty i got from compusa says i dont have to wait to fix, that ill just get a new laptop right there, the guy said i could drop the laptop right in front of him and they would still have to honor it

 

[drinkmorejava]

Originally posted by: TheSiege
im pretty sure the extended warranty i got from compusa says i dont have to wait to fix, that ill just get a new laptop right there, the guy said i could drop the laptop right in front of him and they would still have to honor it

Uhhh, that's to get you to buy it. I have a friend who used to work at compusa; they made as much with commissions as they did wages. He seemed to connote that tech support will be bitches about, but if you have everything in order, it'll get fixed

 

[broon]

Originally posted by: iamwiz82
We have a few D600s left and when they die, we get D610s in return. It's got to be something expensive to fix, though. LCD or motherboard we get a new machine, pretty much anything else we get the part swapped.

Same here. The D610 has more features but only one memory slot. The D600 has two.

 

[pkme2]

My friend had Dell laptop go down under warranty. He got a newer model when it was returned. It seem that as models are discontinued, it is a common practice to swap out them with a newer model. Usually its a refurbished model which is just fine. The turnaround was less than 2 weeks, so that was nice.

 

[CombatChuk]

Originally posted by: TheSiege
im pretty sure the extended warranty i got from compusa says i dont have to wait to fix, that ill just get a new laptop right there, the guy said i could drop the laptop right in front of him and they would still have to honor it

They'll only replace it if it breaks 3 times or if the part is expensive

 

[Toasthead]

Originally posted by: TheSiege
im pretty sure the extended warranty i got from compusa says i dont have to wait to fix, that ill just get a new laptop right there, the guy said i could drop the laptop right in front of him and they would still have to honor it

yeah...um, he was lying to make the sale. READ the warranty.

 

[Horus]

Originally posted by: TheSiege
im pretty sure the extended warranty i got from compusa says i dont have to wait to fix, that ill just get a new laptop right there, the guy said i could drop the laptop right in front of him and they would still have to honor it

Doubt it. It's a system damage warranty, not a cosmetic or accidental damage warantee. That guy was trying to make a sale...and he got it.

 

[trmiv]

Originally posted by: broon

Originally posted by: iamwiz82
We have a few D600s left and when they die, we get D610s in return. It's got to be something expensive to fix, though. LCD or motherboard we get a new machine, pretty much anything else we get the part swapped.

Same here. The D610 has more features but only one memory slot. The D600 has two.

The D610 has two as well. One is under the keyboard.

 

[Nocturnal]

They usually have the parts available to replace just the part that broke. Sometimes many models share comoponents such as keyboards, and various other hardware pieces.

 

[funboy6942]

I didnt have this happen with a laptop but I had it happen with a tv just recently. When I bought the house I bought us a big screen tv. It broke on us and Toshiba stoped making one of the 3 parts it needed. No upgrade to next for free, BUT, they did refund us our money.

I dont know if that wil be the case for the laptop but its something you can bring to the table if they dont

 

[ColdFusion718]

I bought a laptop from Best Buy 3 years ago with the extended warranty. When the LCD backlight started to act up, they broke the bezel when trying to repair it.

I refused to accept that and they ended up giving me a 17" Powerbook for $438 out the door.