Has Samsung gone completely off the cliff?

[Vdubchaos]

Had 2 issues with my phone....Verizon support is great (I thought) btw.

So off I go to get a claim for my broken MicroSD card, Samsung support sends me on a loop of support calls. Spent 30 min and spoke with 6 people.

Last lady tells me that "unless you buy our product from our website, we don't warranty it".

WHAT?

So I asked if I buy a TV from Bestbuy they won't support it?
"We will"

I guess they are selective on what they warranty and with whom?

I've been a pretty big fan of Samsung over the years, but this is the last product I'm ever gonna get.

One of the Verizon guys I spoke with pretty much hit the nail on the head "they have gotten too big for their own good"....their support experience definitely reflected that.

It brought back memories of early 2000 Dell support for me......

And then there is Amazon, THEY decided to actually go up and beyond and give me back the money.....which is something Samsung should really be doing.

crazy

 

[AznAnarchy99]

I had an issue with Samsung a while back. Their warranty was horrible. Verizon ended up honoring the warranty for me.

Some companies just don't put emphasis on customer service. The ones that do are the ones that I go back to.

 

[rudeguy]

was your problem with your phone or your micro sd card?

 

[Vdubchaos]

I had an issue with Samsung a while back. Their warranty was horrible. Verizon ended up honoring the warranty for me.

Some companies just don't put emphasis on customer service. The ones that do are the ones that I go back to.

Yep, Verizon guy told me their are extremely bloated. They have more empoyees then Apple and few others combined (something along the line).

Sad.....was a big fan of Samsung (their monitors and phones).....but my S5 has been bad (on my 3rd phone).

And this Micro SD warranty and support has been pathetic.

 

[Vdubchaos]

was your problem with your phone or your micro sd card?

I had 2 issues with the phone but Verizon took care of that (on my 3rd phone now).......

Samsung was MicroSD card related.

Blew my mind that they would ONLY warranty products that were bought from their website. Then decided to be selective upon me saying "so if I bought the TV from best buy you want warranty it?"

So I guess the answer is, check with Samsung Support where you can buy their product so that they warranty it. Good luck getting that answer BTW.

 

[rudeguy]

what model phone?

 

[poofyhairguy]

There is a big conversation to be had that Samsung's profits are getting killed by shifting forces in the mobile market.

Something tells me that conversation is not going to be in this thread.

 

[ultimatebob]

I'd imagine that Samsung would want you to contact the carrier first for problems, just to cover all of the simple issues that can be fixed by rebooting the phone or changing some settings.

If it's something serious, then the issue can be escalated to someone at Samsung.

 

[DesiPower]

Their top of the line phones are good but the cheaper models are utter crap, very sluggish response even if the hardware specs look good. Similarly prices LG, HTC etc make much better phones. and then the bloatware, they have gone overboard with them. CM support also sucks.

 

[AznAnarchy99]

I'd imagine that Samsung would want you to contact the carrier first for problems, just to cover all of the simple issues that can be fixed by rebooting the phone or changing some settings.

If it's something serious, then the issue can be escalated to someone at Samsung.

Funny thing is that's almost the opposite of how Apple works. I've had reception problems before that I'm 99% sure that it is T-Mobile but in the Apple store they always seem to place the blame on themselves.

 

[Vdubchaos]

what model phone?

S5

 

[rudeguy]

S5

Gotcha, so its not a card that came with the phone?


If its one you bought separate, its just a swap out warranty at whatever place you bought it at. Samsung gives them a buyback since its cheaper to do it that way than process RMAs themselves.

Take it back to wherever you bought it and tell them its corrupted. They will swap it for free. Or at least they should.

I work for a cell phone wholesaler. We sell somewhere around 50,000 phones per month, most of them Samsung. We handle all RMAs internally and have one guy doing them all. That's how few phones actually go bad. I'd say maybe 1k phones per month come back and only a small fraction of those are defective. The rest are user errors.

 

[lxskllr]

I like my S5; mostly. My only complaints I'd have with just about any phone.

 

[SamQuint]

I think I am missing something. It sounds like the op bought a micro sd card to put in his phone and the card was bad or got corrupted. I don't see how Samsung should be responsible.

 

[rudeguy]

I think I am missing something. It sounds like the op bought a micro sd card to put in his phone and the card was bad or got corrupted. I don't see how Samsung should be responsible.

People like to add their opinions even if they aren't relevant.

 

[WelshBloke]

I think I am missing something. It sounds like the op bought a micro sd card to put in his phone and the card was bad or got corrupted. I don't see how Samsung should be responsible.

Yeah, gonna need more info here OP.

Was this a card that came with the phone?

Was it a Samsung branded SDcard?

Did you buy it from Verizon in the first place (the SDcard that is)?

 

[I Saw OJ]

I've had no problems with any of my Samsung products but I could see where that would be frustrating.

 

[QueBert]

I rma'ed a phone to Samsung about 4 years ago, they basically said I damaged the phone (I didn't) and it took a lot of effort to get them to replace it. Won't ever buy a product from them again, companies that try and make you feel like a criminal - fuck em.

On the flip I called Nike about my Nike+ GPS watch which was broke, they asked when was it bought "don't remember 100%" "do you have the invoice" "nope sorry" "did you register it?" "no I did not" they ended up sending me a new one even though it was definitely of the warranty and I didn't even have proof of purchase and had never even registered it. That's how you treat customers. Logitech, Apple & Beats have all treated me equally well too. Maybe I just had an unlucky experience with Samsung but there's no excuse to ever treat your customers like shit.

 

[AznAnarchy99]

I rma'ed a phone to Samsung about 4 years ago, they basically said I damaged the phone (I didn't) and it took a lot of effort to get them to replace it. Won't ever buy a product from them again, companies that try and make you feel like a criminal - fuck em.

On the flip I called Nike about my Nike+ GPS watch which was broke, they asked when was it bought "don't remember 100%" "do you have the invoice" "nope sorry" "did you register it?" "no I did not" they ended up sending me a new one even though it was definitely of the warranty and I didn't even have proof of purchase and had never even registered it. That's how you treat customers. Logitech, Apple & Beats have all treated me equally well too. Maybe I just had an unlucky experience with Samsung but there's no excuse to ever treat your customers like shit.

Beats was great too when I dealt with them. Lost the charger for the Beats XL Pill. I emailed them asking them how could I buy another one cause I couldn't find spare chargers on their site. They said they'd just send me one for free. Didn't ask for a receipt or anything.

 

[lopri]

I myself had two instances of warranty experience with Samsung. One was a HDD a decade ago and the Note 8 tablet last year. Both times they sent me refurbished ones in ~2 weeks. Nothing exceptional but I thought they were an acceptable service. I guess I was lucky.

I wonder how Samsung deals with warranties of all the products they sell? (phones, tablets, laptops, printers, cameras, TVs, HDDs, SSDs, fridges, washers/driers, receivers, wtfbbqwert..?)

 

[lopri]

Edit: Never mind. The thread has apparently been transferred from Off-Topic forum.

 

[Ichinisan]

was your problem with your phone or your micro sd card?

This. OP is confusing.

 

[Ichinisan]

Beats was great too when I dealt with them. Lost the charger for the Beats XL Pill. I emailed them asking them how could I buy another one cause I couldn't find spare chargers on their site. They said they'd just send me one for free. Didn't ask for a receipt or anything.

You dont have another 2-amp microUSB charger sitting around?

 

[Ichinisan]

I remember Motorola basically telling me that they would charge me full price for a new Razr V3 if there was a single mark on it when I send it for a warranty issue.

Back then, if you used a phone at all, it had plenty of marks on it. People generally didn't have cases for a flip phone.

 

[Commodus]

The whole thread comes across as a friendly reminder: the quality of a device isn't just about the specs or design. It's also about the quality of support you get after the sale. Remember that before you leap to declare a device "overpriced," because you may be paying for good service after the fact.