4/16/03 5:48 PM
I had a terrible experience with this company. Please be advised if you ever want to cancel something or change an order with this company they will give you a hard time.
I ordered something from them only because they had a certain keyboard I was looking all over for. After three days I did not recieve an order confirmation, and the status of my order on their site said ON HOLD. I couldn't get a hold of anyone via phone. I decided to cancel the order since it had not shipped yet. After a few days i got a response telling me that the order was on hold because it was on back order. The response had nothing to do with me wanting to cancel. They obviously were avoiding this. They even had charged my credit card. Alot of other companies usually have the courtesy of waiting until the order ships to charge the credit card.
Finally I got another email and this is all it said. "It's canceled - Cindy" Okay great its canceled. Brief email, but at least its cancelled. Well guess what? The next day i got an email telling me that the order shipped!! Plus my credit card was charged once again!! I did NOT want this. I called again and again but they did not pick up. The only way i could contact them was informally by email, and the responses took about a day.
Finally about a week after I placed the order one of the charges was reversed so now i was back with one charge. At least that was cleared up. I said to myself, fine okay the order is on its way I'll take it. Well "Cindy" emailed me maybe a week after I wanted to cancel and offered to concact fedex to bring the order back. I responded saying no, its okay let it go I'll take it. Well three days later I was tracking the package. It was "On truck, out for delivery." Well it never came. I called fedex to find out what happened and they told me that the "gllobal computer supply outlet requested that the package be sent back." grrr!!! it was on the truck! The package was sent back to california. Then I emailed them again explaining things. They said they called fedex to send it back but it was too late. AGain I asked to cancel the order. Again they emailed me back telling me they would. FINALLY the refund was established but for $5 less, 3 weeks after I had origninally made the request to cancel.
It basically wasn't the best experience i've had with a company. No one answered the phones. All i could do was email them and hear from "Cindy". It took 3 weeks to get a $30 refund. I would highly recommend avoiding the trouble with this company. As for the quality of their products... don't know never got anything.
Originally posted by: dabuddha
i just went to the letter G on resellerratings.com and looked down in there. Didn't try the search function
Merry Christmas my friend
http://www.newegg.com/app/viewproduct.asp?DEPA=&submit=Go&description=NewQ+PC+Home+Theater
Hopefully thats similar to what you want. It's a different model but it is an equalizer.
Originally posted by: Jeff7
Originally posted by: dabuddha
i just went to the letter G on resellerratings.com and looked down in there. Didn't try the search function
Merry Christmas my friend
http://www.newegg.com/app/viewproduct.asp?DEPA=&submit=Go&description=NewQ+PC+Home+Theater
Hopefully thats similar to what you want. It's a different model but it is an equalizer.
I've already got one of those for my main PC.
I'm looking for something much cheaper for my secondary PC.
I also went to the G's and searched that way...oh, right. You said that they just added that review. That's why you found it and I didn't; it didn't exist when I looked for it!:Q