Has anyone had to deal with Sony Tech support?

[Cat13]

Was wondering if anyone has ever delt with Sony for repair/replacement on a PS2? We got my son one of the PS2 bundles with the network adapter, (his original PS2 bit the dust), and I decided to hook up the network adapter for him to play online. So, after running a drop into his room and spending way too much time in the attic fishing wires down the walls and installing a box in his room, it doesn't work! :|

I tested all the wiring using a laptop and it works fine. The only way the playstation recognizes the connection is if I hold in the cable at the adapter. I inspected the receptacle on the PS2, and some of the contact bars are shallow, so I pulled them up. Worked for a few minutes until they fell back down. So I know its the adapter.

I need to call Sony I guess and try to get them to replace it, we got it in May. Anyone have any experience with dealing with Sony??

Thanks

 

[Cat13]

Guess nobody has had to. I could not get a replacement, so I decided to take it apart and see what I could do. I replaced the existing terminal with one from the drop boxes I bought for the rooms. Used my multi-meter to make sure I had the right wires for each prong, and it worked!

Doesn't look pretty, but it works and once the PS2 is back in the tv stand, you wont see it anyway. I am going to attach it to the back so it's not just hanging there. Here is a pic:

adapter

I'm just glad I didn't need to spend anymore $$ to get him online again.

 

[NutBucket]

The easy way would be to buy another one and return the original as defective. I don't find that being wholly unethical since you're telling them its broken.

 

[Garet Jax]

I have heard about a few people who have had problems with the PS2. I have never heard of Sony helping anyone. In all cases, people had to buy new or deal with the problem(s).

 

[Cat13]

I thought about that. Just didn't seem right to me. I know I could have easily done it at Wallyworld with no problem at all. Oh well, it worked and it was sort of fun

 

[Garet Jax]

Originally posted by: NutBucket
The easy way would be to buy another one and return the original as defective. I don't find that being wholly unethical since you're telling them its broken.

Unethical is a black/white issue - I don't remember there being gradients.

 

[Cat13]

Originally posted by: Garet Jax
I have heard about a few people who have had problems with the PS2. I have never heard of Sony helping anyone. In all cases, people had to buy new or deal with the problem(s).

THis was our second PS2. I was one of the nut jobs that camped out all night to get one of the first ones. Lasted about 2 years. Lets see how long this one lasts.

All this for my kids, I don't even play games anymore!