Has anyone ever returned a system back to Dell?

[iamme]

"Total Satisfaction Policy"

You may return your new system up to 30 days from the date of invoice.1 Any refurbished systems can be returned up to 14 days from the date of invoice.
You are responsible for shipping the system back to Dell and for the costs associated with that shipment.
It is important that you return everything on your order, and that it is in its original packaging.
We will credit your account for the price of the system minus shipping and handling.
For more information on:
The details of Dell's Total Satisfaction Policy, please click here.
Returning software and peripherals, please click here.
Returning refurbished systems purchased through the Dell Factory Outlet, click here.

I'm thinking about buying a Dell laptop, but I'm afraid that coupons/rebates/special deals might creep up and make me regret my purchase. Has anyone ever done this? Do they give you a hassle? Can you just say that a better deal came up, so I'm going to return my laptop and buy a new one?

 

[Rallispec]

pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

 

[Jfur]

I think of the price drops within 30 days they'll adjust it, too. My advice about DELL: contact them through email support rather than phone, as they consistently LIE about your previous calls. For example, I called immediately to report problems and then another 3 times within the first month and they gave me the runaround. By the time I actually got through to someone who could "help me" they claimed I had waited too long for first contact. Don't trust them. Either get email proof of correspondence or fax/mail them a follow-up every time you call. You will probably still get stuck with shipping, if any.

 

[bmacd]

Has anyone ever returned a system back to Dell?

nope...sorry

-=bmacd=-

 

[iamme]

Originally posted by: bmacd

Has anyone ever returned a system back to Dell?

nope...sorry

-=bmacd=-

Thanks

 

[bmacd]

Originally posted by: iamme

Originally posted by: bmacd

Has anyone ever returned a system back to Dell?

nope...sorry

-=bmacd=-

Thanks

consider it a helpful bump until somebody replies.

-=bmacd=-

 

[bmacd]

Originally posted by: Rallispec
pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

nope.

-=bmacd=-

 

[iamme]

Originally posted by: bmacd

Originally posted by: Rallispec
pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

nope.

-=bmacd=-

you're really helpful today

 

[bmacd]

Originally posted by: iamme

Originally posted by: bmacd

Originally posted by: Rallispec
pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

nope.

-=bmacd=-

you're really helpful today

was that sarcasm i'm sensing????

-=bmacd=-

 

[bmacd]

ya know, it's funny b/c all men complain about how they never get a straight answer out of a woman. I'm replying with direct answers and i get third degree from you. What gives????

-=bmacd=-

 

[iamme]

All I have to say is, "It's my birthday, I can NEF if I want to, NEF if I want to!"

 

[PsychoAndy]

Alright kiddies, heres how the Dell TSP works.

You buy a machine, you like it. New promo comes up. You call customer service. They SHOULD give you the new promo if you are w/in 30 days. If they dont, casually remind them that you can return the whole setup to them and they can take a beating on reselling it as a refurb.

You buy a machine and you hate it, their tech support sucks and you've been treated better from UPS. You pay $40 to ship it back and they give you a credit on you CC w/in 30 days.

Any more questions PM me.

-PAB

 

[Rallispec]

Originally posted by: PsychoAndy
Alright kiddies, heres how the Dell TSP works.

You buy a machine, you like it. New promo comes up. You call customer service. They SHOULD give you the new promo if you are w/in 30 days. If they dont, casually remind them that you can return the whole setup to them and they can take a beating on reselling it as a refurb.

You buy a machine and you hate it, their tech support sucks and you've been treated better from UPS. You pay $40 to ship it back and they give you a credit on you CC w/in 30 days.

Any more questions PM me.

-PAB

i knew i could count on you

 

[iamme]

Ah, thanks PAB.

 

[PsychoAndy]

Originally posted by: Rallispec

Originally posted by: PsychoAndy
Alright kiddies, heres how the Dell TSP works.

You buy a machine, you like it. New promo comes up. You call customer service. They SHOULD give you the new promo if you are w/in 30 days. If they dont, casually remind them that you can return the whole setup to them and they can take a beating on reselling it as a refurb.

You buy a machine and you hate it, their tech support sucks and you've been treated better from UPS. You pay $40 to ship it back and they give you a credit on you CC w/in 30 days.

Any more questions PM me.

-PAB

i knew i could count on you

*slaps ralli's ass while wearing new pleather jumpsuit courtesy of aquaman*

You're welcome.


-PAB

 

[BlueApple]

Originally posted by: PsychoAndy
Alright kiddies, heres how the Dell TSP works.

You buy a machine, you like it. New promo comes up. You call customer service. They SHOULD give you the new promo if you are w/in 30 days. If they dont, casually remind them that you can return the whole setup to them and they can take a beating on reselling it as a refurb.

You buy a machine and you hate it, their tech support sucks and you've been treated better from UPS. You pay $40 to ship it back and they give you a credit on you CC w/in 30 days.

Any more questions PM me.

-PAB

Thanks dad.

BTW, out of all sellers, I would think Dell would be the best if you needed to do any returns. They are not only the manufacturer, they're also are the sales people and support team.

 

[bmacd]

Originally posted by: bmacd

Originally posted by: Rallispec
pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

nope.

-=bmacd=-

i now retract my statement. He appears to be online.

-=bmacd=-

 

[PsychoAndy]

Originally posted by: BlueApple

Originally posted by: PsychoAndy
Alright kiddies, heres how the Dell TSP works.

You buy a machine, you like it. New promo comes up. You call customer service. They SHOULD give you the new promo if you are w/in 30 days. If they dont, casually remind them that you can return the whole setup to them and they can take a beating on reselling it as a refurb.

You buy a machine and you hate it, their tech support sucks and you've been treated better from UPS. You pay $40 to ship it back and they give you a credit on you CC w/in 30 days.

Any more questions PM me.

-PAB

Thanks dad.

BTW, out of all sellers, I would think Dell would be the best if you needed to do any returns. They are not only the manufacturer, they're also are the sales people and support team.

DAD? WTF? How old are you?

BTW, everyone can check my other Dell thread for advice in dealing with them.

ElFenix (works in their S&P) said once that "Half their reps cant tell their head from a hole in the ground"

Its true. Trust me on this one.

-PAB

 

[bmacd]

Originally posted by: PsychoAndy

ElFenix (works in their S&P) said once that "Half their reps cant tell their head from a hole in the ground"
-PAB

that could be a serious psychological problem, not to mention a work hazard.

-=bmacd=-

 

[iamme]

Originally posted by: bmacd

Originally posted by: bmacd

Originally posted by: Rallispec
pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

nope.

-=bmacd=-

i now retract my statement. He appears to be online.

-=bmacd=-

my statement stands. you are very helpful today

 

[PsychoAndy]

Originally posted by: iamme

Originally posted by: bmacd

Originally posted by: bmacd

Originally posted by: Rallispec
pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

nope.

-=bmacd=-

i now retract my statement. He appears to be online.

-=bmacd=-

my statement stands. you are very helpful today

Has anyone given thought that maybe I'm PA who knows all this stuff by association and I'm just putting -PAB there for the hell of it?

-PA(B?)

 

[BlueApple]

Originally posted by: PsychoAndy

DAD? WTF? How old are you?

Mentally?

EDIT::

Has anyone given thought that maybe I'm PA who knows all this stuff by association and I'm just putting -PAB there for the hell of it?

-PA(B?)

God damnit!!! Don't do this to us, it's the weekend!

 

[Rallispec]

Originally posted by: PsychoAndy

Originally posted by: iamme

Originally posted by: bmacd

Originally posted by: bmacd

Originally posted by: Rallispec
pyschoandy's bro probably knows more about DELL policy than anyone else.. i wonder if he's online.

nope.

-=bmacd=-

i now retract my statement. He appears to be online.

-=bmacd=-

my statement stands. you are very helpful today

Has anyone given thought that maybe I'm PA who knows all this stuff by association and I'm just putting -PAB there for the hell of it?

-PA(B?)

not possible. PA has been shoved in a dell box by you and shipped to mexico. we'd be lucky if he's even still alive.

 

[BlueApple]

Originally posted by: Rallispec

Originally posted by: PsychoAndy

Has anyone given thought that maybe I'm PA who knows all this stuff by association and I'm just putting -PAB there for the hell of it?

-PA(B?)

not possible. PA has been shoved in a dell box by you and shipped to mexico. we'd be lucky if he's even still alive.

... And God rest is sole if he was shipped UPS.

 

[bmacd]

Originally posted by: BlueApple

Originally posted by: Rallispec

Originally posted by: PsychoAndy

Has anyone given thought that maybe I'm PA who knows all this stuff by association and I'm just putting -PAB there for the hell of it?

-PA(B?)

not possible. PA has been shoved in a dell box by you and shipped to mexico. we'd be lucky if he's even still alive.

... And God rest is sole if he was shipped UPS.

i hope they gave you a tracking number.....

-=bmacd=-