Has anyone ever gotten a replacement monitor from Dell? What do I do with my present monitor???

[Polish3d]

They are sending me a new monitor, 2005fpw becuase my current one has a slight defect in the corner, but they didnt say anything about what I should do with this current one, and I didnt think to ask. Hey, I don't mind keeping it but I doubt that's what they had in mind...

??? Anyone with experience?

 

[Eureka]

I think you were supposed to send it back...

Norm

 

[Polish3d]

Yeah but they didnt give an address or any instructions on how to do it, or a voucher for shipping ... lol... Maybe it'll come with the monitor

 

[Megatomic]

You're supposed to send the bad one back in the packaging that they sent the replacement to you in. They may have even included shipping labels and such to do so.

 

[Polish3d]

Oh ok, I'll wait until it gets here then

 

[ND40oz]

Slap the return label on the box and send it back. If they don't get it within a reasonable amount of time, you get charged for the new one.

 

[BornStar]

They'll include a prepaid shipping label with the box. You put your old 2005FPW in it and put that label on the outside. You're all set. I'm assuming that this is covered under warranty.

 

[jiffylube1024]

Check the back of your replacement 2005fpw for the word "REFURB" . Dell are cheap that way - sometimes they will replace a monitor with a new one, other times refurbs.

 

[Polish3d]

It will probably be a refurbished but IMO the main thing there is that its in perfect condition... Apparently after 21 days you can only exchange for a refurbished

 

[5150Joker]

Originally posted by: Frackal
They are sending me a new monitor, 2005fpw becuase my current one has a slight defect in the corner, but they didnt say anything about what I should do with this current one, and I didnt think to ask. Hey, I don't mind keeping it but I doubt that's what they had in mind...

??? Anyone with experience?

Keep it, it's a gift from Dell. Ok maybe not, the new one will include a return shipping label. BTW make sure it has that return shipping label else you may be in for a big headache. Dell screwed up when they sent me a replacement before and didn't include a shipping label. I then asked for the label and they instead sent a guy from UPS to pick it up. I gave him the monitor and then the next day a guy from DHL came to pick up the same monitor only the UPS guy the day before took it. Fortunately I had the tracking number from UPS but their tracking system was screwed up and it showed delivery somewhere in Florida. Took me a long time to get a refund from those ****** and it still wasn't a 100% refund.

 

[Rage187]

Should have a return mail slip, just take the box and the slip to UPS and they know what to do.

 

[Polish3d]

Originally posted by: 5150Joker

Originally posted by: Frackal
They are sending me a new monitor, 2005fpw becuase my current one has a slight defect in the corner, but they didnt say anything about what I should do with this current one, and I didnt think to ask. Hey, I don't mind keeping it but I doubt that's what they had in mind...

??? Anyone with experience?

Keep it, it's a gift from Dell. Ok maybe not, the new one will include a return shipping label. BTW make sure it has that return shipping label else you may be in for a big headache. Dell screwed up when they sent me a replacement before and didn't include a shipping label. I then asked for the label and they instead sent a guy from UPS to pick it up. I gave him the monitor and then the next day a guy from DHL came to pick up the same monitor only the UPS guy the day before took it. Fortunately I had the tracking number from UPS but their tracking system was screwed up and it showed delivery somewhere in Florida. Took me a long time to get a refund from those ****** and it still wasn't a 100% refund.

Are you saying they charged your credit card for the replacement???

 

[drifter106]

All of what was said above was true for me...I was a little concerned about the refurb thing but neverless it replaced what I had and it was a step higher (Rev 2). Monitor works great and I sent the other one back...once I got the ball rolling Dell was actually pretty good about the whole thing

 

[nitromullet]

Dell's automated systems are quite good, it's their service personel that are annoying. When I got my replacement they scheduled a UPS pick-up for the return. I simply handed the UPS guy the one I wanted to send back and that was the end of it. No hassle at all.

 

[videopho]

Originally posted by: nitromullet
Dell's automated systems are quite good, it's their service personel that are annoying. When I got my replacement they scheduled a UPS pick-up for the return. I simply handed the UPS guy the one I wanted to send back and that was the end of it. No hassle at all.

I'd second to that but adding that their personnel, at least to my knowledge, are very good too. I had a rebate check from Dell with the wrong name on it, consequently I couldn't cash the check so I called Dell's CS and they responded right away by crediting the same amount (of the rebate check) back to my credit card. Now that's what I'd call great customer service.
However when it's time to call Dell for techincal support...It's a whole different ball game.

 

[jiffylube1024]

Originally posted by: nitromullet
Dell's automated systems are quite good, it's their service personel that are annoying. When I got my replacement they scheduled a UPS pick-up for the return. I simply handed the UPS guy the one I wanted to send back and that was the end of it. No hassle at all.

The problem with Dell's system is that it takes forever to get through the queue. It's even worse for Canadian users because no matter which Canadian number you call, they forward you to the US queue, then you give the person your info and they say "wait a a minute, you want Canadian support" and you have to do it over again with someone new.

And the departments, ugh - Laptop Support, Desktop Support... Suffice to say you are on the phone awhile if you have a couple of computers to get new parts for (ie if you work for a business).

I will say that their next-day delivery policy is great and (provided you're willing to shell out the bucks for 3-year gold support) you can essentially get a replacement on any wonky parts whenever you want.

 

[TheoPetro]

1) drive the monitor to dell HQ at night
2) wrap it in towles marinated in gas
3) light
4) throw quickly through dell HQ window
5) drive away smiling