Hardware Reviews - Newegg

[Markfw]

Originally posted by: SSJGouKi
this might of explained why i'm having alot of trouble with my antec 430w. if people have the time, perhaps one of you can look at my thread? thx for your time. 🙂

What explains what ? And I don;t think there is anything wrong with your PSU.

 

[Texun]

Originally posted by: apoppin

Originally posted by: Texun

Originally posted by: apoppin
Is ANYone surprised?

NewEgg is in the business of SELLING product. From their own caution:

Customer Review
Newegg.com is not a forum for product reviews. For product reviews, we recommend sites such as www.cnet.com, www.anandtech.com, and www.tomshardware.com. Newegg.com is a private site that conducts the business of selling computer hardware and as such, any specifications and information posted by Newegg.com regarding products for sale must be factual. However, customer comments in regards to their experience with said products are the opinions of the user. The customer opinion reviews are used at the discretion of Newegg.com as a marketing device for positive and constructive ways to share the benefit of the product. It is not used as a source for negative commentary as we cannot endorse the validity of any negative comment. Therefore, the Newegg.com site is moderated to remove any unproven biased negative comments. It is not the intention of Newegg.com to mislead any customer and therefore all purchase decisions should not be solely based on the customer review.

They are VERY UPfront. 😉

This is not in question. Naturally they are in the business of selling, but to provide an option where end users can submit a review for others to read, and then selectively screen the bad from the good, negates the purpose of providing the review option as a unbiased means for the reporting of end user results.

So what do you want them to do? . . . allow people with BAD MOTIVES - perhaps a competitior - to DIS and slander a product - that would NOT be UNbiased.


REread their reasoning ands see if you can suggest a BETTER solution. 😛

It is not used as a source for negative commentary as we cannot endorse the validity of any negative comment. Therefore, the Newegg.com site is moderated to remove any unproven biased negative comments.

If it bothers you follow their OTHER advice - visit a REPUTABLE review site.
(and their forums) 😉

:roll:

You made your point and we are clearly in disagreement regarding the purpose of the review option. You have your opinion and I have mine, but if you are trying to politely tell me to butt out of AT (as a paying subscriber) for stating my opinion and observation on hardware reviews, then we can discuss that with a mod. The wink doesn't excuse the statement.

 

[Texun]

Originally posted by: Bonesdad
How can they endorse the validity of a POSITIVE comment then??? Maybe its posted by a fanboi or company employee...

Exactly. If it doesn't work both ways it cannot be unbiased, which was the point of my comment.

Thanks

 

[Twsmit]

Like people stated its on of their policies.


I think it has to do with them "selling" but also the fact that there are many fanboys and people that give poor reviews for the wrong reasons.


"This ram sucks, it wont overclock worth a damn, id rather have my old brand back"

or

"This video card is not good at all. For nearly half the price you can get nearly the same performance buying X card"


They are honest reviews, and probably helpful to an enthusiast croud, but they are not something you want to be showing to all buyers. People want to know if the card is good or bad, not whether it overclocks or if there is something cheaper and nearly as good.

In my opinion i find the reviews that show the pluses and minuses as the only truthful ones. If its all praise or all negative the person isnt being honest. Even if its a FX5200 it should be noted that it is a good card for the money. People shouldnt give it one star and flame it.

Anyways, thats why i think they do it. Bottom line its money, but alot of people dont treat their reviews like a regular product. (something that does what it is advertised to do)

 

[Pauli]

I would like to thank Texun for bringing up this topic. I was not aware of Newegg's policy and I will not rely so heavily on those reviews from now on. This doesn't lessen my opinion of Newegg in any way.

I am a bit confused, though, because I have seen quite a few what I would consider "negative" reviews on products. Maybe it just depends on who's editing the reviews on a particular day or maybe there are a couple of key negative things that they are looking for that will cause them to disallow a particular review.

 

[DAPUNISHER]

I generally ignore all the customer reviews, as there are many clueless and inept n00bs who leave evals there and no not of what they speak.

 

[ScrapSilicon]

Originally posted by: SgtZulu
The negative reviews are most likely posted by n00bs that don't know what they're doing.

The world is ending..you did not trash/slash ..you posted a clear statement w/out flame.

😀

 

[formulav8]

I have tried to post about 3 or 4 reviews on products and such at newegg. The only one that got published was the one that I had a good comment. The other 2 had medium to bad comments and didn't get published.



Jason

 

[Texun]

Originally posted by: Pauli
I was not aware of Newegg's policy and I will not rely so heavily on those reviews from now on. This doesn't lessen my opinion of Newegg in any way.

Bringing this up was my only intent. Everyone is correct to a point about Newegg and their customer reviews. They are not a review site.. they sell their butts off and do a good job at it. It's just odd that some posters will slam a manufacture to the point of defamation in their post and it gets applied. I believe that any buyer, new or old, should buy hardware based on their skill level and or reviews from reputable sources and take the reviews scores from Newegg with a grain of salt.

Thanks

 

[Bonesdad]

They ARE endorsing it if they post ONLY the positive comments. I agree they are trying to sell the product, but it is disingenuous to say "we can't endorse the validity of a negative customer review" and not post them while AT THE SAME TIME posting only positive comments. They are in fact saying "we only believe the people who have nice things to say" by assuming that someone with a negative review has a bias that has nothing to do with operation of the product.

 

[Sid59]

lol ... head over to download.com and read some of the most worst negative reviews ever.

"installed this software and i now i can't reboot"

"installed trojans"

bah .. some people are malicious.

 

[apoppin]

Originally posted by: Bonesdad
They ARE endorsing it if they post ONLY the positive comments. I agree they are trying to sell the product, but it is disingenuous to say "we can't endorse the validity of a negative customer review" and not post them while AT THE SAME TIME posting only positive comments. They are in fact saying "we only believe the people who have nice things to say" by assuming that someone with a negative review has a bias that has nothing to do with operation of the product.

disingenuous!?!

😛

:roll:

No they are VERY straightforward.

Do you need it explained again. 😛

 

[howdyduty]

The key is to post a 'constructive' review. If your bashing or emphasizing illegal information or totally negative threads, of course you will be edited. I dont think NewEgg makes any promises on reviews. Still, I would preferr to have most all reviews (non constructive or not) posted. Then again, if we seen all the crap, we may have a different opinion. Either way, NewEgg is a decent store. I do like the reviews.

 

[Sukhoi]

Does Newegg make up reviews? I have been looking at some obscure NICs, and I have been noticing that the reviews tend to come in little clumps. Two reviews in two days, and then maybe two months before two more reviews in two days. I have seen this for several of the NICs too. Also, these "clump" reviews tend to be very short and say little about the specific product.

 

[VirtualLarry]

Originally posted by: Bonesdad
They ARE endorsing it if they post ONLY the positive comments. I agree they are trying to sell the product, but it is disingenuous to say "we can't endorse the validity of a negative customer review" and not post them while AT THE SAME TIME posting only positive comments. They are in fact saying "we only believe the people who have nice things to say" by assuming that someone with a negative review has a bias that has nothing to do with operation of the product.

Isn't that just basic "Marketing 101"? Talk up the positives of a product that you are selling, and hide/gloss-over the negatives. Seems like a pretty straightforward implementation of that policy to me.

I don't think that they should call them "reviews" though, more like "customer experiences" or "customer testimonials". Using the word "review" tends to connotate an expectiation of objectiveness, which is clearly not present in this case.

Another word that I don't think that NewEgg quite understands the meaning and definition of, is "refurb", but that issue is also pretty well-known and a whole 'nother can of worms, so I won't expound on it.

I give kudos to Circuit City, for having the balls to allow users to post negative reviews as well as positive. I have to question some of them though. (Comments about WD 120GB JB HDs, bursting into flames - two seperate comments to that effect. In all of my years of computing, I've never seen such a thing personally.) An alternative POV might suggest that they are simply understaffed, to have to deal with filtering all customer "review" comments for the products that they sell. In some sense I can understand NewEgg removing comments that are just so obviously off-the-wall or non-applicable to the product in question, but it is unfortunate that they are so clearly biased, and yet try to present those filtered customer (marketing) opinions as "reviews".

 

[VirtualLarry]

Originally posted by: Sukhoi
Does Newegg make up reviews? I have been looking at some obscure NICs, and I have been noticing that the reviews tend to come in little clumps. Two reviews in two days, and then maybe two months before two more reviews in two days. I have seen this for several of the NICs too. Also, these "clump" reviews tend to be very short and say little about the specific product.

My gut feeling is, that I am sure that they do, although I don't have any direct proof of that. This is based on my opinions of current current behavior with regards to refurbs and customer "reviews". They do whatever they can to sell product, period, whether that includes stretching any reasonable definition of an english-language word to its breaking point or not.

Think about it - if you were thinking of purchasing a new and relatively unknown product, what are your instincts, having not read about this product before? Wouldn't seeing some other ostensibly "customer" reviews of that product, reassure you, that you aren't the one taking the first step, and thus feel more comfortable about purchasing the product? Most people are "sheeple"/followers, not early-adoptors/leaders. They feel more comfortable if someone else makes decisions for them or before them. Hence why NewEgg's filtered customer "reviews" are such a killer marketing tool.

 

[Texun]

At a glance, it provides the illusion that you are actually reading the good and bad. What is a bit puzzling is the fact the there are tons of "reviews" from viewers who have made libelous or slanderous claims and still had their message posted. And let's not forget the posts where people ask questions, or the best one of all.... "this is going to be a killer chip."

The purpose of my post was to inform the readers in here to take the reviews with a grain of salt, as they are not necessarily an actual representation of the product.

Yep..... it's all about marketing!

 

[jdogg707]

I too was mad about this, I wrote a nice review that shed a negative light on the MSI K8T Neo-FISR2 board, and it was never posted online. I thought it well developed and thorough, but apparently Newegg doesn't like negatives too much. Whatever works, I still buy from them.