Hard Disk S.M.A.R.T. Status says "Caution"

[ShahJahan]

My Storage (non OS) 3 TB HDD is showing a lot of activity and often my system freezes for a few minutes with Disk Activity on that HDD at 100%

Speccy shows the following screen:

I used CrystalDiskInfo 7.6.0 and it showed the following screen

----------------------------------------------------------------------------
CrystalDiskInfo 7.6.0 (C) 2008-2018 hiyohiyo
Crystal Dew World : https://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 10 Professional [10.0 Build 17134] (x64)
Date : 2018/05/30 18:13:18

-- Controller Map ----------------------------------------------------------
+ Standard Dual Channel PCI IDE Controller [ATA]
+ ATA Channel 0 (0)
- SONY DVD RW DRU-870S ATA Device
+ ATA Channel 1 (1)
- ST3000DM001-1ER166 ATA Device
+ Standard Dual Channel PCI IDE Controller [ATA]
- ATA Channel 0 (0)
+ ATA Channel 1 (1)
- ST3500418AS ATA Device
- Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
(1) ST3000DM001-1ER166 : 3000.5 GB [0/1/0, pd1] - st
(2) ST3500418AS : 500.1 GB [1/3/1, pd1] - st

----------------------------------------------------------------------------
(1) ST3000DM001-1ER166
----------------------------------------------------------------------------
Model : ST3000DM001-1ER166
Firmware : CC25
Serial Number : Z7P00F2H
Disk Size : 3000.5 GB (8.4/137.4/3000.5/3000.5)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 5860524911
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/300 | SATA/600
Power On Hours : 7061 hours
Power On Count : 3302 count
Temperature : 34 C (93 F)
Health Status : Caution
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 8080h [ON]
AAM Level : ----
Drive Letter : E: F:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 _95 _84 __6 00000E3A10E4 Read Error Rate
03 _94 _93 __0 000000000000 Spin-Up Time
04 _96 _96 _20 000000001013 Start/Stop Count
05 100 100 _10 000000000028 Reallocated Sectors Count
07 _76 _60 _30 00010289EE42 Seek Error Rate
09 _92 _92 __0 000000001B95 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C _97 _97 _20 000000000CE6 Power Cycle Count
B7 100 100 __0 000000000000 Vendor Specific
B8 100 100 _99 000000000000 End-to-End Error
BB __1 __1 __0 000000001DF0 Reported Uncorrectable Errors
BC 100 _99 __0 000400040005 Command Timeout
BD _82 _82 __0 000000000012 High Fly Writes
BE _66 _40 _45 011F23190022 Airflow Temperature
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 00000000009F Power-off Retract Count
C1 _66 _66 __0 000000010CE5 Load/Unload Cycle Count
C2 _34 _60 __0 001700000022 Temperature
C5 _77 _77 __0 000000000F50 Current Pending Sector Count
C6 _77 _77 __0 000000000F50 Uncorrectable Sector Count
C7 200 __1 __0 000000007CF4 UltraDMA CRC Error Count
F0 100 253 __0 8D34000013C6 Head Flying Hours
F1 100 253 __0 00068E8297F2 Total Host Writes
F2 100 253 __0 000A85E36125 Total Host Reads

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2020 5A37 5030 3046 3248
020: 0000 0000 0004 4343 3235 2020 2020 5354 3330 3030
030: 444D 3030 312D 3145 5231 3636 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 5110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 850E 0004 00CC 0040
080: 03F0 001F 346B 7D69 4163 3469 BC49 4163 407F 00A2
090: 00A2 8080 FFFE 0000 D0D0 0000 0000 0000 0000 0000
100: 836F 5D50 0001 0000 0000 0000 6003 0000 5000 C500
110: 66C6 3C80 0000 0000 0000 0000 0000 0000 0000 405E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 A3B0
130: 5D50 A3B0 5D50 2020 0002 0140 0100 5000 3C06 3C0A
140: 0000 003C 0000 0008 0000 0000 05FF 0280 0000 0000
150: 000A 0000 0000 0000 0000 8000 0000 0000 5800 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 1085 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 107E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0007 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 2EA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 5F 54 E4 10 3A 0E 00 00 00 03 03
010: 00 5E 5D 00 00 00 00 00 00 00 04 32 00 60 60 13
020: 10 00 00 00 00 00 05 33 00 64 64 28 00 00 00 00
030: 00 00 07 0F 00 4C 3C 42 EE 89 02 01 00 00 09 32
040: 00 5C 5C 95 1B 00 00 00 00 00 0A 13 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 61 61 E6 0C 00 00 00
060: 00 00 B7 32 00 64 64 00 00 00 00 00 00 00 B8 32
070: 00 64 64 00 00 00 00 00 00 00 BB 32 00 01 01 F0
080: 1D 00 00 00 00 00 BC 32 00 64 63 05 00 04 00 04
090: 00 00 BD 3A 00 52 52 12 00 00 00 00 00 00 BE 22
0A0: 00 42 28 22 00 19 23 1F 01 00 BF 32 00 64 64 00
0B0: 00 00 00 00 00 00 C0 32 00 64 64 9F 00 00 00 00
0C0: 00 00 C1 32 00 42 42 E5 0C 01 00 00 00 00 C2 22
0D0: 00 22 3C 22 00 00 00 17 00 00 C5 12 00 4D 4D 50
0E0: 0F 00 00 00 00 00 C6 10 00 4D 4D 50 0F 00 00 00
0F0: 00 00 C7 3E 00 C8 01 F4 7C 00 00 00 00 00 F0 00
100: 00 64 FD C6 13 00 00 34 8D 35 F1 00 00 64 FD F2
110: 97 82 8E 06 00 00 F2 00 00 64 FD 25 61 E3 85 0A
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 61 00 00 73
170: 03 00 01 00 01 FF 02 53 01 00 00 00 00 00 00 00
180: 00 00 00 00 80 00 00 00 06 06 06 06 06 06 06 06
190: 06 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 0D 00 69 76 7A B8 1E 17 00 00
1B0: 00 00 00 00 01 00 FF FF F2 97 82 8E 06 00 00 00
1C0: 25 61 E3 85 0A 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 6E 01 00 00 6A 07 00 00 01 00 00 00
1E0: 00 00 00 00 10 7E 01 00 00 00 00 00 00 00 00 01
1F0: 00 00 00 00 00 00 00 00 00 00 14 18 00 00 00 F1

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 0A 00 00 00 00 00 00 00 00
030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B7 00 00 00 00 00 00 00 00 00 00 00 B8 63
070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00
080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00
090: 00 00 BD 00 00 00 00 00 00 00 00 00 00 00 BE 2D
0A0: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
0B0: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
0C0: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0D0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0E0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0F0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 F0 00
100: 00 00 00 00 00 00 00 00 00 00 F1 00 00 00 00 00
110: 00 00 00 00 00 00 F2 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 FD

----------------------------------------------------------------------------
(2) ST3500418AS
----------------------------------------------------------------------------
Model : ST3500418AS
Firmware : CC38
Serial Number : 5VM831BV
Disk Size : 500.1 GB (8.4/137.4/500.1/500.0)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 976764911
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : ---- | SATA/300
Power On Hours : 15408 hours
Power On Count : 8015 count
Temperature : 34 C (93 F)
Health Status : Good
Features : S.M.A.R.T., AAM, 48bit LBA, NCQ
APM Level : ----
AAM Level : FE00h [ON]
Drive Letter : C: D:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 114 _99 __6 000004FD0052 Read Error Rate
03 _97 _97 __0 000000000000 Spin-Up Time
04 _85 _85 _20 000000003D13 Start/Stop Count
05 100 100 _36 000000000000 Reallocated Sectors Count
07 _87 _60 _30 000022403F3E Seek Error Rate
09 _83 _83 __0 000000003C30 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C _93 _93 _20 000000001F4F Power Cycle Count
B7 100 100 __0 000000000000 Vendor Specific
B8 _98 _98 _99 000000000002 End-to-End Error
BB 100 100 __0 000000000000 Reported Uncorrectable Errors
BC 100 _95 __0 001C001E0039 Command Timeout
BD 100 100 __0 000000000000 High Fly Writes
BE _66 _40 _45 0124231A0022 Airflow Temperature
C2 _34 _60 __0 001700000022 Temperature
C3 _43 _33 __0 000004FD0052 Hardware ECC recovered
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 0000000000A0 UltraDMA CRC Error Count
F0 100 253 __0 CE5D00008D74 Head Flying Hours
F1 100 253 __0 00000F2AECBE Total Host Writes
F2 100 253 __0 000082F648A2 Total Host Reads

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 2020 2020 3556 4D38 3331 4256
020: 0000 8000 0004 4343 3338 2020 2020 5354 3335 3030
030: 3431 3841 5320 2020 2020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 0506 0000 0048 0040
080: 01F0 0029 346B 7F01 4163 3469 BE01 4163 407F 002A
090: 002A 0000 FFFE 0000 FE00 0000 0000 0000 0000 0000
100: 3FEF 3A38 0000 0000 0000 0000 0000 0000 5000 C500
110: 218B F2A0 0000 0000 0000 0000 0000 0000 0000 401E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 6030
130: 3A38 6030 3A38 2020 0002 0140 0100 5000 3C06 3C0A
140: 0000 003C 0000 0008 0000 0000 004F 0280 0000 0000
150: 000A 0000 0000 0000 0000 0000 0000 0000 3F00 9800
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 103F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 1010 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 8FA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 72 63 52 00 FD 04 00 00 00 03 03
010: 00 61 61 00 00 00 00 00 00 00 04 32 00 55 55 13
020: 3D 00 00 00 00 00 05 33 00 64 64 00 00 00 00 00
030: 00 00 07 0F 00 57 3C 3E 3F 40 22 00 00 00 09 32
040: 00 53 53 30 3C 00 00 00 00 00 0A 13 00 64 64 00
050: 00 00 00 00 00 00 0C 32 00 5D 5D 4F 1F 00 00 00
060: 00 00 B7 32 00 64 64 00 00 00 00 00 00 00 B8 32
070: 00 62 62 02 00 00 00 00 00 00 BB 32 00 64 64 00
080: 00 00 00 00 00 00 BC 32 00 64 5F 39 00 1E 00 1C
090: 00 00 BD 3A 00 64 64 00 00 00 00 00 00 00 BE 22
0A0: 00 42 28 22 00 1A 23 24 01 00 C2 22 00 22 3C 22
0B0: 00 00 00 17 00 00 C3 1A 00 2B 21 52 00 FD 04 00
0C0: 00 00 C5 12 00 64 64 00 00 00 00 00 00 00 C6 10
0D0: 00 64 64 00 00 00 00 00 00 00 C7 3E 00 C8 C8 A0
0E0: 00 00 00 00 00 00 F0 00 00 64 FD 74 8D 00 00 5D
0F0: CE 05 F1 00 00 64 FD BE EC 2A 0F 00 00 00 F2 00
100: 00 64 FD A2 48 F6 82 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 61 02 00 7B
170: 03 00 01 00 01 5A 02 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 06 03 03 03 03 03 03 03
190: 03 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 BA 7F B1 DD 75 32 00 00
1B0: 00 00 00 00 01 00 5C 16 BE EC 2A 0F A4 00 00 00
1C0: A2 48 F6 82 5E 29 00 00 00 00 00 00 6A 1D D0 00
1D0: 00 00 00 18 00 00 00 00 2C 0C 00 00 25 00 03 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 12
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F8

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 24 00 00 00 00 00 00 00 00
030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B7 00 00 00 00 00 00 00 00 00 00 00 B8 63
070: 00 00 00 00 00 00 00 00 00 00 BB 00 00 00 00 00
080: 00 00 00 00 00 00 BC 00 00 00 00 00 00 00 00 00
090: 00 00 BD 00 00 00 00 00 00 00 00 00 00 00 BE 2D
0A0: 00 00 00 00 00 00 00 00 00 00 C2 00 00 00 00 00
0B0: 00 00 00 00 00 00 C3 00 00 00 00 00 00 00 00 00
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0E0: 00 00 00 00 00 00 F0 00 00 00 00 00 00 00 00 00
0F0: 00 00 F1 00 00 00 00 00 00 00 00 00 00 00 F2 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 60


What should I do?!

 

[PliotronX]

That sector count for only 7k hours is pretty gnarly. I am pretty sure that model of drive earned a class action lawsuit but if you wish to roll the dice, you are going to have to backup the data (if you can), long format the drive (which will take roughly two days) and put the data back on. I would replace it with something else though..

 

[Billy Tallis]

Properly written software would display a warning based solely on that drive's model number. They are the least reliable hard drives from the past decade or more. It might remain somewhat usable for another year, but you can't trust it.

(For the cover photo from my recent Optane Memory review, I opened up one of the several dead ST3000DM001 drives I had laying around.)

 

[dave_the_nerd]

Time to replace your HDD.

 

[Insert_Nickname]

Get your important data off ASAP, then replace the drive. You can then copy everything else at leisure.

That particular model is known for very poor reliability.

They are the least reliable hard drives from the past decade or more.

Yeah, they're up there with the IBM 75GXP Deathstars...

 

[ShahJahan]

Thank you everyone for your replies. I've backed up the important data and I hope the drive will last as long as it can.

 

[BonzaiDuck]

Just browsing the thread, and blinked at the "Seagate ST3000DM001 . . " identification. I would only guess that this is an earlier model of the Barracuda? Mine is an ST3000DM008.

I had posted recently in another thread concerning a "refurbed" Hitachi 7K3000. Of four such drives, mine developed a single error that generated a CrystalDiskInfo warning. The background of suspicion about this included an earlier version of my PrimoCache software which had generated errors on a 2TB Seagate of another system every couple weeks that required CHKDSK repair. But testing for that error with diagnostics did not turn up indications of a damaged HDD. Replacing the software with the newest version caused such errors to disappear.

Even so, I removed the Hitachi 7K3000, deleted the partition and initiated the long format. It then failed to show any error. I replaced it with the ST3000DM008, vowing to keep an eye on the Hitachi and put it aside as a backup disk.

You could try that, but I would be even more suspicious about your ST3000DM001.

 

[Brahmzy]

Buy HGST 4 or 8TB next time. In fact buy it now.