haha, Customer Service at it's finest at Honda

Al Neri

Diamond Member
Jan 12, 2002
5,680
1
76
Back in August, I was parked by my cousins and when I got to the car someone had ripped my left wiper off... a lot of kids lived in the neighborhood so basically I would never find out who did it, so the next day I called up Honda and they said they had the arm in stock and could replace it. I get there and they start saying that they may not have it in stock, I talk to a manager, he tells me he will do me a favor that it was supposed to be for someone else and that he will do me the favor and give me it, he installs it himself. $100.00 for the wiper, fine, it's settled. I leave, it is working fine, after a week or so it starts to make a funny noise, like almost scratching, but I figure that its just settling.

(note I rarely drive this car, I take a ferry to work, and it hadn't really rained on the days that I had driven)


I take it to get an oil change 3 weeks ago and the guy at the gas station tells me that I do not have the proper wiper on my car. I call up Honda and the guy who installed it, we'll call him Jimmy, was on vacation so I call him today finally (after his 3 week vacation) and he gets on the phone extremely aggressiveley and it went like this: (note that I was not being a wiseguy I was being EXTREMELY polite to this guy)

Him: "you knew you had the wrong part, we discussed that we will order the part and you can come in and swap it"
Me: "Sir that's not the case, I did not know that, wouldn't we have ordered the part then and there?"
Him: "Don't Sir me...you knew you had the wrong part, there's nothing more to it"
Me: "Ok, that was not the case."
Him: "You knew you had the wrong part."
Me: "Please, lets not go back and forth, it is my word against yours"
Him: "You can come in, and I can order the part and you'll have to pay for it"
Me: "You put the wrong part on, it's not my fault"
Him: "You knew you had the wrong part."
Me: "No, I didn't"
Him: "You knew you had the wrong part, I'm sick of doing favors, I do this favor and look what happens, now from now on I do no favors."

at this point I knew this was going nowhere fast and he was just being a d1ck, so I ask him for his last name, he says "Demichaelangelionio" (some really long italian last name)

I ask him if he could please spell it for me, he says "look it up in the dictionary"

at this point i'm kinda pissed but I just say last names are not in the dictionary can you please spell it for me. and he says no and says goodbye and hangs up.

I called his manager who is getting back to me, what else can I do?

UPDATE Cue the Unsolved Mysteries Music: UPDATE

The guys manager called up apologizing and said that the part will be in and ready to be installed (for free of course) on Wednesday. That's alls I wanted :)

I win :)
 

zoiks

Lifer
Jan 13, 2000
11,787
3
81
You should have the receipt for the wiper. Go to the dealership and show them the receipt and tell them they sold you the wrong part.
If they object call the manager. If nothing works, go sell the Honda and buy an Infiniti.
 

DaiShan

Diamond Member
Jul 5, 2001
9,617
1
0
This isn't difficult, keep complaining to someone higher up until you get what you want. Personally I would drive down there and get Honda corporate on the phone then hand their CSR over to the manager at the dealer to lean on them a little.
 

slsmnaz

Diamond Member
Mar 13, 2005
4,018
0
0
Originally posted by: Leros
Drive your car into the dealership.

I agree. Drive it through the front door and directly into his office. Should shake him up a bit.
 

lokiju

Lifer
May 29, 2003
18,536
5
0
I think you should still stab him in the face with a soldering iron.

Seems fair considering the shyte he gave you.
 

Amused

Elite Member
Apr 14, 2001
55,851
13,961
146
I hate to say this, but the installer sounds like a typical New Yorker.

:p
 

SoftwareEng

Senior member
Apr 24, 2005
553
4
81
OP,

just call the cops next time and say "manager <name> installed a stolen lemon part in my <car model> and is now after my wife and kids with an automatic weapon".
 

Al Neri

Diamond Member
Jan 12, 2002
5,680
1
76
Originally posted by: Amused
I hate to say this, but the installer sounds like a typical New Yorker.

:p

There's a reason that stereotypes exist!

He's a typical staten islander, with the typical moronic sounding brooklyn accent (that I have of course:p)

 

TripleAAA

Golden Member
Jul 7, 2002
1,412
0
0
I had a completely opposite customer service situation at a Honda dealership a few weeks ago. My transmission went out on my Accord which I had purchased from somebody else a few months ago. They said that even though it was no longer under warranty that they would replace it through the "Honda Goodwill Program". So I basically got a free transmission which is a very costly repair.

The car wasn't even bought from them and I had no prior history with the dealership, so I was amazed that they went above and beyond to get the situation taken care of. They even covered the tow truck service to get my car over to the dealership.
 

franksta

Golden Member
Jun 6, 2001
1,967
6
81
Originally posted by: Don Rodriguez

He's a typical staten islander, with the typical moronic sounding brooklyn accent (that I have of course:p)

So the conversation in your orginal post went nothing like that! I have to re-read it with the proper accents now. :p
 

V00DOO

Diamond Member
Dec 2, 2000
3,817
2
81
Call or write a complaint letter to Honda of North America. They take that customer service very seriously.