h.265 video encoding/decoding support terminated by Dell and HP on certain products without public notice

Steltek

Diamond Member
Mar 29, 2001
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Just an FYI for troubleshooting purposes.

https://www.techspot.com/news/110343-dell-hp-turned-off-hevc-decoding-recent-laptops.html

Specifically,

"Complaints have come from users of models including the Dell Pro 16 Plus, Dell Pro 14, Latitude 7350, HP ProBook 460 G11, ProBook 465 G11, EliteBook 665 G11, and other similar business laptops. The affected devices generally feature Intel Core Ultra 100V and 200V CPUs.

For some , video playback works only in certain web browsers or in VLC Media Player, while others reported disrupted functionality across all applications. The HEVC test site, which streams a variety of content in the format, can help users determine whether their system is impacted.

Many users spent weeks troubleshooting the issue because Dell and HP disabled HEVC support on the affected integrated graphics chips without any public announcement. Instead, notices about the updates were buried in laptop spec sheets and support pages.
"

So, if you suddenly find yourself having to troubleshoot video encoding/decoding and playback problems, it may not be a hardware issue but rather Dell and HP pinching pennies at your expense by limiting features after the sale.