Guy from Amazon messed up my sister's order..

Koenigsegg

Banned
Jun 29, 2005
2,267
1
0
She put in an order for a Sony CDX-7710, but ended up receiving a lower end model Sony CDX-R30M.

If you do a search on Amazon for a CDX-R30M the CDX-7710 model comes up (but they're completely different models). Any ideas why this is the case? Any tips on how to handle this? She just e-mailed the seller and Amazon about it..
 

xboxlive

Banned
Aug 17, 2005
331
0
0
Originally posted by: Pepsi90919
Originally posted by: xboxlive
so a search for a CDX-R30M was done and she got a CDX-R30M

whats the problem?

you fail at reading comprehension.


Do i? She received something that comes up when you search for the other,
self explanatory.
 

Koenigsegg

Banned
Jun 29, 2005
2,267
1
0
The problem is, she wanted a CDX-7710 , put in an order for a CDX-7710, but got a CDX-R30M instead. They're different models.

Is it that complicated?
 

Halin

Member
Jan 19, 2005
126
0
0
Originally posted by: Koenigsegg
She put in an order for a Sony CDX-7710, but ended up receiving a lower end model Sony CDX-R30M.

If you do a search on Amazon for a CDX-R30M the CDX-7710 model comes up (but they're completely different models). Any ideas why this is the case? Any tips on how to handle this? She just e-mailed the seller and Amazon about it..

 

conehead433

Diamond Member
Dec 4, 2002
5,569
901
126
Just let Amazon know about the mistake. One hundred percent chance they'll correct it. From my experience on of the most reputable online vendors period. YMMV
 

chuckywang

Lifer
Jan 12, 2004
20,133
1
0
Originally posted by: xboxlive
Originally posted by: Pepsi90919
Originally posted by: xboxlive
so a search for a CDX-R30M was done and she got a CDX-R30M

whats the problem?

you fail at reading comprehension.


Do i? She received something that comes up when you search for the other,
self explanatory.

And yet you still ask what the problem is.
 

xboxlive

Banned
Aug 17, 2005
331
0
0
yall must not see it

she got the other

but when search for the other, the original comes up.

HELLO.
 

amdhunter

Lifer
May 19, 2003
23,332
249
106
Originally posted by: conehead433
Just let Amazon know about the mistake. One hundred percent chance they'll correct it. From my experience on of the most reputable online vendors period. YMMV

 

alien42

Lifer
Nov 28, 2004
12,772
3,166
136
Originally posted by: xboxlive
yall must not see it

she got the other

but when search for the other, the original comes up.

HELLO.

you sir must be the pinball wizard the who sang about
 

Leros

Lifer
Jul 11, 2004
21,867
7
81
Did she get a better model? If so, keep it.

Is it worse? If so, call and demand correct product, stat.
 

Baked

Lifer
Dec 28, 2004
36,052
17
81
For something over $20, I'd never buy it through amazon market place. If amazon doesn't have it in stock, I buy it from some other store directly. Buying through market place is asking for trouble.
 

chuckywang

Lifer
Jan 12, 2004
20,133
1
0
Originally posted by: Baked
For something over $20, I'd never buy it through amazon market place. If amazon doesn't have it in stock, I buy it from some other store directly. Buying through market place is asking for trouble.

I never once had a problem with amazon marketplace for textbooks.
 

Eeezee

Diamond Member
Jul 23, 2005
9,922
0
76
Okay, let me break it down for you

His sister ordered a particular model and the wrong model was sent. The fact that the right model comes up when you search for the lesser model is irrelevant to the fact that she did order something different.

If you got the wrong model, contact Amazon and make sure you have a bill that clearly shows which model you were supposed to get. If you get charged for the wrong model, then you might be screwed. Could your sister have possibly ordered the wrong one?
 

Baked

Lifer
Dec 28, 2004
36,052
17
81
Originally posted by: chuckywang
Originally posted by: Baked
For something over $20, I'd never buy it through amazon market place. If amazon doesn't have it in stock, I buy it from some other store directly. Buying through market place is asking for trouble.

I never once had a problem with amazon marketplace for textbooks.

Maybe I should change $20 to electronic goods. I have no problem buying books through market place either.
 

Cattlegod

Diamond Member
May 22, 2001
8,687
1
0
Originally posted by: xboxlive
yall must not see it

she got the other

but when search for the other, the original comes up.

HELLO.



Let me guess, you work for Amazon :)
 

Argo

Lifer
Apr 8, 2000
10,045
0
0
1) Contact amazon and tell them about the mistake
2) Amazon either reimberses you or sends you the correct product
3) You send the wrong product back
4) ...
5) Post pictures of the said sister and everybody profits.


And yes, I do work for amazon.
 

labgeek

Platinum Member
Jan 20, 2002
2,163
0
0
Contact Amazon. Even through Marketplace she's covered:

When is a buyer covered under the Amazon.com A-to-z Guarantee?

The buyer provided payment to the seller through Amazon Payments, but the seller failed to deliver the item.
The buyer received the item, but the item was materially different than as depicted in the seller's description.

When is a product "materially different" than what the seller advertised?

If a seller has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different" and that seller should be willing to offer a refund or exchange. If the seller does not offer a refund or exchange, your purchase is eligible for our A-to-z Guarantee.

Items are considered "materially different" in these circumstances:

Wrong version or edition
Item condition or details not as described
Wrong item
Missing parts or components
Defective item
Damaged item


BTW, the problem is right there on the page:
While the title says:
Sony CDX-F7710 CD Receiver with CD/CD-R/CD-RW/MP3"
near the bottom it says:
Item model number: cdx-r30m

Which explains why it comes up when you search for the cdx-r30m

 

Alkesh

Golden Member
Jul 21, 2005
1,391
1
0
Originally posted by: xboxlive
yall must not see it

she got the other

but when search for the other, the original comes up.

HELLO.


WTF are you retarded?
 

ruffilb

Diamond Member
Feb 6, 2005
5,096
1
0
Originally posted by: amdhunter
Originally posted by: conehead433
Just let Amazon know about the mistake. One hundred percent chance they'll correct it. From my experience on of the most reputable online vendors period. YMMV