grr..i really hate tech support

[pontifex]

i've been having issues with my dsl connection lately. so i use the online chat thinger. well they can't see anything wrong. tells me to call them while the problem is happening.
ok, problems starts again at 9:00 PM EST tonight. Call and sit on hold for 26 minutes before i finally said fvck this and hung up.

how the hell ar they gonna help me when they can't even answer the phone in a timely manner? isn't there some kind of law that says that you should be helped in a timely manner? should we be forced to listen to crappy elevator music for 30 minutes while m ear is growing around my phone?

 

[hjo3]

Boy you complain a lot.

 

[mzkhadir]

what type of problems are you having ?

 

[pontifex]

Originally posted by: hjo3
Boy you complain a lot.

and how is that different from anyone else in this forum, exactly?
i have a lot to complain about

 

[pontifex]

Originally posted by: mzkhadir
what type of problems are you having ?

for instance, i'll beviewing a web page like ATOT. I go to a thread with a link and try to click a link. IE won't go anywhere. try to open a new IE window and it won't connect to any website.

does it with firefox too, so its not an IE problem.

sometimes opening several instances of IE in a row will kickstart it and it will start working again. sometimes i have to boot the pc, sometimes booting the modem works.

 

[mzkhadir]

what type of pings are you getting ?
do a continous ping and write it to notepad and send it to tech support ?
do a trace route and write it to notepad ?

post your results.

 

[DaiShan]

Is the modem connected directly to your computer or through a router?

 

[pontifex]

Originally posted by: mzkhadir
what type of pings are you getting ?
do a continous ping and write it to notepad and send it to tech support ?
do a trace route and write it to notepad ?

post your results.

well, this problems only happens a few times a day. only happened once today. didn't happen yesterday.
its totally random too. hm...just happened now...

tracert www.anandtech.com

Tracing route to www.anandtech.com [66.117.33.58]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 39 ms 40 ms 575 ms oh-71-0-192-1.dyn.sprint-hsd.net
3 54 ms 54 ms 343 ms crohmnfd01
4 63 ms 64 ms 63 ms sl-gw31-chi-4-1.sprintlink.net [160.81.42.5]
5 63 ms 64 ms 63 ms sl-bb21-chi-4-0.sprintlink.net [144.232.26.29]
6 85 ms 85 ms 85 ms sl-bb22-nyc-15-0.sprintlink.net [144.232.9.148]

7 83 ms 84 ms 85 ms sl-bb20-nyc-14-0.sprintlink.net [144.232.7.105]

8 84 ms 85 ms 85 ms sl-bb23-nyc-8-0.sprintlink.net [144.232.7.14]
9 86 ms 87 ms 86 ms sl-gw29-nyc-1-0.sprintlink.net [144.232.13.18]
10 86 ms 85 ms 86 ms sl-tisca1-2-0.sprintlink.net [160.81.43.102]
11 87 ms 87 ms 88 ms so-1-0-0.was10.ip.tiscali.net [213.200.81.89]
12 89 ms 87 ms 232 ms carpathia-gw2.ip.tiscali.net [213.200.66.102]
13 86 ms 88 ms 86 ms ge49.r1.vadc1.eicomm.net [66.117.35.18]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

ping to anandtech didn't go through. opened IE a few times and it started working...

 

[pontifex]

Originally posted by: DaiShan
Is the modem connected directly to your computer or through a router?

directly to the modem

 

[mzkhadir]

Originally posted by: pontifex

Originally posted by: mzkhadir
what type of pings are you getting ?
do a continous ping and write it to notepad and send it to tech support ?
do a trace route and write it to notepad ?

post your results.

well, this problems only happens a few times a day. only happened once today. didn't happen yesterday.
its totally random too. hm...just happened now...

tracert www.anandtech.com

Tracing route to www.anandtech.com [66.117.33.58]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 39 ms 40 ms 575 ms oh-71-0-192-1.dyn.sprint-hsd.net
3 54 ms 54 ms 343 ms crohmnfd01
4 63 ms 64 ms 63 ms sl-gw31-chi-4-1.sprintlink.net [160.81.42.5]
5 63 ms 64 ms 63 ms sl-bb21-chi-4-0.sprintlink.net [144.232.26.29]
6 85 ms 85 ms 85 ms sl-bb22-nyc-15-0.sprintlink.net [144.232.9.148]

7 83 ms 84 ms 85 ms sl-bb20-nyc-14-0.sprintlink.net [144.232.7.105]

8 84 ms 85 ms 85 ms sl-bb23-nyc-8-0.sprintlink.net [144.232.7.14]
9 86 ms 87 ms 86 ms sl-gw29-nyc-1-0.sprintlink.net [144.232.13.18]
10 86 ms 85 ms 86 ms sl-tisca1-2-0.sprintlink.net [160.81.43.102]
11 87 ms 87 ms 88 ms so-1-0-0.was10.ip.tiscali.net [213.200.81.89]
12 89 ms 87 ms 232 ms carpathia-gw2.ip.tiscali.net [213.200.66.102]
13 86 ms 88 ms 86 ms ge49.r1.vadc1.eicomm.net [66.117.35.18]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

ping to anandtech didn't go through. opened IE a few times and it started working...

This is what I get:

Tracing route to www.anandtech.com [66.117.33.58]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 15 ms 15 ms * 172.31.17.38
4 15 ms 10 ms * sl-gw32-chi-2-0.sprintlink.net [160.81.194.217]

5 10 ms 10 ms * sl-bb23-chi-4-3.sprintlink.net [144.232.26.13]
6 10 ms 11 ms * sl-bb24-chi-15-0.sprintlink.net [144.232.26.101]

7 42 ms 38 ms * sl-bb25-nyc-5-0.sprintlink.net [144.232.9.157]
8 36 ms 39 ms * sl-bb24-nyc-10-0.sprintlink.net [144.232.13.181]

9 34 ms 38 ms * sl-gw29-nyc-0-0.sprintlink.net [144.232.13.16]
10 31 ms 33 ms * sl-tisca1-2-0.sprintlink.net [160.81.43.102]
11 44 ms 35 ms * so-1-0-0.was10.ip.tiscali.net [213.200.81.89]
12 37 ms 35 ms * carpathia-gw2.ip.tiscali.net [213.200.66.102]
13 3181 ms 2541 ms 3524 ms ge49.r1.vadc1.eicomm.net [66.117.35.18]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19

 

[Splork]

I had a wierd problem once, very similar. You might need a new modem. Who's your provider? What modem do you have?

-sp

 

[pontifex]

Originally posted by: mzkhadir

Originally posted by: pontifex

Originally posted by: mzkhadir
what type of pings are you getting ?
do a continous ping and write it to notepad and send it to tech support ?
do a trace route and write it to notepad ?

post your results.

well, this problems only happens a few times a day. only happened once today. didn't happen yesterday.
its totally random too. hm...just happened now...

tracert www.anandtech.com

Tracing route to www.anandtech.com [66.117.33.58]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 39 ms 40 ms 575 ms oh-71-0-192-1.dyn.sprint-hsd.net
3 54 ms 54 ms 343 ms crohmnfd01
4 63 ms 64 ms 63 ms sl-gw31-chi-4-1.sprintlink.net [160.81.42.5]
5 63 ms 64 ms 63 ms sl-bb21-chi-4-0.sprintlink.net [144.232.26.29]
6 85 ms 85 ms 85 ms sl-bb22-nyc-15-0.sprintlink.net [144.232.9.148]

7 83 ms 84 ms 85 ms sl-bb20-nyc-14-0.sprintlink.net [144.232.7.105]

8 84 ms 85 ms 85 ms sl-bb23-nyc-8-0.sprintlink.net [144.232.7.14]
9 86 ms 87 ms 86 ms sl-gw29-nyc-1-0.sprintlink.net [144.232.13.18]
10 86 ms 85 ms 86 ms sl-tisca1-2-0.sprintlink.net [160.81.43.102]
11 87 ms 87 ms 88 ms so-1-0-0.was10.ip.tiscali.net [213.200.81.89]
12 89 ms 87 ms 232 ms carpathia-gw2.ip.tiscali.net [213.200.66.102]
13 86 ms 88 ms 86 ms ge49.r1.vadc1.eicomm.net [66.117.35.18]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

ping to anandtech didn't go through. opened IE a few times and it started working...

This is what I get:

Tracing route to www.anandtech.com [66.117.33.58]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 15 ms 15 ms * 172.31.17.38
4 15 ms 10 ms * sl-gw32-chi-2-0.sprintlink.net [160.81.194.217]

5 10 ms 10 ms * sl-bb23-chi-4-3.sprintlink.net [144.232.26.13]
6 10 ms 11 ms * sl-bb24-chi-15-0.sprintlink.net [144.232.26.101]

7 42 ms 38 ms * sl-bb25-nyc-5-0.sprintlink.net [144.232.9.157]
8 36 ms 39 ms * sl-bb24-nyc-10-0.sprintlink.net [144.232.13.181]

9 34 ms 38 ms * sl-gw29-nyc-0-0.sprintlink.net [144.232.13.16]
10 31 ms 33 ms * sl-tisca1-2-0.sprintlink.net [160.81.43.102]
11 44 ms 35 ms * so-1-0-0.was10.ip.tiscali.net [213.200.81.89]
12 37 ms 35 ms * carpathia-gw2.ip.tiscali.net [213.200.66.102]
13 3181 ms 2541 ms 3524 ms ge49.r1.vadc1.eicomm.net [66.117.35.18]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19

so that means that ge49.r1.vadc1.eicomm.net [66.117.35.18] is having problems?

 

[DaiShan]

Yeah, thats def their problem, call up billing first thing tomorrow tell them that your not satisfied and tech support won't help you. Tell them that you will switch to cable if they don't resolve the problem. You should have an answer the same day

 

[pontifex]

Originally posted by: Splork
I had a wierd problem once, very similar. You might need a new modem. Who's your provider? What modem do you have?

-sp

thats what i was thinking. its sprint dsl with a sprint 645 series modem. its about 3 years old now.

 

[mzkhadir]

Originally posted by: pontifex

Originally posted by: mzkhadir

Originally posted by: pontifex

Originally posted by: mzkhadir
what type of pings are you getting ?
do a continous ping and write it to notepad and send it to tech support ?
do a trace route and write it to notepad ?

post your results.

well, this problems only happens a few times a day. only happened once today. didn't happen yesterday.
its totally random too. hm...just happened now...

tracert www.anandtech.com

Tracing route to www.anandtech.com [66.117.33.58]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 39 ms 40 ms 575 ms oh-71-0-192-1.dyn.sprint-hsd.net
3 54 ms 54 ms 343 ms crohmnfd01
4 63 ms 64 ms 63 ms sl-gw31-chi-4-1.sprintlink.net [160.81.42.5]
5 63 ms 64 ms 63 ms sl-bb21-chi-4-0.sprintlink.net [144.232.26.29]
6 85 ms 85 ms 85 ms sl-bb22-nyc-15-0.sprintlink.net [144.232.9.148]

7 83 ms 84 ms 85 ms sl-bb20-nyc-14-0.sprintlink.net [144.232.7.105]

8 84 ms 85 ms 85 ms sl-bb23-nyc-8-0.sprintlink.net [144.232.7.14]
9 86 ms 87 ms 86 ms sl-gw29-nyc-1-0.sprintlink.net [144.232.13.18]
10 86 ms 85 ms 86 ms sl-tisca1-2-0.sprintlink.net [160.81.43.102]
11 87 ms 87 ms 88 ms so-1-0-0.was10.ip.tiscali.net [213.200.81.89]
12 89 ms 87 ms 232 ms carpathia-gw2.ip.tiscali.net [213.200.66.102]
13 86 ms 88 ms 86 ms ge49.r1.vadc1.eicomm.net [66.117.35.18]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

ping to anandtech didn't go through. opened IE a few times and it started working...

This is what I get:

Tracing route to www.anandtech.com [66.117.33.58]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 15 ms 15 ms * 172.31.17.38
4 15 ms 10 ms * sl-gw32-chi-2-0.sprintlink.net [160.81.194.217]

5 10 ms 10 ms * sl-bb23-chi-4-3.sprintlink.net [144.232.26.13]
6 10 ms 11 ms * sl-bb24-chi-15-0.sprintlink.net [144.232.26.101]

7 42 ms 38 ms * sl-bb25-nyc-5-0.sprintlink.net [144.232.9.157]
8 36 ms 39 ms * sl-bb24-nyc-10-0.sprintlink.net [144.232.13.181]

9 34 ms 38 ms * sl-gw29-nyc-0-0.sprintlink.net [144.232.13.16]
10 31 ms 33 ms * sl-tisca1-2-0.sprintlink.net [160.81.43.102]
11 44 ms 35 ms * so-1-0-0.was10.ip.tiscali.net [213.200.81.89]
12 37 ms 35 ms * carpathia-gw2.ip.tiscali.net [213.200.66.102]
13 3181 ms 2541 ms 3524 ms ge49.r1.vadc1.eicomm.net [66.117.35.18]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19

so that means that ge49.r1.vadc1.eicomm.net [66.117.35.18] is having problems?

it could be. let me try a different program and post the results

 

[pontifex]

Originally posted by: DaiShan
Yeah, thats def their problem, call up billing first thing tomorrow tell them that your not satisfied and tech support won't help you. Tell them that you will switch to cable if they don't resolve the problem. You should have an answer the same day

i'll be honest and say i'm not used to tracert so this may be a stupid question.

do you have sprint dsl also? how is your tracert info the same as mine (almost) if you don't?

 

[DaiShan]

Originally posted by: pontifex

Originally posted by: DaiShan
Yeah, thats def their problem, call up billing first thing tomorrow tell them that your not satisfied and tech support won't help you. Tell them that you will switch to cable if they don't resolve the problem. You should have an answer the same day

i'll be honest and say i'm not used to tracert so this may be a stupid question.

do you have sprint dsl also? how is your tracert info the same as mine (almost) if you don't?

Not sure what you are asking...Traceroute simply displays the network hops that your computer goes through to get to a given host. Think of it as listing each of the roads you have to take to get to the mall at the next town over.

 

[pontifex]

Originally posted by: DaiShan

Originally posted by: pontifex

Originally posted by: DaiShan
Yeah, thats def their problem, call up billing first thing tomorrow tell them that your not satisfied and tech support won't help you. Tell them that you will switch to cable if they don't resolve the problem. You should have an answer the same day

i'll be honest and say i'm not used to tracert so this may be a stupid question.

do you have sprint dsl also? how is your tracert info the same as mine (almost) if you don't?

Not sure what you are asking...Traceroute simply displays the network hops that your computer goes through to get to a given host. Think of it as listing each of the roads you have to take to get to the mall at the next town over.

right, i understand that, but you posted your results when you ran tracert, correct? your hops are going to the same places as mine. unless you had a sprint connection, wouldn't yours show up as say comcast instead of sprintlink? told you i was dumb when it came to tracert.

just tried tracert to microsoft.com and it timed out after so many hops again, but with at a different server.

 

[DaiShan]

Originally posted by: pontifex

Originally posted by: DaiShan

Originally posted by: pontifex

Originally posted by: DaiShan
Yeah, thats def their problem, call up billing first thing tomorrow tell them that your not satisfied and tech support won't help you. Tell them that you will switch to cable if they don't resolve the problem. You should have an answer the same day

i'll be honest and say i'm not used to tracert so this may be a stupid question.

do you have sprint dsl also? how is your tracert info the same as mine (almost) if you don't?

Not sure what you are asking...Traceroute simply displays the network hops that your computer goes through to get to a given host. Think of it as listing each of the roads you have to take to get to the mall at the next town over.

right, i understand that, but you posted your results when you ran tracert, correct? your hops are going to the same places as mine.

just tried tracert to microsoft.com and it timed out after so many hops again, but with at a different server.

Heh, I didn't post any trace route results.

 

[mzkhadir]

from a different website, I am getting that anandtech blocks udp packets.

 

[pontifex]

Originally posted by: DaiShan

Originally posted by: pontifex

Originally posted by: DaiShan

Originally posted by: pontifex

Originally posted by: DaiShan
Yeah, thats def their problem, call up billing first thing tomorrow tell them that your not satisfied and tech support won't help you. Tell them that you will switch to cable if they don't resolve the problem. You should have an answer the same day

i'll be honest and say i'm not used to tracert so this may be a stupid question.

do you have sprint dsl also? how is your tracert info the same as mine (almost) if you don't?

Not sure what you are asking...Traceroute simply displays the network hops that your computer goes through to get to a given host. Think of it as listing each of the roads you have to take to get to the mall at the next town over.

right, i understand that, but you posted your results when you ran tracert, correct? your hops are going to the same places as mine.

just tried tracert to microsoft.com and it timed out after so many hops again, but with at a different server.

Heh, I didn't post any trace route results.

oh sorry, you didn't, it was someone else.


what is this:
3 54 ms 54 ms 343 ms crohmnfd01

that one really bugs me. the ip address changes for that also.

 

[mzkhadir]

TraceRoute to 66.117.33.58 [www.anandtech.com]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1.net
2 0 0 0 66.98.241.13 gphou-66-98-241-13.ev1.net
3 0 0 0 66.98.240.3 gphou-66-98-240-3.ev1.net
4 1 1 1 64.245.101.57 -
5 1 1 1 71.5.180.201 p3-0-0.mar1.houston4-tx.us.xo.net
6 7 7 7 65.106.4.201 p4-1-0.rar1.dallas-tx.us.xo.net
7 7 7 7 65.106.4.182 p0-0.ir1.dallas2-tx.us.xo.net
8 85 6 6 206.111.5.10 206.111.5.10.ptr.us.xo.net
9 34 34 90 67.17.64.69 so7-2-0-2488m.ar1.dca3.gblx.net
10 36 37 37 146.82.35.226 -
11 38 37 37 66.117.35.18 ge49.r1.vadc1.eicomm.net
12 Timed out Timed out Timed out

from the internet @ network-tools.com

TraceRoute to 207.46.198.30 [www.microsoft.com]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1.net
2 0 0 1 66.98.241.13 gphou-66-98-241-13.ev1.net
3 1 1 1 129.250.11.137 ge-1-2-0.r02.hstntx01.us.bb.verio.net
4 1 1 1 129.250.3.46 p16-7-0-0.r00.hstntx01.us.bb.verio.net
5 47 47 46 129.250.2.19 p16-2-3-1.r21.asbnva01.us.bb.verio.net
6 46 Timed out 46 129.250.2.63 p16-4-0-0.r02.asbnva01.us.bb.verio.net
7 130 44 46 129.250.9.14 -
8 46 44 46 207.46.47.65 -
9 103 92 92 207.46.34.53 pos3-1.tuk-76cb-1a.ntwk.msn.net
10 104 92 104 207.46.36.214 pos1-0.wst-12ix-1b.ntwk.msn.net
11 103 93 103 207.46.155.13 pos1-0.tke-12ix-2b.ntwk.msn.net
12 91 93 102 207.46.224.217 po13.tuk-65ns-mcs-1b.ntwk.msn.net
13 Timed out Timed out Timed out -
14 Timed out Timed out Timed out -
15 Timed out Timed out Timed out

 

[pontifex]

Originally posted by: mzkhadir
TraceRoute to 66.117.33.58 [www.anandtech.com]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1.net
2 0 0 0 66.98.241.13 gphou-66-98-241-13.ev1.net
3 0 0 0 66.98.240.3 gphou-66-98-240-3.ev1.net
4 1 1 1 64.245.101.57 -
5 1 1 1 71.5.180.201 p3-0-0.mar1.houston4-tx.us.xo.net
6 7 7 7 65.106.4.201 p4-1-0.rar1.dallas-tx.us.xo.net
7 7 7 7 65.106.4.182 p0-0.ir1.dallas2-tx.us.xo.net
8 85 6 6 206.111.5.10 206.111.5.10.ptr.us.xo.net
9 34 34 90 67.17.64.69 so7-2-0-2488m.ar1.dca3.gblx.net
10 36 37 37 146.82.35.226 -
11 38 37 37 66.117.35.18 ge49.r1.vadc1.eicomm.net
12 Timed out Timed out Timed out

from the internet @ network-tools.com

TraceRoute to 207.46.198.30 [www.microsoft.com]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.98.244.1 gphou-66-98-244-1.ev1.net
2 0 0 1 66.98.241.13 gphou-66-98-241-13.ev1.net
3 1 1 1 129.250.11.137 ge-1-2-0.r02.hstntx01.us.bb.verio.net
4 1 1 1 129.250.3.46 p16-7-0-0.r00.hstntx01.us.bb.verio.net
5 47 47 46 129.250.2.19 p16-2-3-1.r21.asbnva01.us.bb.verio.net
6 46 Timed out 46 129.250.2.63 p16-4-0-0.r02.asbnva01.us.bb.verio.net
7 130 44 46 129.250.9.14 -
8 46 44 46 207.46.47.65 -
9 103 92 92 207.46.34.53 pos3-1.tuk-76cb-1a.ntwk.msn.net
10 104 92 104 207.46.36.214 pos1-0.wst-12ix-1b.ntwk.msn.net
11 103 93 103 207.46.155.13 pos1-0.tke-12ix-2b.ntwk.msn.net
12 91 93 102 207.46.224.217 po13.tuk-65ns-mcs-1b.ntwk.msn.net
13 Timed out Timed out Timed out -
14 Timed out Timed out Timed out -
15 Timed out Timed out Timed out

ok, so we know that anandtech blocks that apparently. is there a site i can test that doesn't block it?

tracert to match.com works ok

 

[mzkhadir]

Originally posted by: pontifex

Originally posted by: DaiShan

Originally posted by: pontifex

Originally posted by: DaiShan

Originally posted by: pontifex

Originally posted by: DaiShan
Yeah, thats def their problem, call up billing first thing tomorrow tell them that your not satisfied and tech support won't help you. Tell them that you will switch to cable if they don't resolve the problem. You should have an answer the same day

i'll be honest and say i'm not used to tracert so this may be a stupid question.

do you have sprint dsl also? how is your tracert info the same as mine (almost) if you don't?

Not sure what you are asking...Traceroute simply displays the network hops that your computer goes through to get to a given host. Think of it as listing each of the roads you have to take to get to the mall at the next town over.

right, i understand that, but you posted your results when you ran tracert, correct? your hops are going to the same places as mine.

just tried tracert to microsoft.com and it timed out after so many hops again, but with at a different server.

Heh, I didn't post any trace route results.

oh sorry, you didn't, it was someone else.


what is this:
3 54 ms 54 ms 343 ms crohmnfd01

that one really bugs me. the ip address changes for that also.

it could be a router.

 

[pontifex]

since i'm actually getting help here (thanks guys)
do you know what the microsoft tcp/ip version 6 service does? i've seen some computers that have it installed. mine didn't. i just installed it. could that be part of the problem?