Ok, so four weeks ago, I PM'ed a Mio Digiwalker 310x at Circuit City to CompUSA for $150. They didn't have any in stock, so they did a preorder and the salesman said it'll take a week.
Well, one week later, there is no call from Circuit City. I called them up and asked what's going on, and they said they have no information and that they'll call me when it arrives. I was kinda disappointed, but I waited some more.
One week after that, I actually went into the store to ask what's going on. The salesman on duty looked up information in their system and saw that there were only 7 units available from their distribution warehouse. He didn't know either when it'll arrive.
Two weeks after that (today), I go into the store to ask the manager what's going on. I notice that the 310x is discontinued in Circuit City now and the only available one is the floor model (open box). The manager looked up information on the system again and it shows there are 6 units in the distribution center. At that time, I was kinda angry since if there were 7 units two weeks ago, and 6 units now, WHY THE FVCK wasn't I given one in the time between?? The manager says the only thing he can do is either refund my money or give me the floor model. I said that I paid for a new retail product, and I shouldn't expect to receive an open box. We talked some more and the store director got involved. The store director pretty much reiterated that the only thing he could do was either give me a refund or give me the open box unit. He also told me that he cannot contact the distribution warehouse and that the system might also be wrong, which in my mind is BS, since how could he know the system was wrong if he has no contact with the distribution warehouse?
So here I am, four weeks with Circuit City sitting on my credit, and still without the GPS unit that I paid for. Any ideas on what else to do or who else to talk to?
Well, one week later, there is no call from Circuit City. I called them up and asked what's going on, and they said they have no information and that they'll call me when it arrives. I was kinda disappointed, but I waited some more.
One week after that, I actually went into the store to ask what's going on. The salesman on duty looked up information in their system and saw that there were only 7 units available from their distribution warehouse. He didn't know either when it'll arrive.
Two weeks after that (today), I go into the store to ask the manager what's going on. I notice that the 310x is discontinued in Circuit City now and the only available one is the floor model (open box). The manager looked up information on the system again and it shows there are 6 units in the distribution center. At that time, I was kinda angry since if there were 7 units two weeks ago, and 6 units now, WHY THE FVCK wasn't I given one in the time between?? The manager says the only thing he can do is either refund my money or give me the floor model. I said that I paid for a new retail product, and I shouldn't expect to receive an open box. We talked some more and the store director got involved. The store director pretty much reiterated that the only thing he could do was either give me a refund or give me the open box unit. He also told me that he cannot contact the distribution warehouse and that the system might also be wrong, which in my mind is BS, since how could he know the system was wrong if he has no contact with the distribution warehouse?
So here I am, four weeks with Circuit City sitting on my credit, and still without the GPS unit that I paid for. Any ideas on what else to do or who else to talk to?
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