Green jack, the problem...

rviens

Junior Member
Sep 2, 2011
8
0
0
So I have this problem.

My computer suddenly restarted, I built it myself 3 months ago, no problems before (almost). Windows 7 Enterprise SP1 64-Bit OS.
After the restart I realised the sound was out. I've had this problem on my old windows xp computer so I just thought the drivers were disabled. They weren't disabled, I reinstalled the drivers - nothing happened. Then I opened the Realtek HD audio manager and I saw this:
http://imageshack.us/photo/my-images/64/problemofficeri.jpg/

I don't have either of those plugged in, neither black or the blue jack. I tried plugging in different headset, speakers - it didn't work. Also I tried plugging in the front jack, same problem. Actually I think the front jack is screwed up because whenever I plug my headset in it the sound goes really weird 'khhghghhhhtthhhkk', yep that.

It was working right before the restart, now it doesn't...

EDIT: Also I've gone to control panel, sound and checked the playback, everything seemed ok. Yet the speakers device was really weird. I had music on just to test everytime if something worked and it showed up as if it was on and playing perfectly. The bars were going up and down like they should if the music was on.

Another notice - whenever I turn up the volume on either device (headphones/speakers) some weird electricity sound would come up.

Other notes: my PSU fried 1 week ago, had to change it. When I got my computer back it happened.
 
Last edited:

rviens

Junior Member
Sep 2, 2011
8
0
0
Sorry for the bump, it seems like the thread wasn't getting recognised over more popular threads.
 

corkyg

Elite Member | Peripherals
Super Moderator
Mar 4, 2000
27,370
240
106
Make sure you know the audio port color codes. They are standard.

Snd_Prts.jpg


It is possible that the PSU fry damaged one or more of the ports. However, go to the Speaker icon in your notification area (tray), and make sure none of the ports are muted.
 
Last edited:

rviens

Junior Member
Sep 2, 2011
8
0
0
Make sure you know the audio port color codes. They are standard.

Snd_Prts.jpg


It is possible that the PSU fry damaged one or more of the ports. However, go to the Speaker icon in your notification argea (tray), and make sure none of the ports are muted.

I've checked the colours it was all by the book. Headphone in green, mic in pink. I still have the guarantee for everything, maybe I should try bringing it to the service for a quick check.. Ah it's so annoying.

EDIT: How to know for sure if the jack is broken or not?
UPDATE: It started spazzing for some reason, it kept going unplugged and plugged in at the same time, changing every half of a second. Of course it still doesn't recognise the green jack, but.. It's very weird.
 
Last edited:

rviens

Junior Member
Sep 2, 2011
8
0
0
Ok so now it doesn't work at all. Everything enabled. I have 8 jacks to test and none of them work... I don't know if it's physical damage or is it a problem with my computer software.
 

corkyg

Elite Member | Peripherals
Super Moderator
Mar 4, 2000
27,370
240
106
Time to exercise the warranty. You did not mention, however, the settings in your notification area speaker icon. Anyway, the sounds you describe suggest damaged circuitry.
 

BoomerD

No Lifer
Feb 26, 2006
66,285
14,703
146
If your power supply failed, it's quite possible that it damaged your motherboard when it went...especially if it was a cheaply built PSU.
 

rviens

Junior Member
Sep 2, 2011
8
0
0
Are you saying it is my motherboard? How do I know for sure? I'm new to this..

PSU: FAL500FS12: CASE PSU ATX 500W/FAL500FS12 Tecnoware
Mainboard: H67MA-E35 B3: MSI S1155 H67 USB3 DDR3 GBE MATX

This is what I have..
 
Last edited:

BoomerD

No Lifer
Feb 26, 2006
66,285
14,703
146
Are you saying it is my motherboard? How do I know for sure? I'm new to this..

PSU: FAL500FS12: CASE PSU ATX 500W/FAL500FS12 Tecnoware
Mainboard: H67MA-E35 B3: MSI S1155 H67 USB3 DDR3 GBE MATX

This is what I have..

The very little bit I can find on tecnoware power supplies is that they're all garbage. Perhaps a bit better than Deer made units...perhaps not.

Really, the only way to find out what went bad is by swapping parts...Do you know anyone who has a GOOD working power supply you can use to see if your board/CPU are good?

I hate the idea of "troubleshooting by replacing parts," which is what it seems like many shops do...but the first thing you need to find out is if your power supply is working.
You CAN do a simple test first:

http://forum.corsair.com/v3/showthread.php?t=63991

In many cases, users doing troubleshooting have a situation where there is no apparent power to any portion of the system. They often wonder how they can test the PSU to see if it is working. Short of having a proper PSU tester, you can use this method to do a "quick n dirty" test to see if the PSU will spin up and power the 12v rails.

1. Disconnect the PSU from ALL components in the system.
2. Hook 1 or more cooling fans to the PSU to give it a load. (You can use other items such as HDs but, I recommend using something cheaper and less fragile like a fan)
3. Get a small piece of wire, paper clip, or suitable object and short the 2 pins illustrated below. The voltage present is a very low signaling voltage so no worries of being shocked.

The fans should spin right up. This is not a bullet proof test but, it will let you know if your PSU is powering up properly.

attachment.php


While this is no guarantee that your power supply is working fine...it does est basic functionality.
 

rviens

Junior Member
Sep 2, 2011
8
0
0
The very little bit I can find on tecnoware power supplies is that they're all garbage. Perhaps a bit better than Deer made units...perhaps not.

Really, the only way to find out what went bad is by swapping parts...Do you know anyone who has a GOOD working power supply you can use to see if your board/CPU are good?

I hate the idea of "troubleshooting by replacing parts," which is what it seems like many shops do...but the first thing you need to find out is if your power supply is working.
You CAN do a simple test first:

http://forum.corsair.com/v3/showthread.php?t=63991



attachment.php


While this is no guarantee that your power supply is working fine...it does est basic functionality.

Can you recommend a good cpu then? I'm thinking of buying some chieftec cpu..

CHIEFTEC PSU 600W 14CM ATX EPS CAB.M <-- this is what I found for a reasonable price (I don't know any sites where I can pricecheck it for how much $ it is) but I know that where I live it's 70 euros ish..
 
Last edited:

Modelworks

Lifer
Feb 22, 2007
16,240
7
76
Jacks fail quite often on motherboards. Even expensive boards have cheap jacks.
The other thing to check is turn off the 'detect when a plug is inserted' option in the software.

Another thing to check is inside the case on the back of the motherboard where the jack is located look to see if it is touching the case. Sometimes the jacks are soldered in with through hole parts and the solder leads stick out the back of the board and can contact the case .
 

rviens

Junior Member
Sep 2, 2011
8
0
0
Jacks fail quite often on motherboards. Even expensive boards have cheap jacks.
The other thing to check is turn off the 'detect when a plug is inserted' option in the software.

Another thing to check is inside the case on the back of the motherboard where the jack is located look to see if it is touching the case. Sometimes the jacks are soldered in with through hole parts and the solder leads stick out the back of the board and can contact the case .

I tried the turning off detection of when you plug in something. It now recognises that I put in green jack but sound still doesn't work. Only very silent static sound is heard from my headphones or speakers.

Yet when I put in my mic it recognises as I put in black one... Grr.

UPDATE: Nope, it's still the same. Restarted my computer and it still says I have pink, blue and black jacks in.
 
Last edited:

BoomerD

No Lifer
Feb 26, 2006
66,285
14,703
146
Chieftec power supplies are also crap.

IMO, the BEST ones are the brands/models built on a SeaSonic chassis.

About the only power supplies I'd even consider are sold under these brand names:

Seasonic
Corsair
XFX
Antec

Based on the tecnoware branding, I'd guess you're in Europe somewhere...right? Let us know where, and perhaps some of our members will have good shopping options for you.

One bit of advice...do NOT just buy a power supply because it's inexpensive. The power supply is basically the heart of your computer system. A cheaply built unit can fail and take out your expensive components when it goes.

It DOES sound like your motherboard has taken a crap on you, but before you replace it, you should try to find out why...and IMO, the first thing to check is your power supply.
 

rviens

Junior Member
Sep 2, 2011
8
0
0
Chieftec power supplies are also crap.

IMO, the BEST ones are the brands/models built on a SeaSonic chassis.

About the only power supplies I'd even consider are sold under these brand names:

Seasonic
Corsair
XFX
Antec

Based on the tecnoware branding, I'd guess you're in Europe somewhere...right? Let us know where, and perhaps some of our members will have good shopping options for you.

One bit of advice...do NOT just buy a power supply because it's inexpensive. The power supply is basically the heart of your computer system. A cheaply built unit can fail and take out your expensive components when it goes.

It DOES sound like your motherboard has taken a crap on you, but before you replace it, you should try to find out why...and IMO, the first thing to check is your power supply.

Yes, I am from Europe, Lithuania to be more specific. I heard that Chieftec isn't bad so I just found a cheap replacement, because I can't afford anything better for now.

I know alot of great shops around me that sell decent hardware for computers, they also have corsair, but I don't know about the prices, if it's over 100 euros or so I won't be able to afford it any time soon.. I'll have to google the prices.